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The estate I live in had FTTP rolled out, I believe, in Summer 2023. Unfortunately it seems my street, a small cul-de-sac at the far end of the estate, was not done.
I have spoken informally to an Openreach engineer and they checked and said apparently a resident of my street complained about the proposed roadworks so Openreach scrapped my street and moved on to elsewhere.
He did also have a look at the pole mapping system they have access to and suggested that a pole on the street behind mine could potentially be used to connect my house and maybe one other on my street. He said he was going to mark it so my address on the Openreach fibre database would should as available for ISPs to accept an order, but 8 months on this hasn't happened yet.
Is there anything I can do to get Openreach to look into this? The Openreach website is clear they don't deal with enquiries from the public and to go through our ISPs, but I don't currently have one!
Any advice would be appreciated.
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As a first step, complete the following Opnreacxh Availability Checker Enquiry
 form
https://www.openreach.com/forms/fibre-broadband-avai...
Drop down entry for "Please tell us what your fibre broadband enquiry is about" use:
“I cannot get fibre but my neighbours can”
Provide as much detail as possible in the next field. Next steps tbc once they come back to you. Hopefully within the week.
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Done. Thank you.
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Register (or login) on our website and you will not see this ad.
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My hopes of getting fibre were recently dashed , the Openreach checker went from planed between now and July 2025 to not yet available , After a little research it would appear that full fibre is available on one side of my street only, and my reply from DIG Openreach, came back saying the line plant to my home was direct buried ,I find it hard to believe that the opposite side of the street has ducting
Edited by tommy45 (Mon 07-Jul-25 17:40:24)
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Bad news. They initially replied saying they would look into it, but it should be a case of updating their records to to associate my property with the pole in the nearby street.
They're responded this afternoon basically with a generic response that there are no current plans for my property to get fibre and I may wish to look into fibre on demand. Totally ignoring my query about how my street was supposed to be connected with the rest of the estate but wasn't due to an objection by a neighbour.
I guess I have no choice but to stick with VM then...
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My hopes of getting fibre were recently dashed , the Openreach checker went from planed between now and July 2025 to not yet available , After a little research it would appear that full fibre is available on one side of my street only, and my reply from DIG Openreach, came back saying the line plant to my home was direct buried ,I find it hard to believe that the opposite side of the street has ducting
Check again. Openreach has gotten rid of those old statuses and replaced them with 6 new ones which offer better info.
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An update for this thread:
After their initial response which was a generic response on the 16th July, I replied to it pressing them to actually answer my query.
They responded again on the 19th July saying they need to investigate further and will send it to their 'offline team' to look in to, and I'd get a response within 3-5 working days.
I chased on the 30th July and 13th August but still have not had a response.
Has anyone got any advice? Other than give up and stick with VM!
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Has anyone got any advice? Other than give up and stick with VM! OK you have tried the basic avenue and haven't got an answer so best take it to the next level, try emailing the CEO (aka High Level Complaints) of Openreach (his name is Clive Selley) you will find his email on the web if you search for it.
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Has anyone got any advice? Other than give up and stick with VM! OK you have tried the basic avenue and haven't got an answer so best take it to the next level, try emailing the CEO (aka High Level Complaints) of Openreach (his name is Clive Selley) you will find his email on the web if you search for it.
Done. Thank you.
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The Executive Complaints and Escalations Team responded:
Once again, I’d just like to apologise for the fact you felt as though you had to write in to Clive to gain a response to your query. Hopefully my answers today can help deliver a little clarity on the raised concerns.
How things stand right now
As you are aware, we are currently in the process of installing FTTP all over the UK, with an aim to provide 25 million homes with full fibre by 2026. Having checked our immediate plans for XXX Close, sadly, we cannot confirm an immediate timescale as to when the technology will reach your address. We are making excellent progress with our roll outs and whilst we wish we could do everywhere at once, unfortunately, it just isn’t possible.
We have reviewed the nearby infrastructure in the area and it is not possible to utilise this equipment for your connection. XXX close is currently served via underground copper cabling whereas the nearby FTTP infrastructure was installed using an overhead method and as we have to follow the existing network, we therefore cant extend the overhead method to your home.
Due to this, we would look to include XXX Close in a future scheme with the budget to accommodate for the underground method needed to install it. However, as mentioned above, we sadly have no concrete plans to come back to the area just yet.
Satellite Broadband
An alternative you may wish to consider is satellite broadband which is available nationally. However, I am unable to comment on its performance or the costs involved to have the service.
In addition to this, some mobile operators now offer a 4G home broadband solution where they install a 4G receiver at your home which connects to an internal router. Again, I am unable to comment on which companies can offer this, prices or performance.
FTTP On Demand / Leased Line
Another alternative you may want to consider is a leased line, until such time that fibre broadband becomes readily available to the property and area. A leased line is a dedicated data circuit that runs all the way from the exchange directly to the property. They deliver guaranteed speeds and have proved popular with a lot of homes and businesses. I can’t offer any further insight in to costing etc. as these are managed by the providers who offer the service.
To confirm, there are no upcoming plans, commercial or government funded, to provide your home with FTTP. That being said, our plans can and do change quite often so my advice would be to stay close to the Openreach website as if there are any changes to the situation, this will be updated to reflect our progress. You can do this by visiting Where and when we're building Ultrafast Full Fibre broadband | Openreach. You can also sign up to receive a notification for when the service is readily available by filling in the online form here: Fibre broadband | Openreach. I would also advise getting back in touch with me further down the line and I will check if our situation has changed.
Once again, I’m so sorry I haven’t been able to provide you with an immediate solution but I trust this answers your query. Please feel free to let me know if there is anything else I can help with; of course I’ll be happy to help.
Given the information above, I will now look to close your case.
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