Username/password

A cousin of mine signed up to Orange BB on Dec 8th, and his line has been active since Dec 18th. However, no modem/letter has arrived from Orange.

He has contacted customer service and they have told him there has been a delay, its in the post, theres no way of tracking it, basically it will get there when it gets there.

All he really needs is his username/password so that he can use a spare modem I have, rather than waiting for a modem which may/may not arrive this side of xmas. Customer Service have told him that they can't give out those details and he just has to wait.

Is there any other way he can get his login details ? Would a call to Tech Support help ?

When I signed up the BB they confirmed the details via email. It maybe worth giving them another call and asking them to re-send them. (assuming he provided them an additional email address when he signed up!)