I know my area had a few days of faults on OR FTTP last year, I was assisting with diagnostics on the fault with head of engineering Cambridgeshire.

I was 3000 miles away but had information that over 300 properties were affected across multiple line cards as a result I had a gut feeling it was an OLT side issue with the chassis or line card, after a phone call to someone senior I mentioning what I thought and they sent a diagnostics test engineer to the local primary exchange and an hour later got a call back saying I was right and the Adran was fapping. Apparently the local properties had not reported the issue so it looked like a few isolated incidents rather than a "problem" I just happen to know a few people across the postcodes and sent them door knocking to their neighbours.

Cor blimey R, forget the IT_Guy you’re an IT legend. 3000 miles away and still sorting problems deep within Openreach 🙇🙇🙇

Usual problem. People don’t report issues to help desks anymore. 🙄

In this case they should have been proactively monitoring the OLT: seeing hundreds of connections flapping should have given them a clue.

Yep!

In reply to a post by candlerb:

In this case they should have been proactively monitoring the OLT: seeing hundreds of connections flapping should have given them a clue.

Must be extraordinarily unlucky to have an entire OLT chassis go down or start flapping... that's not hundreds of customers, that's several 1000's potentially. A card or port yes. Who knows...

In reply to a post by Pheasant:

Cor blimey R, forget the IT_Guy you’re an IT legend. 3000 miles away and still sorting problems deep within Openreach 🙇🙇🙇

Was on the beach with a cocktail in hand and noticed lots of beeping from ping monitoring alerts that was just non stop across a few premises locally so knew something was up.

In reply to a post by Pheasant:

In reply to a post by candlerb:

In this case they should have been proactively monitoring the OLT: seeing hundreds of connections flapping should have given them a clue.

Must be extraordinarily unlucky to have an entire OLT chassis go down or start flapping... that's not hundreds of customers, that's several 1000's potentially. A card or port yes. Who knows...

You would think they had monitoring but who knows, all I know is our area is relatively new to Adtran GPON FTTP so its still build in progress so they probably thought it was related to that, I know the OR team I was communicating with was "rural build cambridgeshire" so I can guess it was self inflicted in some way.

The local Town facebook groups were full of people moaning saying they had intermittent broadband sending pictures of RED PON's on ONTs

In reply to a post by jchamier:

Usual problem. People don’t report issues to help desks anymore. 🙄

Tell me about it, "we assume you knew", how do we know, we're not telepathic.

It's like the case of the unsolved power cut, how will it ever be fixed if no one ever calls (unfortunately my area has this issue and we get power cuts weekly at the moment as there's a tree rubbing the power line and UKPN say your the only caller so it must be isolated and it gets deprioritised)

I would imagine that is closer to the reality