Another day, another story from a MAAF/Plusnet customer.
Customer wants to leave, asks for MAC
Eventually gets MAC (typical PN leaving it til the end of the 5th day for zero reason - we all know it takes a second to generate it).
Customer gives new ISP the MAC
Customer gets e-mail from MAAF saying they've had a BT cease for the phone line
Customer e-mails new ISP
New ISP says "not sure why, we're only migrating broadband - can't possibly migrate phone line from a MAC for broadband. I'd call MAAF"
MAAF say they don't do the phone line for the broadband (correct)
Customer checks who they pay for line with, and indeed it's confirmed there's no issue.
MAAF support asked again why they've got this e-mail, no useful or meaningful response.
Customer asks if they can keep (even if paid) existing e-mail account on @globalnet (yeah, that's how old an account it is), and MAAF say that the new provider will sort this out (sorry, how?)
Don't tell me that YET AGAIN there is a need to "Educate an Agent" (all of them as far as I can see...)
Utterly unhelpful support, and they wonder why the customer is leaving.
Every experience I've ever had where I get told about PN (or the various brands it has) is the same mix of outright lies, interesting bending of the truth and intentional vagueness (at best).
Is it REALLY reasonable to expect that MAAF support aka Plusnet are unable to advise a customer correctly about what they can do about the old e-mail address they have which is BLATANTLY not a separate domain that can be transferred etc (the only circumstance which would make sense of the comments made except even if true would be a nonsense as the customer had only asked to migrate broadband).