Orange 8meg, 608/288 LLU Problem?

Hi all, I've been with orange since freeserve: 512/256 Uncapped BB which was

Yeah ur defenatly being capped. On LLU ur line should normally try and sych at the
highest speed possible, at the expense or SNR. . Now your noise margin is really high at 30db hence your speed is low. Your line should be aiming for about 6-8 snr. I think with your low attenuation you have a line that is capable of the full 8 meg.

My stats are below as an example.
You can see my noise margin is fairly low and my speed fairly high

Noise margin (dB) : 9.8
Attenuation (dB) : 47.0
Attainable download rate (kbps) : 6592
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 5632 288


looking at your stats it is obvious they have messed up but its so hard to explain this to the call centre staff sometimes.

Have a look on www.orangeproblems.co.uk for more posts on people with the 608/288 sync problem. Ive read of at least 3. Good look.

" Now your noise margin is really high at 30db hence your speed is low. Your line should be aiming for about 6-8 snr. I think with your low attenuation you have a line that is capable of the full 8 meg. "

This is wrong ?

You should aim / hope for a HIGH s/n margin and a LOW atten !!

Idealy s/n @12 and above, the higher the better.

Idealy atten @ 42 or below the lower the better.

.......................................................................................................................................

Noise margin (dB) : 9.8
Attenuation (dB) : 47.0
Attainable download rate (kbps) : 6592

Your stats attainable 6592

......................................................................................................................................

Noise margin (dB) : 30.3
Attenuation (dB) : 19.0
Attainable download rate (kbps) : 10304

Peeps stats attainable 10304 !

" You can see my noise margin is fairly low and my speed fairly high "

Yes but if you compare Peeps to yours he has a higher s/n, lower atten and higher attainable.

" ur line should normally try and sych at the
highest speed possible, at the expense or SNR. "

Agreed but the higher your s/n the better, if you start with a low s/n then try for higher speeds and eat in to your s/n till it gets lower than 5, bingo disconnections and multiple re-syncs.

The problem is not Peeps to solve it is Oranges.

Next problem is he may grow old and grey waiting for Orange to sort it !

Look for another provider Peeps.

You should get at least 4 to 6 Meg with those stats.

Have a look at www. Kitz.co.uk it gives a lot of info, easy to understand, and explains how s/n, atten, etc affect speed, along with a lot of other usefull info.

Poster: DUCATI
Subject: Re: Orange 8meg, 608/288 LLU Problem?

" Now your noise margin is really high at 30db hence your speed is low. Your line should be aiming for about 6-8 snr. I think with your low attenuation you have a line that is capable of the full 8 meg. "

This is wrong ?

You should aim / hope for a HIGH s/n margin and a LOW atten !!

Idealy s/n @12 and above, the higher the better.

Idealy atten @ 42 or below the lower the better.




He has an a low attenuation which is great but i am not wrong as the OP is on an upto 8 meg LLU product and not a fixed speed one. If he was on a fixed spped product such as 1meg or 2 meg a noise margin in the 20s or 30,s would be great. Mine was 22snr on 2 meg fixed but on an LLU product you should really be looking at a noise margin of 6-12db for maximum speed.

I do agree that with you that its Oranges problem and it will take a long time to sort out.
Customers services always seem to use the "thats the fastest your line can support quote" when you clearly know its not.

Must be on thier sheet of paper.

Edited by deleted (Tue 02-Jan-07 20:03:20)

OK all heres an update (btw any chance to keep this a sticky? Ive searched this forum and it seems its a ongoing problem with other people, would be nice to focus this problem in one post?)

I talk to customer support and get an agent who could understand this problem and got this referred to a 'provisions dept/magdeline' (?!)- an external dept who apparently deals with LLU. Turns out this Half meg is fastest speed they can provide me, but this is due to their exchange (so theres nothing wrong with my setup- no reason why I couldn't get faster speed). That in the next few months the exchange will be upgraded to allow for a faster speed. Now I don't know if this was BS, but they certainly could not give an actual time for upgrade just "In the next few months"- So I'm going to hold onto this little ray of light, for the moment anyway. I also asked them, if they can't provide me with a faster line on LLU, shift me over to ADSLMAX, but they said that was not possible and thats when they made admissions about needing to upgrade exhanges to get better speeds. (Also, want to add, that they tried to implicate BT with this poor speed service until I pointed out I was LLU and therefore had nothing to do with BT)

2 Things come out of this which disgusts me (I made complaint to some supervisor)

1. When people are being upgraded to the Unlimited package, they do not tell you that your current speed is the fastest you are getting unless "you asked for it". And their defense for not mentioning this at all is "The conditions do say Up to 8Meg". Call me a fool, but the word Up insinuates greater than what you got already? Hell, I think theres a breach of contract somewhere in there...

2. Asides from not disclosing IMPORTANT information about your line, that in this day and age of superfast broadband Orange can taut half a meg as being the fastest a line can get....almost sacrilege...

Do they think I would have handcuffed myself to Orange for 12 MONTHS had I known that the fastest speed they were going to give me was half a meg? OUTRAGEOUS...Please forgive the tone of this , Im still quite livid and feel like I've been taken like mug (which I have been)...

To any Orange employees, more specifically those working for this provisions/Magdeline dept, please shed more light on this problem because to me for many, Orange are upgrading some customers knowing full well they won't get any speed increase because their equipment at their exchanges are not up to it or haven't been upgraded. And if it is an upgrade issue- how bad is the timeline for these upgrades to take place?!?