Thank you all for help.

I have received an email from dso@ frorm Chris Wight OR yesterday.

Said that something could start today.

We will see?

Rich_42

That's great news. Glad to help you out.

In reply to a post by seb:

Please don't post direct e-mail addresses for Openreach staff in here. You can PM the user if needed.
I realise it's not difficult to find

Sebastien.

Ok, but to be honest his email was open in public anyway, easy to find his email via google search otherwise if it was hidden in public, I wouldn't post it here.

In reply to a post by adslmax:

In reply to a post by seb:

Please don't post direct e-mail addresses for Openreach staff in here. You can PM the user if needed.
I realise it's not difficult to find

Sebastien.

Ok, but to be honest his email was open in public anyway, easy to find his email via google search otherwise if it was hidden in public, I wouldn't post it here.

It is quite easy to find but we've always said not to post direct e-mail addresses of staff - it's a bit like a chicken and egg issue.. albeit you could argue the horse has bolted too on that one. The difficulty is where does it stop - at what point do we say it's ok to post. Then checking every one you may see. Plenty of people have posted it before so only replied to yours as you were the latest

seb

I'm glad you have now finally made a decision on this as previously you said you was in two minds about what to do about posts containing Clive's email.

Interestingly this post sat in the forum for over 3 years until yesterday when you finally redacted Clive's email address.
Contact the CEO of Openreach

My specific thoughts on Clive's email address is that it's generally available across the internet and linked to the high level complaints department rather than other Openreach email address which are not.

In reply to a post by PCJM40:

I'm glad you have now finally made a decision on this as previously you said you was in two minds about what to do about posts containing Clive's email.

Interestingly this post sat in the forum for over 3 years until yesterday when you finally redacted Clive's email address.
Contact the CEO of Openreach

My specific thoughts on Clive's email address is that it's generally available across the internet and linked to the high level complaints department rather than other Openreach email address which are not.

Yes it had been but after removing one I kind of thought not dealing with others I hadn't all seen would be counterproductive.
in the end people can guess it as it's pretty obvious.

I did note some people have given out the wrong e-mail before.

I think directing people to e-mail him under appropriate circumstances is fine. I don't think people will struggle to find it but it may discourage everyone from using it as first port of call.

Clive did asked me where did you get my email address from? Told him I found it under Google search and he put my case through to someone else to deal with my G.fast issues (left in jumper) as no ones seem bother to take it off and arranged an engineer to come out to get it resolved. Email CEO does the job done.

In reply to a post by adslmax:

Clive did asked me where did you get my email address from? Told him I found it under Google search and he put my case through to someone else to deal with my G.fast issues (left in jumper) as no ones seem bother to take it off and arranged an engineer to come out to get it resolved. Email CEO does the job done.

It's sad it's needed but I agree it makes sense.
In case anyone wonders, no one from OR has contacted us about the e-mail addresses being there.


seb

It was also on this site as someone set it up https://www.ceoemail.com

So, I can't be blamed for any of this. Even Google searches for CEO email address just popping up. If the CEO don't like it, they can always ask them to take it down. But, lots of peoples in this forum, PN forum, ISPreview forum and all other forum peoples always email CEO of Openreach if the broadband isn't resolved in a proper way.

Edited by adslmax (Tue 03-Feb-26 14:53:18)

In reply to a post by seb:

It's sad it's needed but I agree it makes sense.

I suspect there are many many cases over the years where normal channels (e.g. ISPs) have been fruitless and a quick email to Clive has delivered the correct outcome. I have a couple and will keep Clive's email address in my arsenal when everything else fails.