Well, something appears to have stirred the pot!

E-mail from BT today, including the following:

Our engineers are carrying out some extra work to get BT Infinity all the way to your home. Once this has been done, we'll be in touch to let you know your broadband start date. We might have told you an estimated start date already and if this changes after a survey has been completed we'll be in touch.

How fast will it be?
We estimate your download speed will be up to 300Mbps and your upload speed will be up to 19Mbps.

Apparently the whatever it is that needs to change to allow it to go ahead will happen overnight, so fingers crossed.

Thank you so much for your assistance!

p.s. - looking at the post above mine, it looks like Infinity 4 is 300/30.

Any reason why I'm quoted 300/20?

Not being picky, just noticed the anomaly.

In reply to a post by fiddler:

p.s. - looking at the post above mine, it looks like Infinity 4 is 300/30.

Any reason why I'm quoted 300/20?

Not being picky, just noticed the anomaly.

Technically Infinity 4 has a connection speed of 330/30 Mbps but their marketing blurb will quote slightly less just like vdsl2 & adsl2+ services are. On my FTTP 330/30 connection i get actual speeds of ~ 310/30 day & night, so you should get similar speeds on Infinity 4 assuming there's no congestion issues on BT's network.

Did you get FVA and a BBU? As our FTTP seems to be only Broadband at the ONT and the phone using the existing copper line. Same for the rest of the village too.

I'm assuming BT Consumer put on on the Openreach �transition� product meaning that have bundled a copper phone line alongside the optical FTTP service at the same cost to the consumer as if they had one working line.

In reply to a post by cymru123:

Did you get FVA and a BBU? As our FTTP seems to be only Broadband at the ONT and the phone using the existing copper line. Same for the rest of the village too.

I think you normally have the option for FVA with FTTP, I know I did and I removed our copper line from the NTE5A Master socket back to the BT80 Box.

Word of warning though, I think there is a charge when ceasing of the copper line when you go over to FVA.

Paul

Well, still stuck on Infinity 2 despite email stating I would be transferred to Infinity 4 at some point yesterday.

Speeds have gone down if anything: https://www.thinkbroadband.com/_assets/speedtest/but...

Can't check the progress of the order as the BT site is having a bit of a paddy and timing out.

And the database issue still not resolved.

But..... even the "slow" speeds I'm having now are way, way better than what I had a week ago.

Still stuck on Infinity 2.

Checker still showing two addresses incorrectly.

And three weeks after the FTTH High Level Complaints team were made aware of the issue, it has been flagged to the technical support teams to try and get the order progressing.

How long should it take to correct a database error (which was initially highlighted in April) and allow the change to filter through the various levels?

Generally seems to take 1 to 4 weeks when I've pestered, but some can happen same day, filtering out to providers can vary though as some don't take a live feed but use cached versions

If you have two versions of the same address, then the reason will be that at some point someone ordered a service with the different address variation, e.g.

16 High Street
16a High Street

This creates a new address in BT's system which then proves to be a complete nightmare going forward for new services etc.

Thank you both.