1.If I am being asked to leave due to the reason of the exceeded usage allowance, will I need to pay the rest of the contract?
2.If Orange failed to provided me the broadband service which indicates no service or access to the Internet for any of the following situation:
(Migration process, sudden disconnection and any other reason) and this situation has been last for 28 days or more, could I ask for a termination of the contract? Will I need to pay for the rest of the contract?
3.For those people who is getting the 5 pounds promotion for the unlimited package, if they are liable to pay for the rest of the contract, should they still be entitled to pay the 5 pounds price or pay for the 19.99 pounds one?
4.In the case of termination of contract, which one of the following procedure is more appropriate:
a. Ask for a MAC >>Cancel the direct debit>>Ask them to cancel my account
b. Cancel the direct debit>> Ask for a MAC code and cancel account at the same time
5.Do we need to return the LiveBox in the case of termination? Will it be required to be return in its original packing?
6.In any situation, will asking for a MAC code equalvent to cancel the account?



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