Thanks. My Products section on the portal still is empty. Expect it will be populated when the service goes live in a little over 24 hours.

TTB service went live this morning.

Didn't have to change PPPoE details, it just continued to use the details from my previous provider (Cerberus), so clearly they are just dummy login/password details.

Effectively no downtime on the changeover; perhaps a minute when the previous service ceased just after midnight.

Portal has yet to be updated though with correct Product. Still empty.

In reply to a post by john_32:

Here is the products section of the Support Portal

FTTC With Worksafe

https://ibb.co/56qq23Q

FTTP Without

https://ibb.co/WBgh64D

Our case has been escalated, back to waiting

John

Snap John. My TTB portal is now populated with product, after going live yesterday, but no Worksafe option showing on FTTP...Its personally not a concern here, but thought I'd just post that it's not just your account affected in case that helps.

https://postimg.cc/hJMvwb6T

Thanks for confirming
John

Did you get any further wirh this John?

I raised a case when my service went live, and I’ve today had an update from an agent telling me I should have an answer from the “specialist team” within 24 hours…

The case has been raised as “ DISE ACCOUNT LINKING”

I’ll let you know what happens over the next day or so about it hopefully.

Same status here, I am getting an update email every couple of days apologising for the delay but - they are investigating.

On a separate note - can I ask how is the latency of your connection? ours started out well but in the early hours of the 9th doubled and I can find out why, support have no ideas.

https://ibb.co/Wx10m4g

John

Edited by john_32 (Thu 17-Jun-21 08:24:17)

Latency has been consistent since this went live last Thursday. BQM is dead flat. Seeing around 7ms to most London based servers on tests

Thanks for confirming
I need to get to the bottom of this

In reply to a post by john_32:

On a separate note - can I ask how is the latency of your connection? ours started out well but in the early hours of the 9th doubled and I can find out why, support have no ideas.

https://ibb.co/Wx10m4g

John

Does your router show a reconnect around this time? Might be worth resetting the PPPoE connection and jumping on a different gateway.

Our Full Fibre 100 FTTP order has fell at the last hurdle with No Cablelinks available
Sales team phone me up and said we are canceling your order !. Nice.