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Standard User PaulKirby
(knowledge is power) Fri 24-Apr-20 09:50:37
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Re: Fibre 900 stuck orders


[re: deleted] [link to this post]
 
In reply to a post by ravingkamikaze2:
It was with Openreach and apparently my order was creating exceptions on the system. They could see a bridging case open on the system but were waiting for OR to get back to them.

Oh we had a similar issue, had to have an offline team to look into it and they resolved that issue for us.

Paul

Standard User PaulKirby
(knowledge is power) Fri 24-Apr-20 12:02:20
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Re: Fibre 900 stuck orders


[re: Ixel] [link to this post]
 
BTW did you compare the BQM's before and after, I have and you can see the latency is better too.
Ignore the RED and BLANK parts, the old Linksys Router kept rebooting so I disabled the BQM while I worked on the new router.

Paul

Standard User deleted
(deleted) Fri 24-Apr-20 12:28:51
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Re: Fibre 900 stuck orders


[re: PaulKirby] [link to this post]
 
just got off the phone with them (47 mins long call!) and I now have a date of next Tuesday when it may be sorted by - cant fault the person on the phone as they phoned round various depts and managers trying to get it sorted in one call.

I mentioned its taken a month so far but didnt push it as my 300Mbps connection is rock solid and not really an issue, but she said she would raise a complaint against Openreach because they hadnt sorted it yet

Anyone wanna take any bets whether it will be sorted by Tuesday?


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Standard User Ixel
(committed) Fri 24-Apr-20 12:43:25
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Re: Fibre 900 stuck orders


[re: PaulKirby] [link to this post]
 
I didn't really take notice, but I know the average ping from before. I've not noticed a difference in latency, still averaging around 5ms which is superb.
Standard User PaulKirby
(knowledge is power) Fri 24-Apr-20 13:40:22
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Re: Fibre 900 stuck orders


[re: Ixel] [link to this post]
 
In reply to a post by Ixel:
I didn't really take notice, but I know the average ping from before. I've not noticed a difference in latency, still averaging around 5ms which is superb.

Take a look at mine, like I said ignore the red and blank parts, that was due to the old router.
But look at the low yellow parts of before the red and blank parts and then look at the new start.

Pinging the BQM Server that is pinging my router I get about 2 to 3 ms which was the same as before, but I am no longer seeing the low yellow parts, I am wondering if my old router had issues.

I know this new router hasn't rebooted as yet and I have been changing stuff.

But overall I am liking it so far.

Paul

Standard User Ixel
(committed) Fri 24-Apr-20 14:07:25
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Re: Fibre 900 stuck orders


[re: PaulKirby] [link to this post]
 
Oh, BQM as in TBB's ping monitor graph. I was thinking CQM from the FireBrick which shows the latency and such of the LNS I'm connected to. I don't have an active BQM for TBB but where do I find your one?
Standard User PaulKirby
(knowledge is power) Fri 24-Apr-20 15:22:39
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Re: Fibre 900 stuck orders


[re: Ixel] [link to this post]
 
In reply to a post by Ixel:
Oh, BQM as in TBB's ping monitor graph. I was thinking CQM from the FireBrick which shows the latency and such of the LNS I'm connected to. I don't have an active BQM for TBB but where do I find your one?

Click on my BQM in my Sig.

Paul

Standard User max360
(regular) Fri 24-Apr-20 15:45:29
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Re: Fibre 900 stuck orders


[re: PaulKirby] [link to this post]
 
Congrats, finally they managed to upgrade you. What max speed you're getting via speedtest.net?
I’m getting 895Mb 119Mb.

ISP: BT - FTTP 930Mb/110Mb
ISP: PlusNet - FTTC - 80Mb/20Mb

Birmingham Fibre First Program: FTTP - BT Full fibre 900 Halo 1 package - 930Mb down 110Mb up.

Stechford (CMSTE) Cab 24 - Funded Privately (Community Partnership).
Standard User Ixel
(committed) Fri 24-Apr-20 15:51:24
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Re: Fibre 900 stuck orders


[re: PaulKirby] [link to this post]
 
I had signatures disabled so that explains why I couldn't see it. I see what you mean by the difference.
Standard User PaulKirby
(knowledge is power) Fri 24-Apr-20 15:54:14
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Re: Fibre 900 stuck orders


[re: max360] [link to this post]
 
About the same as you give or take a few Mbits, which might be down to my SamKnows White box having issues with the speed.

The Support at SamKnows did tell me that it should handle it fine, I might later on bypass the White Box and see.

But what's a few Mbits when you are paying the same as you did for the Fibre 250 package.

My results in my sigs have not been updated as yet, so I will have to do that at some point, the results in my sig was when I was using my old Linksys router that kept rebooting when under load LOL.

Paul

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