If you have phone and broadband from Sky and the FTTP order with BT is for both phone and broadband then it should be that the move of the phone service to BT will trigger the migration process and Sky LLU will stop working once the copper phone line is moved across.

You should get a sorry you are moving provider letter for the phone service at least from Sky

Thanks, looking forward to that letter.

I would add even if the phone move does not stop things, having the ADSL continue to work for a short while will help avoid a gap if the FTTP does not go live when expected.

In reply to a post by MrSaffron:

I would add even if the phone move does not stop things, having the ADSL continue to work for a short while will help avoid a gap if the FTTP does not go live when expected.

Until BT take over the phone line and then you'll be left with no internet. Unless your FTTP goes live when you've been told it will.

Hope everything goes as planned

Got a text message from BT saying they have cancel the appointment on the 15 Dec, no further appointment booked until they have completed the survey.

Got a call from BT last week saying installation on 15DEC will go ahead. However, got a call from BT just now saying tomorrow appointment is cancelled because some survey needed to be done. No further appointment can be made.
I spoke to an Openreach engineer last Tuesday who did the survey outside my house told me all survey has been done and only 1 appointment is needed to get connected.
Don't know who is telling the truth now.
One more problem is SKY say they received a transfer of service request to BT on the 15DEC, BT never inform then to cancel the transfer tomorrow. Spoke to SKY just now, the gentleman over the phone say he will put a stop on the transfer but maybe is too late. They usually need 48 hours in advance to do such thing. So We are likely to have no internet and phone for quite some time.
Very disappointed with BT so far, why do they have to leave everything in the last minute,

Edited by cobra7512 (Thu 14-Dec-17 19:40:21)

I'm not sure what the exact issue was, but I've received a message from Openreach that you should not be able to order and have FTTP installed.

In reply to a post by AndyHCZ:

I'm not sure what the exact issue was, but I've received a message from Openreach that you should not be able to order and have FTTP installed.

Should that say "now"?

Sorry, bad typo - yes, should say now.