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Standard User nellynell
(newbie) Sat 09-Apr-11 12:54:52
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netgear problem


[link to this post]
 
Hello everyone im new to the forums so please be kind and if anyone could help me with a little problem i have that would be much appreciated.

Ok so i have been on the home starter package for a couple of years now. Its a 2mb connection. I was given a siemens router back when i took out the package. Last week the router packed in and stopped working. So a quick call to orange and and some kind soul agreed to send me out a new router and he did explain we no longer have the siemens router so we will send you a netgear one.

Now the problem the new router starts up but the dsl light does not come on. So i thought the line might be faulty however my neighbour who also has a siemens router plugged his in and it works fine.

Any ideas guy?
Standard User E7er
(knowledge is power) Sat 09-Apr-11 14:34:41
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Re: netgear problem


[re: nellynell] [link to this post]
 
In reply to a post by nellynell:
Hello everyone im new to the forums so please be kind and if anyone could help me with a little problem i have that would be much appreciated.

Ok so i have been on the home starter package for a couple of years now. Its a 2mb connection. I was given a siemens router back when i took out the package. Last week the router packed in and stopped working. So a quick call to orange and and some kind soul agreed to send me out a new router and he did explain we no longer have the siemens router so we will send you a netgear one.

Now the problem the new router starts up but the dsl light does not come on. So i thought the line might be faulty however my neighbour who also has a siemens router plugged his in and it works fine.

Any ideas guy?
Hi nellynell, you have to configure the new Netgear DGN1000 router with your Orange username and password.
In your browser address bar type http://192.168.0.1 then press enter.

Login-to-router.
Username: admin
Password: admin

Configure the router with…

Basic Settings
Does your Internet require a login? Yes.

Encapsulation:PPPoA
Multiplexing Method: VC-Based
VPI: 0
VIC: 38
DSL Mode: ADSL2+
Username:
Password:
MTU 1492

On the left under Advanced you will find WAN setup, click on that and put in at MTU Size: 1492

Orange (SMPF) LLU 20 Meg. Sync 11864 Kbps Downstream, 1157 Kbps Upstream.
3Com 3CRWDR101A-75 ADSL2/2+ wireless router
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router

Edited by E7er (Sat 09-Apr-11 15:48:01)

Standard User nellynell
(newbie) Sat 09-Apr-11 15:19:54
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Re: netgear problem


[re: E7er] [link to this post]
 
In reply to a post by E7er:
In reply to a post by nellynell:
Hi nellynell, you have to configure the new Netgear DGN1000 router with your Orange username and password.
In your browser address bar type http://192.168.1.1 then press enter.

Login-to-router.
Username: admin
Password: admin

Configure the router with…

Basic Settings
Does your Internet require a login? Yes.

Encapsulation:PPPoA
Multiplexing Method: VC-Based
VPI: 0
VIC: 38
DSL Mode: ADSL2+
Username:
Password:
MTU 1492

On the left under Advanced you will find WAN setup, click on that and put in at MTU Size: 1492


hello E7er

thanks for your reply

i have already as you have said checked all the settings that was one of the first things i did. I accessed the netgear router by 192.168.0.1 and checked all them settings and they were already preset exactly as you stated above.

A phone call to orange and i was put through to support and was advised the router needs to sync
so i should leave it plugged in and it could take up to 48hrs.

I don't know if they are having me on?


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Standard User E7er
(knowledge is power) Sat 09-Apr-11 15:44:17
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Re: netgear problem


[re: nellynell] [link to this post]
 
In reply to a post by nellynell:
i have already as you have said checked all the settings that was one of the first things i did. I accessed the netgear router by 192.168.0.1 and checked all them settings and they were already preset exactly as you stated above.

A phone call to orange and i was put through to support and was advised the router needs to sync
so i should leave it plugged in and it could take up to 48hrs.

I don't know if they are having me on?
Hi nellynell, they are having you on alright! When I configured my new Orange Netgear DGN1000 router, I did not use the CD, but did use the Wizard and it connected immediately. Make sure you have the MTU 1492 otherwise it will not connect.

Re-enter your Orange username and password in the router.

Or you could reset the router to default, use a part straightened paper clip for this.

Edit. If you go to Maintenance then Backup Setting, you can reset the router to Factory Default from there.

Reconfigure the router, you will not damage anything, make sure you have the leads all connected correctly. wink

Orange (SMPF) LLU 20 Meg. Sync 11864 Kbps Downstream, 1157 Kbps Upstream.
3Com 3CRWDR101A-75 ADSL2/2+ wireless router
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router

Edited by E7er (Sat 09-Apr-11 16:02:40)

Standard User nellynell
(newbie) Sat 09-Apr-11 16:09:36
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Re: netgear problem


[re: E7er] [link to this post]
 
In reply to a post by E7er:
In reply to a post by nellynell:
Hi nellynell, they are having you on alright! When I configured my new Orange Netgear DGN1000 router, I did not use the CD, but did use the Wizard and it connected immediately. Make sure you have the MTU 1492 otherwise it will not connect.

Re-enter your Orange username and password in the router.

Or you could reset the router to default, use a part straightened paper clip for this.

Edit. If you go to Maintenance then Backup Setting, you can reset the router to Factory Default from there.

Reconfigure the router, you will not damage anything, make sure you have the leads all connected correctly. wink


Thanks for your input E7er

right il give this another try soon as i get home im at work at the moment. Its strange how the router behaves as the dsl and internet lights both come on when i turn the router on but they both go off within 10 seconds and then im just left with the power light and wifi light on.

Orange have logged my fault and say they are doing a line test. Why they need to do that i don't know like i said soon as i plug my mates router in it starts working
Standard User savamac
(member) Sat 09-Apr-11 18:19:30
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Re: netgear problem


[re: nellynell] [link to this post]
 
In reply to a post by nellynell:
In reply to a post by E7er:
In reply to a post by nellynell:



I don't know if they are having me on?


Definitely (they think it's April 1, not 9)


Worcester Park Exchange http://www.samknows.com/broadband/exchange/LSWOR

It's only rock 'n' roll...

Old programmers never die, they just abend 0C4 ..
Standard User nellynell
(newbie) Sun 10-Apr-11 08:14:43
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Re: netgear problem


[re: savamac] [link to this post]
 
Just an update on the matter tried again last night with no success. Orange advising me to wait 48 hours leave my router plugged in so they can do a few tests.
Standard User E7er
(knowledge is power) Sun 10-Apr-11 11:28:29
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Re: netgear problem


[re: nellynell] [link to this post]
 
In reply to a post by nellynell:
Just an update on the matter tried again last night with no success. Orange advising me to wait 48 hours leave my router plugged in so they can do a few tests.
Hi nellynell, 48 hours has nothing to do with it, unless they are putting you on another service, which I doubt very much. crazy

You must reconfigure the Netgear DGN1000 router to make sure it is configured correctly for your connection, I would not trust them to configure it.

I thought of another thing you can do; from previous setting your (windows computer) may still be trying to connect to your old Siemens router. To remove this you carry out ipconfig /flushdns then reboot the computer.

http://www.vcn.com/knowledgebase/article.php?id=360

Orange (SMPF) LLU 20 Meg. Sync 11864 Kbps Downstream, 1157 Kbps Upstream.
3Com 3CRWDR101A-75 ADSL2/2+ wireless router
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User ggremlin
(member) Sun 10-Apr-11 11:50:44
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Re: netgear problem


[re: nellynell] [link to this post]
 
Its strange how the router behaves as the dsl and internet lights both come on when i turn the router on but they both go off within 10 seconds

that's the 'power on self test' showing the lights themselves work
Standard User nellynell
(newbie) Sun 10-Apr-11 11:54:50
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Re: netgear problem


[re: E7er] [link to this post]
 
In reply to a post by E7er:
In reply to a post by nellynell:
Hi nellynell, 48 hours has nothing to do with it, unless they are putting you on another service, which I doubt very much. crazy

You must reconfigure the Netgear DGN1000 router to make sure it is configured correctly for your connection, I would not trust them to configure it.

I thought of another thing you can do; from previous setting your (windows computer) may still be trying to connect to your old Siemens router. To remove this you carry out ipconfig /flushdns then reboot the computer.

http://www.vcn.com/knowledgebase/article.php?id=360


I will give that a try see where it gets me thanks. Orange have got back to me saying they have finished their tests and if i can contact them when at my computer so they can do a few diagnostics so il be doing that this evening aswell
Standard User ggremlin
(member) Sun 10-Apr-11 11:59:47
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Re: netgear problem


[re: nellynell] [link to this post]
 
Last week the router packed in and stopped working. So a quick call to orange and and some kind soul agreed to send me out a new router and he did explain we no longer have the siemens router so we will send you a netgear one.

what was the fault with the old router?
if it just stopped connecting to dsl, then the fault may not be the original router.
Standard User nellynell
(newbie) Sun 10-Apr-11 12:02:19
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Re: netgear problem


[re: ggremlin] [link to this post]
 
In reply to a post by ggremlin:

what was the fault with the old router?
if it just stopped connecting to dsl, then the fault may not be the original router.


It lost all power not even the power light was coming on anymore i think something got friend inside as there was a faint burning smell but i tried a friends router as stated in my previous post and that connects so it cant be the dsl
Standard User E7er
(knowledge is power) Mon 11-Apr-11 19:02:20
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Re: netgear problem


[re: nellynell] [link to this post]
 
In reply to a post by nellynell:
Thanks for your input E7er

right il give this another try soon as i get home im at work at the moment. Its strange how the router behaves as the dsl and internet lights both come on when i turn the router on but they both go off within 10 seconds and then im just left with the power light and wifi light on.

Orange have logged my fault and say they are doing a line test. Why they need to do that i don't know like i said soon as i plug my mates router in it starts working
Hi nellynell, that Orange Netgear DGN1000 router you have is defective, I carried out a test:

I reset my Netgear DGN1000 router to Factory Default with a part straightened paper clip. Switched off power to the router and when switched back on, I get no connection to the Internet and four LED lights-up-on the router.

1. Power LED is green on
2. LAN port (1) connected LED is green on.
3. ADSL LED is green on.
4. WiFi LED is green on.

Orange (SMPF) LLU 20 Meg. Sync 11864 Kbps Downstream, 1157 Kbps Upstream.
3Com 3CRWDR101A-75 ADSL2/2+ wireless router
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User nellynell
(newbie) Mon 11-Apr-11 19:38:24
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Re: netgear problem


[re: E7er] [link to this post]
 
In reply to a post by E7er:
In reply to a post by nellynell:
Hi nellynell, that Orange Netgear DGN1000 router you have is defective, I carried out a test:

I reset my Netgear DGN1000 router to Factory Default with a part straightened paper clip. Switched off power to the router and when switched back on, I get no connection to the Internet and four LED lights-up-on the router.

1. Power LED is green on
2. LAN port (1) connected LED is green on.
3. ADSL LED is green on.
4. WiFi LED is green on.


thanks for the test i will give orange a call see if i can get them to send me another router
Administrator MrSaffron
(staff) Mon 11-Apr-11 21:10:18
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Re: netgear problem


[re: nellynell] [link to this post]
 
ADSL should sync almost no matter what settings you give most routers.

The layer that is usually the problem is authentication, which on netgears is usually a different light, and certainly shows up in the router interface/logs.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User nellynell
(newbie) Mon 11-Apr-11 21:19:18
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Re: netgear problem


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
ADSL should sync almost no matter what settings you give most routers.

The layer that is usually the problem is authentication, which on netgears is usually a different light, and certainly shows up in the router interface/logs.


Thats the problem is does not sync at all . Only when power comes on it comes on for maybe 2 seconds with the light thats next to it and they they both go out and thats exactly as they remain no matter what i try.

Just been on the phone to orange who say they are waiting for a engineers report i personally think im being passed around here. Even explained if there is a fault with my line why do the siemens and the belkin router that i have tested work?

Oh well if and when this is all sorted i will be getting in touch with the relevant governing body and making an official complaint
Standard User E7er
(knowledge is power) Mon 11-Apr-11 22:36:22
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Re: netgear problem


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
ADSL should sync almost no matter what settings you give most routers.

The layer that is usually the problem is authentication, which on netgears is usually a different light, and certainly shows up in the router interface/logs.
Hi MrSaffron, I forgot to mention with the router set to Factory Default the Internet LED is off completely and does not show at all.

Orange (SMPF) LLU 20 Meg. Sync 11864 Kbps Downstream, 1157 Kbps Upstream.
3Com 3CRWDR101A-75 ADSL2/2+ wireless router
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User XRaySpeX
(knowledge is power) Mon 11-Apr-11 23:07:16
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Re: netgear problem


[re: E7er] [link to this post]
 
In reply to a post by E7er:
I forgot to mention with the router set to Factory Default the Internet LED is off completely and does not show at all.
Yes, that's because:

ADSL LED ON => Syced OK with exchange (as MrSaffron stated).
Internet LD OFF => Failed CHAP Authentication with ISP (as expected as login details unset/wrong).

I don't have that distinction with my Netgear DG834GT as it has only 1 LED, the Internet LED, to cover both events. frown

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 19 Meg Tweaked / 16 Meg Untweaked LLU BB

Edited by XRaySpeX (Mon 11-Apr-11 23:09:38)

Standard User E7er
(knowledge is power) Mon 11-Apr-11 23:55:50
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Re: netgear problem


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by E7er:
I forgot to mention with the router set to Factory Default the Internet LED is off completely and does not show at all.
Yes, that's because:

ADSL LED ON => Syced OK with exchange (as MrSaffron stated).
Internet LD OFF => Failed CHAP Authentication with ISP (as expected as login details unset/wrong).

I don't have that distinction with my Netgear DG834GT as it has only 1 LED, the Internet LED, to cover both events. frown
Hi XRaySpeX, so with only two LED’s showing it seems to indicate the router that nelly has, is duff. frown

Orange (SMPF) LLU 20 Meg. Sync 11864 Kbps Downstream, 1157 Kbps Upstream.
3Com 3CRWDR101A-75 ADSL2/2+ wireless router
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Administrator MrSaffron
(staff) Tue 12-Apr-11 09:58:08
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Re: netgear problem


[re: E7er] [link to this post]
 
If the exact same leads were used with another router and that worked, yes the router appears to be duff

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User nellynell
(newbie) Fri 15-Apr-11 02:00:56
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Re: netgear problem


[re: E7er] [link to this post]
 
good news new router received all working well and yes seems the router was faulty. Anyone have any ideas why the ps3 is so slow wireless with this router?
Standard User Groovehound
(learned) Fri 15-Apr-11 02:34:03
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Re: netgear problem


[re: nellynell] [link to this post]
 
Because the PS3's wireless chip and/or firmware / software (as far as I understand) is too cheap and rather poo. I had trouble getting it to work with my router, as well as the PSP, which shows Sony to be the weak link. Try allowing WPA (revision 1, rather than WPA-2) mode (preferably dual WPA1-WPA2 so if WPA-2 supported it will use the superior encryption). Then see if the PS3 likes it better. Of course, encryption off will probably make it go best, but that's not an option, so manufacturers are obliged to get their products working under proper encryption as a minimum, as far as my return-to-vendor decision making process goes.
Standard User nellynell
(newbie) Fri 15-Apr-11 12:21:29
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Re: netgear problem


[re: Groovehound] [link to this post]
 
hmmmm will give that a try. Quite surprising really as my old router the siemens se572 had no problems with it
Standard User E7er
(knowledge is power) Fri 15-Apr-11 15:03:23
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Re: netgear problem


[re: nellynell] [link to this post]
 
In reply to a post by nellynell:
good news new router received all working well and yes seems the router was faulty. Anyone have any ideas why the ps3 is so slow wireless with this router?
Hi nellynell, many users complaining of slow wireless speeds with the PS3 and Netgear DGN1000 wireless router.

Have you updated the router firmware to version 1.1.00.41 (For World Wide users).

Create a directory on your computer C:\ NetgearDGN1000

When you download click, continue without registering.

http://kb.netgear.com/app/products/model/a_id/12208


To speed up the network…

configure your network with Static IP address

Wireless Mode: g&b

Security: WPA-PSK

http://manuals.playstation.net/document/en/ps3/curre...

http://manuals.playstation.net/document/en/ps3/curre...

Port forwarding http://portforward.com/english/routers/port_forwardi...

Orange (SMPF) LLU 20 Meg. Sync 11864 Kbps Downstream, 1157 Kbps Upstream.
3Com 3CRWDR101A-75 ADSL2/2+ wireless router
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router

Edited by E7er (Fri 15-Apr-11 15:21:23)

Standard User nellynell
(newbie) Sat 16-Apr-11 10:00:00
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Re: netgear problem


[re: E7er] [link to this post]
 
wow thanks E7er alot of information there will definately give this a try. The range of the new router seems to be a big improvement over the siemens.

On a side note would anyone know if the power supply adapter is a 2.1mm plug as im trying to get hold of an extension but dont know which one to get.

Would the one in the link below be ok?

many thanks

http://cgi.ebay.co.uk/5m-DC-Power-Supply-Adaptor-Ext...
Standard User E7er
(knowledge is power) Sat 16-Apr-11 11:12:39
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Re: netgear problem


[re: nellynell] [link to this post]
 
In reply to a post by nellynell:
wow thanks E7er alot of information there will definately give this a try. The range of the new router seems to be a big improvement over the siemens.

On a side note would anyone know if the power supply adapter is a 2.1mm plug as im trying to get hold of an extension but dont know which one to get.

Would the one in the link below be ok?

many thanks

http://cgi.ebay.co.uk/5m-DC-Power-Supply-Adaptor-Ext...
Hi nellynell, I have no idea if that will fit. I use a Masterplug surge protector 6 Gang, 2 metre extension lead, have computer, Monitor, router and TV plugged into it.

http://cgi.ebay.co.uk/6-GANG-MASTERPLUG-2M-CABLE-SUR...

http://www.currys.co.uk/gbuk/masterplug-srg62-surge-...

Orange (SMPF) LLU 20 Meg. Sync 11864 Kbps Downstream, 1157 Kbps Upstream.
3Com 3CRWDR101A-75 ADSL2/2+ wireless router
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User nellynell
(newbie) Sat 16-Apr-11 11:33:32
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Re: netgear problem


[re: E7er] [link to this post]
 
In reply to a post by E7er:
In reply to a post by nellynell:
Hi nellynell, I have no idea if that will fit. I use a Masterplug surge protector 6 Gang, 2 metre extension lead, have computer, Monitor, router and TV plugged into it.

http://cgi.ebay.co.uk/6-GANG-MASTERPLUG-2M-CABLE-SUR...

http://www.currys.co.uk/gbuk/masterplug-srg62-surge-...


I got one of them aswell but i was wanting to just extend the length of the ac adapter itself as the extension lead does not have individual on/off swtiches. So i don't want to go through the trouble of unplugging and plugging in other appliances when all i want to use is the router i don't like wasting power lol
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