That it is the problem with going for a bargain ISP - support tends to suffer and they don't have the time to invest in difficult to find issues.

In reply to a post by ian72:

That it is the problem with going for a bargain ISP - support tends to suffer and they don't have the time to invest in difficult to find issues.

Like I say, I'm being dealt with by their UK-engineers via the CEO's office now who at least are annoying Openreach a bit.

At the same time you need to know what Openreach will and won't do. I've tried to explain that due to you being on FTTC you won't get an SFI visit, that's a copper only product. Secondly, you mentioned Openreach engineers phone TalkTalk on SFIs and TalkTalk (them them what to do). TalkTalk never tell OR what to do on a repair, it just doesn't work like that at all! They don't have the right to tell the engineer what to do, and to be fair most of the time people sitting in an office have far less knowledge about how it all works than someone who works every day on the network so actually you wouldn't want it to work like that.

I'm literally just repeating what I've been told: don't shoot the messenger

Like I say, there must be some reason that the line is dropping and I think I have every right for that to be fixed, do I not?

https://www.openreach.co.uk/orpg/home/updates/briefi...

Fair enough
The top bit of that briefing describes that it's for copper broadband only. Not FTTC, which is what you have.

Oh absolutely you should push to get it fixed but don't expect the engineer to be phoning TalkTalk and taking orders from them because that absolutely won't be happening!

Edited by deleted (Thu 23-Jul-15 13:30:18)

To be fair I don't have complete confidence in what this TalkTalk engineer is saying.

He's convinced he can make the connection more stable by changing the DLM profile but he can't as ISPs have no control over FTTC-DLM, except the line profiles which only change when DLM makes changes to the line.

I am fairly certain TalkTalk put FTTC lines on the stable profile anyway.

If their tests keep passing I'm basically in limbo because as far as I know, Openreach don't do changes without hard evidence

In reply to a post by arobertson545:

I'm literally just repeating what I've been told: don't shoot the messenger

What you've been told is wrong, apparently.

The only change he can make is put you on speed, standard, or stable profile.

I just Googled it and supposedly the SFI2 visit does allow a co-op between ISP and Openreach.

However, as has been said already, it's not for FTTC.

https://support.gradwell.com/entries/23218367-What-i...

That's a really good description of SFI for anyone that's interested.

You're spot on there, they have no control over DLM on FTTC. If OR are called out repeatedly they will generally try a pair change to be fair. If your line is dropping then OR can see that by logging into the DSLAM so it's not like they're going in blind and just having to take your word for it. The engineer on the day should definitely be phoning the OR internal helpdesk who can log into the DSLAM and check stuff like that.