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Standard User deleted
(deleted) Mon 04-Jun-18 12:24:49
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Re: Order delayed by exception


[re: deleted] [link to this post]
 
Just had a visit for the survey engineer. Really nice guy. He had a look at the setup and is advising some new build work. He is advising a new CBT in the junction box in the lane to serve the 2 houses on the lane. The going to run my cable from there. Plans to dig down to the cable in the garden and place a new junction box in the lawn, run some new ducting along the garden and across the drive to the wall of the house. Then up the wall into the loft and eventually into my man cave.
This is a great option as it keeps everything out of the hall and will be very wife friendly.
He's fairly optimistic that they haven't been passing on excess build charges but can't promise it's not going to cost me. Hmmmm. Just need to wait and see.
Standard User deleted
(deleted) Fri 08-Jun-18 18:58:11
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Re: Order delayed by exception


[re: deleted] [link to this post]
 
Another quick update today. Email through with some excess construction charges, unfortunately. Total of £1350 but OR paying the first £1000 so £350 to cough up which seems not too bad. There is a mention of possible further charges when the work starts if something unforeseen pops up which is a worry. Guess I'll just see what happens
Standard User deleted
(deleted) Tue 21-Aug-18 22:25:55
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Re: Order delayed by exception


[re: deleted] [link to this post]
 
Just thought I would make a quick update to the order process. At this point I'm still not connected. Original order was placed at the start of April so past the 4 month mark!
I went ahead and paid my £350 for the work to be carried out. After a few weeks the contractors arrived on a day when I wasn't at home and the ducting was laid but not in the correct place. I raised this with my ISP who raised it with OR and the order was paused pending another survey. This took a few more weeks and it was agreed to have the ducting moved to the correct location. Somebody else called out today to place some yellow paint on the lawn and told my wife the work would be carried out today but unfortunately it didn't happen. I'm hopeful that tomorrow might be the day.

Once the ducting is finally in place it should just be a matter of an engineer visit to feed the new fibre along the duct and into the house.

For those in the know - At the survey we agreed to have the ONT in my upstairs office with fibre entering the house below the guttering, running through the loft and in through the wall of my office. Will the engineer be willing to go into the loft and pull the fibre along? It's a chalet bungalow so no ladders needed, just through a little upstairs door. Loft is fully floored. If not I can go in and do the loft bit.


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Standard User deleted
(deleted) Tue 21-Aug-18 23:41:21
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Re: Order delayed by exception


[re: deleted] [link to this post]
 
Haven't seen your thread before as I am new here but a quick scan shows it's a very interesting read. In particular sounds good how they've assessed work to be done on the lane in order to get you connected (i.e. adding a new CBT etc). I wish BT/OR could have been that sensible and enterprising in my situation. Instead I just got a flat out computer says no and order cancelled. Seems illogical when there is clearly connectivity already on my lane and going past my house.

Anyway, I do hope you get it sorted soon! The thought of fibre to my man cave is a mere distant hope, ha ha.

Edited by deleted (Tue 21-Aug-18 23:41:36)

Standard User Zarjaz
(eat-sleep-adslguide) Wed 22-Aug-18 06:16:11
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Re: Order delayed by exception


[re: deleted] [link to this post]
 
I�d say most will happily go into a boarded loft ... especially if there�s a decent loft ladder fitted ....

Having had customers �help� and break the fibre before, I prefer to do it �unaided�.

Standard User deleted
(deleted) Wed 22-Aug-18 19:16:55
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Re: Order delayed by exception


[re: Zarjaz] [link to this post]
 
No ladder needed actually, just need to step through the little door upstairis. I have already passed a pull rope through a narrow bit to make things easier and last night I even removed a dead mouse wink
Standard User Zarjaz
(eat-sleep-adslguide) Wed 22-Aug-18 20:28:57
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Re: Order delayed by exception


[re: deleted] [link to this post]
 
... oust the spiders too wink

Standard User deleted
(deleted) Fri 28-Sep-18 08:57:07
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Re: Order delayed by exception


[re: Zarjaz] [link to this post]
 
Ok, installation day has finally arrived. I'm booked for an 8am - 1pm install so I've been up from 6.30am smile
I really hope this goes better than the no-show that happened last time.
24 weeks and 3 days since order placed, 1 failed install, survey, drive dug up in wrong place, drive repaired, second survey, drive dug up in right place, fingers crossed!!
Currently on 5mbps ADSL, hopefully 330mbps by this afteroon.
Standard User RobertoS
(elder) Fri 28-Sep-18 09:09:23
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Re: Order delayed by exception


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Fingers crossed for you smile.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 72623/13368Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User PaulKirby
(knowledge is power) Fri 28-Sep-18 10:24:48
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Re: Order delayed by exception


[re: deleted] [link to this post]
 
Yeah, we had 3 vans (containing 5 engineers, inc a trainee) turn up when they did ours, they rang the bell at 8am, but they were out there about 10 to 20 mins before that.
So they can arrive early smile

Lets hope it all goes well and you are then downloading at 300 to 330 Mbps by this afternoon.

Paul

BTBroadband - Ultrafast 2 + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
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