FTTP Availability Issue

I am posting on behalf of a friend who is confused by the FTTP availability in his area.

He's currently with Virgin Media and has been with them for 18 months but he wants to move back to Sky however they cannot offer over 60+ Mbps.

I checked the BT Broadband Checker for his address and also several neighbours and the results are very mixed. He's at 26 and cannot get FTTP but 23/25/29 can, also several even numbered houses can, but at least 8 inc him can't. Openreach says exactly the same as the BT Broadband Checker depending on the address used.

Would it be worth an e-mail to Openreach via the Availability Checker Enquiry?

Thanks in advance.

Would it be worth an e-mail to Openreach via the Availability Checker Enquiry?

Probably. Could be an error or could be a CBT hasn't been commissioned yet.

Edited by witchunt (Mon 09-Nov-26 18:19:37)

Thanks,

I have directed him to the form. Seems very odd availability.

Would a non commissioned CBT affect 8 properties?

Edited by CJT (Mon 09-Nov-26 18:24:23)

Would a non commissioned CBT affect 8 properties?

Very possibly. 4, 8, 12 port CBT’s are the common denominations.

FTTP not being available could make sense if the CBT's are in joint boxes and the FTTP is only available down one side of the road where the property numbers are odds rather than evens. Sometimes the ducts are blocked down one side of the road causing a deployment delay of CBTs

how are the properties whom can get fttp are fed, overground or underground?

As far as I can tell from looking at Google Maps the odds are opposite, but some of the even houses before and after my friends address can get FTTP and the checker shows this.

Rechecking the checker the nearest even address to his that can get FTTP is 12 and the next one along is 30 so No's 14-28 cannot get FTTP at all, he's 26.

They appear to all be underground fed.

Does sound like an issue with the ducting reaching those specific properties, the 'Availability Checker Enquiry' form does seem to be the best bet.

I hope your friend gets a positive outcome as this seems a perfect example of 'I cannot get fibre but my neighbours can'

Edited by PCJM40 (Tue 10-Nov-26 21:05:32)

In reply to a post by PCJM40:

Does sound like an issue with the ducting reaching those specific properties, the 'Availability Checker Enquiry' form does seem to be the best bet.

I hope your friend gets a positive outcome as this seems a perfect example of 'I cannot get fibre but my neighbours can'

Ah that could be why then, my friend did fill out the form so hopefully he get's a reply soon.

Good News,

My friend has just received a reply from Openreach, it is a database error and it should be corrected in 3-5 working days. So 🤞🏻

Thanks for everyone's input.