I asked Madasafish for my MAC code and gave this to BE Unlimited. Madasafish sent a ticket saying I had to give 1 days notice and the service would cease on 1st November and they owed me £17. Then I got a ticket from Madasafish saying I had ceased the PSTN which I hadn't.
Today I received an email from Madasafish saying my broadband would be cancelled on the 15th November and a separate ticket which wasn't forwarded to my email saying a £25 charge had been taken for ceasing my account.
BE have given me in writing that a PSTN cease was not issued by them or BT.
So why have Madasafish insisted on making leaving so difficult? Why do I now have to pay another 2 weeks of internet I'm not using and pay a £25 cease charge?
I spent 30 minutes waiting in a queue to speak to customer services and after explaining the situation was put on hold and then they hung up on me!
Can anyone from Madasafish look at this for me please? Otherwise my next step is to reverse the charges with my bank.