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A "job done" update on this.
All went well and straightforward in the end.
The old treasured landline number was ported out to A&A . Because the BT contract was less than a month left till expiry, the penalty for early termination was minimal.
Then because the existing FTTP was effectively ended, a new contract was made with Aquiss for a whole new FTTP service. Again, the process with Aquiss was straightforward and that new service is now up and running nicely.
Given that I've used the word "straightforward" a couple of times, I should also mention the issues.
The end-user also has telephone/broadband services elsewhere, again also with BT. Some of the correspondence from BT has been less than clear. Some (most?) emails have not made clear the premises being affected, which lead to worries about service being lost elsewhere, which meant another raft of telephone calls to BT. Needless blood pressure issues. Messages about final bills then ending up with "next bill in August" is stupid, and does BT's credibility no good whatsoever.
Given the premises in question is a good distance away, I ended up getting the new router and configuring with the info from Aquiss, then someone else taking it there yesterday and plugging it in. Of course between all the various emails and different human eyes involved, characters were mis-interpreted (zeros and capital Os) (numeral 1s and lower case Ls). Which began a couple of hours of telephone support trying to talk someone not accustomed to this sort of stuff logging into the Admin panel of a router. That someone using a super-duper modern type laptop which has no ethernet socket, thus necessitating talking through getting a Wifi connection first.
Kudos to the Aquiss support team who let us know that they could see connection attempts failing, which narrowed it down to the password problem.
Finally thanks again to all who contributed to this thread.
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