One touch switching on fibre

I am swapping my current fibre with AA due to price and speed to Plusnet. I have been given 16th Sept as completion date by PN and BT in AA log. What can I expect on the switch day? Any downtime. I will be using my own router and have made a note of the PN username and pass.

Not a lot. The service will likely drop and become available from the new provider in the very early morning hours.

Interesting, I got in touch with my contact at OR, to see if everything was progressing smoothly and he said he couldn't see an order from PN only a speed regrade from AA.

I now have a contact at PN Exec team who has been in touch and hopefully the order with OR will be sorted on Monday.

In reply to a post by Banger:

I now have a contact at PN Exec team who has been in touch and hopefully the order with OR will be sorted on Monday.

What happened to the original order?

seb

In reply to a post by seb:

In reply to a post by Banger:

I now have a contact at PN Exec team who has been in touch and hopefully the order with OR will be sorted on Monday.

What happened to the original order?

seb

Apparently there are two Systems BT and OR and the BT order looked correct but the OR order was a speed regrade by A&A which was not. OR couldn't understand why as I applied to go from AA 115 to Plusnet 900 online. But all went smoothly the AA login stopped working 4am this morning, rebooted the ONT and about 7am I was logging in to Plusnet.

There shouldn't actually be a need to reboot the ONT as this is all 'above its station' in life (read its all transparent to the ONT).

I've never, ever had to reboot an Openreach ONT for what its worth despite changing FTTP providers several times over the last six or so years.

In reply to a post by Pheasant:

There shouldn't actually be a need to reboot the ONT as this is all 'above its station' in life (read its all transparent to the ONT).

I've never, ever had to reboot an Openreach ONT for what its worth despite changing FTTP providers several times over the last six or so years.

I had thought that as my router was connected at 1Gbit but a post on PN community said it was wise to reboot ONT. You live and learn I will know for next time.

Depending on your router, it may need a reboot - or at least the router’s WAN connection (eg PPPoE credentials) may need to be flipped.

However the ONT is essentially a transparent bridge and it serves no function or need to reboot it. Much like there’s no point rebooting or touching a LAN switch when a new IP address is allocated to a client device over the network.

Well I have been doing some speedtests at peak times, 8-10pm, and no slow downs. According to fast.com I am getting on average 1gbit down 110 mbps up and Ookla 930 down 107 up. So I am happy.

Very good. Enjoy 👍

In reply to a post by Banger:

Well I have been doing some speedtests at peak times, 8-10pm, and no slow downs. According to fast.com I am getting on average 1gbit down 110 mbps up and Ookla 930 down 107 up. So I am happy.

You need updated under your sig with speedtest result from TTB

Done.

In reply to a post by Banger:

Done.

That's pretty good speed from Plusnet FTTP. Enjoy it. Mine still on G.fast 160/30 still waiting for FTTP (might not be ready until end of 2026) https://www.thinkbroadband.com/speedtest/17579766595...

I am surprised you stayed with AA for so long with the prices they charge. I thought that Plusnet did up to 900Mb/s, not 1Gb.
If you are trying to cut costs, then why did you go for such a high speed, do you really need it?

I also thought AA was reliable, they should be for the prices they charge.

I hope you are happy with your new broadband service, Plusnet did me fine for 9 years.

In reply to a post by zyborg47:

do you really need it?

Why do you keep asking this? you told everyone that you and virtually everyone else didn't need anything more than FTTC speeds then when you went to Zzoomm you chose a 500Mbps package which seems very hypocritical.

Why don't you stick to your decisions and allow others to stick to theirs.

Edited by PCJM40 (Tue 16-Sep-25 10:39:47)

In reply to a post by zyborg47:

I am surprised you stayed with AA for so long with the prices they charge. I thought that Plusnet did up to 900Mb/s, not 1Gb.
If you are trying to cut costs, then why did you go for such a high speed, do you really need it?

I think it was about 13 days lol........

In reply to a post by Banger:

In reply to a post by Pheasant:

There shouldn't actually be a need to reboot the ONT as this is all 'above its station' in life (read its all transparent to the ONT).

I've never, ever had to reboot an Openreach ONT for what its worth despite changing FTTP providers several times over the last six or so years.

I had thought that as my router was connected at 1Gbit but a post on PN community said it was wise to reboot ONT. You live and learn I will know for next time.

Pheasent and the others are correct. You need to release the stale pppoe connection but not the pon connection. That means either dropping the connection in the router's webpage or a reboot or a new router with the correct creds.

In reply to a post by PCJM40:

Why do you keep asking this? you told everyone that you and virtually everyone else didn't need anything more than FTTC speeds then when you went to Zzoomm you chose a 500Mbps package which seems very hypocritical.

Why don't you stick to your decisions and allow others to stick to theirs.

Trying to save people money. Those that don't have an alt network near them, normally pay a fair bit more just for going up in speed, the difference in price between 145 and 900 is a tenner, may not seem a lot, but it adds up, even when they do the price will increase in March next year and again in March the year after, it is still around a tenner a month saved.

I choose a 500Mb/s package because it was cheaper than the lowest speed at the time, the reason why I did not go back to 200 is because the price difference was only £2 a month, what will happen next year I don't know, depends on if they give me another offer.

If i went onto a Openreach based FTTP service, then I would no doubt have gone for something in the 74Mb/s, depending on price. I said it before and I will say it again, I don't really need the super duper speed, but I will admit the 500Mb/s did come in handy when redoing the PC and downloading my games, but if I was still on FTTC, I would just leave it go over night.

In reply to a post by Taras:

In reply to a post by zyborg47:

I am surprised you stayed with AA for so long with the prices they charge. I thought that Plusnet did up to 900Mb/s, not 1Gb.
If you are trying to cut costs, then why did you go for such a high speed, do you really need it?

I think it was about 13 days lol........

i thought he was with them for longer, WOW.

In reply to a post by zyborg47:

Trying to save people money. Those that don't have an alt network near them, normally pay a fair bit more just for going up in speed, the difference in price between 145 and 900 is a tenner, may not seem a lot, but it adds up, even when they do the price will increase in March next year and again in March the year after, it is still around a tenner a month saved.

I'm sure Banger is old enough and wise enough to know what he can and can not afford and doesn't need you to question his decision like you do for virtually everyone who says they have gone for something faster than FTTC. I went for Plusnet 900 because I wanted too, did my life depend on me having it? No but that was my choice and with an average monthly cost throughout the contract of £33.74 I was OK with that. Do you want to question my decision as well?

It's really none of your business if he want the service with plusnet let him be. I was the same for Cerberus G.fast 150/30 as they think I wasted my money, don't tell me what to do with my money business. None of their own business!

By the way just seen Toob ISP offering 900/900 for £25 a month, that's a good bargain price!

In reply to a post by adslmax:

By the way just seen Toob ISP offering 900/900 for £25 a month, that's a good bargain price!

Toob is mostly in Hampshire on their own network, and in other parts of the UK over CityFibre. The launch price was £25 for 12 months, and then 18 months ago it went up to £29, now its back to £25 for 18month contract. They also have the £18 service, 150/150. https://www.toob.co.uk/home-broadband/

The Toob network is in my road, but I can't get it. Annoying.