Keep losing connection

I have an issue just now where my internet connection drops and the live box @ flashes slowly as it tries (I think) to synchronise. It stays that way until I either make an outgoing landline call or get an incoming landline call. Then the connection comes up. The connection stays up for a short while and then drops again. Any ideas what could be causing this?

have you got microfilters on all used phone sockets in your property ?

have you tried a quiet line test by calling 17070 with a corded phone ?

do you have any other phone extensions or sky box ?

I have microfilters on both of my phone sockets. I changed these over to 2 X spare I had earlier today. On phone socket 1 I have my livebox and also my phone extension for sky + box. (I have removed this temp. to see if it helps) On phone socket 2 I have my land line phone.

I have not tried a quiet line test - did not know about it but will try it.

Thanks

try the test and keep the skybox unplugged for now

can you post your router stats here please also

How do I get my router stats?

router stats?

ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Interleave
Noise margin (dB) : 14.8
Attenuation (dB) : 49.0
Attainable download rate (kbps) : 3680
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 3392 448

New Sagem Livebox (Aug 08)

From the web interface http://192.168.1.1/

Click the link at the bottom "Access to the configuration pages."
Click on "System Information"

Default username = admin, password = admin

L.E.D. marked @ flashes rapidly (3-4 times a sec) when powered up.
Sync is indicated by a slower orange flash 1-2 times a sec and goes green once connected to the ISP.
orange sagem livebox

Sagem F@st 3202

From the web interface http://192.168.1.1/

Click in the Statistics menu, then select
the ADSL statistics submenu from the
drop-down list.

Default username = admin, password = admin

pdf user manual

Inventel version

http://192.168.1.1/

Click Access to the configuration pages, then select the
System Information option.

Default username = admin, password = admin

it'll be one of these routers

are there any error stats displayed ?

your noise margin seems quite high, have you tried the noise test ? phone has to be corded not wireless

Edited by deleted (Tue 26-Jan-10 17:20:13)

ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Interleave
Noise margin (dB) : 14.8
Attenuation (dB) : 49.0
Attainable download rate (kbps) : 3680
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 3392 448

Hi ackie,

Sorry to read of your problem. I work for Orange and may be able to help.

If you can email your landline number/broadband account number and best contact number to [email protected], I'll give you a ring to discuss.

So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.

Hope this helps

Jonathan
Orange Response Team