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Standard User deleted
(deleted) Wed 02-May-07 08:15:51
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Big questions about leaving Orange?


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1.If I am being asked to leave due to the reason of the exceeded usage allowance, will I need to pay the rest of the contract?

2.If Orange failed to provided me the broadband service which indicates no service or access to the Internet for any of the following situation:
(Migration process, sudden disconnection and any other reason) and this situation has been last for 28 days or more, could I ask for a termination of the contract? Will I need to pay for the rest of the contract?

3.For those people who is getting the 5 pounds promotion for the unlimited package, if they are liable to pay for the rest of the contract, should they still be entitled to pay the 5 pounds price or pay for the 19.99 pounds one?

4.In the case of termination of contract, which one of the following procedure is more appropriate:
a. Ask for a MAC >>Cancel the direct debit>>Ask them to cancel my account
b. Cancel the direct debit>> Ask for a MAC code and cancel account at the same time

5.Do we need to return the LiveBox in the case of termination? Will it be required to be return in its original packing?

6.In any situation, will asking for a MAC code equalvent to cancel the account?
Standard User molehill
(experienced) Wed 02-May-07 09:43:28
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Re: Big questions about leaving Orange?


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I suggest you ask some with contract law knowledge/experience for a definitive answer, but here's what I think (for what that's worth):

1. I doubt it, and trying to enforce that would be difficult for Orange bearing in mind you only find out what the (imprecise) limit is by asking them - it's not stated in the T's & C's, as far as I can see.
2. If you have been without service for such a period, you would be entitled to a refund for the period of inactivity. You may have grounds for termination of the contract if they offer no sign of resolving the fault, but it's probably case specific.
3. If you signed a contract agreeing to pay

Orange 4MB urban connection
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