One touch switching on fibre

I am swapping my current fibre with AA due to price and speed to Plusnet. I have been given 16th Sept as completion date by PN and BT in AA log. What can I expect on the switch day? Any downtime. I will be using my own router and have made a note of the PN username and pass.

Not a lot. The service will likely drop and become available from the new provider in the very early morning hours.

Interesting, I got in touch with my contact at OR, to see if everything was progressing smoothly and he said he couldn't see an order from PN only a speed regrade from AA.

I now have a contact at PN Exec team who has been in touch and hopefully the order with OR will be sorted on Monday.

In reply to a post by Banger:

I now have a contact at PN Exec team who has been in touch and hopefully the order with OR will be sorted on Monday.

What happened to the original order?

seb

In reply to a post by seb:

In reply to a post by Banger:

I now have a contact at PN Exec team who has been in touch and hopefully the order with OR will be sorted on Monday.

What happened to the original order?

seb

Apparently there are two Systems BT and OR and the BT order looked correct but the OR order was a speed regrade by A&A which was not. OR couldn't understand why as I applied to go from AA 115 to Plusnet 900 online. But all went smoothly the AA login stopped working 4am this morning, rebooted the ONT and about 7am I was logging in to Plusnet.

There shouldn't actually be a need to reboot the ONT as this is all 'above its station' in life (read its all transparent to the ONT).

I've never, ever had to reboot an Openreach ONT for what its worth despite changing FTTP providers several times over the last six or so years.

In reply to a post by Pheasant:

There shouldn't actually be a need to reboot the ONT as this is all 'above its station' in life (read its all transparent to the ONT).

I've never, ever had to reboot an Openreach ONT for what its worth despite changing FTTP providers several times over the last six or so years.

I had thought that as my router was connected at 1Gbit but a post on PN community said it was wise to reboot ONT. You live and learn I will know for next time.

Depending on your router, it may need a reboot - or at least the router’s WAN connection (eg PPPoE credentials) may need to be flipped.

However the ONT is essentially a transparent bridge and it serves no function or need to reboot it. Much like there’s no point rebooting or touching a LAN switch when a new IP address is allocated to a client device over the network.

Well I have been doing some speedtests at peak times, 8-10pm, and no slow downs. According to fast.com I am getting on average 1gbit down 110 mbps up and Ookla 930 down 107 up. So I am happy.