What sequence for migration?

A family member is wanting to transfer broadband, but keep the old “landline” number by transferring it separately to Voip.

It’s all presently with BT, and intending to migrate the FTTP broadband to either Plusnet or Aquiss. (I’m aware of the differences between them).

Separately to migrate the telephone number to either A&A or Voipfone (again I’m not really looking for advice on which provider).

We really, really don’t want to lose the telephone number, it’s been in the family for over half a century. What I’m not sure about is whether to move the number first before the FTTP migration.

The BT contract is up in about a month.

If keeping the number is the number one priority, then I would advise to order the new FTTP service as a new/additional standalone service.

Once that new FTTP service is actually installed and up and running, then place a porting request for the landline number to VOIP service provider - this will effectively kill the old bundled broadband contract, as part of releasing the number.

You could reduce the period of dual running by hedging when you think the new FTTP service will be installed, and getting the porting request in ahead of time. The number will still be "safe" but if there are any hiccups with the new FTTP service activation, then there may not be any broadband if BT cease it ahead of time.

Thanks Pheasant.

Understood. However this house is way out in the country, I suspect that a whole new second FTTP would come with a price tag. I'm quite sure it's a single port ONT.

I'm now thinking (wondering) whether it would be as well to port the Voip first. Then order the new FTTP as a whole new service. The BT contract will need to be paid for about a month anyway, so any early cancellation won't effectively cost any more.

The BT checker reports:

ONT exists with active service. A spare port may be available or a single port ONT may be swappable to a multiport ONT. A new ONT may be ordered.

So it might just be that a second service could be run in without costing a fortune.

Sorry my bad, I read it incorrectly.

If there is already FTTP (bundled with voice) - then port out the number first. Once the number has been ported, order the plain broadband service.

Thanks again Pheasant.

shouldn't it be in the OPs case

1 Order fttp with pn/aquiss now as a new service (now as in today)
2. get fttp install date.
3. once fttp installs ok (so OP has fttc and fttp internet at the same time)
4. order and mirgrate landline number to voip to a&a or voipfone.. which should take about 2 weeks - this will cancel the bt contract
5. the above then should leave the number as a voip product and internet via fttp!

I would advice the op to double check that bt will not automatically renew the contract but go on to rolling 1 month contract (which i believe happens automatically but should just double check)

the above process should take about 20 to 25 days to do .......

OP already has active FTTP service with BT

oopps i missed that bit (like you) 😂😆🙈

In reply to a post by clyde123:

Thanks again Pheasant.

No worries. Hope it goes smoothly.

In reply to a post by Taras:

oopps i missed that bit (like you) 😂😆🙈

I can make an appointment at specsavers for you too 😂

In reply to a post by Pheasant:

In reply to a post by Taras:

oopps i missed that bit (like you) 😂😆🙈

I can make an appointment at specsavers for you too 😂

Joint apt .. for forum blindness 😆😂

A "job done" update on this.

All went well and straightforward in the end.

The old treasured landline number was ported out to A&A . Because the BT contract was less than a month left till expiry, the penalty for early termination was minimal.

Then because the existing FTTP was effectively ended, a new contract was made with Aquiss for a whole new FTTP service. Again, the process with Aquiss was straightforward and that new service is now up and running nicely.

Given that I've used the word "straightforward" a couple of times, I should also mention the issues.
The end-user also has telephone/broadband services elsewhere, again also with BT. Some of the correspondence from BT has been less than clear. Some (most?) emails have not made clear the premises being affected, which lead to worries about service being lost elsewhere, which meant another raft of telephone calls to BT. Needless blood pressure issues. Messages about final bills then ending up with "next bill in August" is stupid, and does BT's credibility no good whatsoever.

Given the premises in question is a good distance away, I ended up getting the new router and configuring with the info from Aquiss, then someone else taking it there yesterday and plugging it in. Of course between all the various emails and different human eyes involved, characters were mis-interpreted (zeros and capital Os) (numeral 1s and lower case Ls). Which began a couple of hours of telephone support trying to talk someone not accustomed to this sort of stuff logging into the Admin panel of a router. That someone using a super-duper modern type laptop which has no ethernet socket, thus necessitating talking through getting a Wifi connection first.
Kudos to the Aquiss support team who let us know that they could see connection attempts failing, which narrowed it down to the password problem.

Finally thanks again to all who contributed to this thread.