Slow sync speeds, disconnects etc.

Hi,

Over the last week, my stats have dropped horribly. A week ago, I could download at 700-800 kB/s. Now I barely get 100kB/s

my stats:
ADSL
Values


Description
Thomson Livebox 2 Mini uk v7.1-h323

Manufacturer
Thomson

SerialNumber
0805GH1N78677CP

HardwareVersion
T-E.1.0

SoftwareVersion
6.3.9.6

DestinationAddress
PVC: 0/38

ModulationType
ADSL_2plus

ATMEncapsulation
VCMUX

ModemFirmwareVersion
bcm96358_ADSL_PHY_A2pBT009c1.d17d

Status
Up

LinkStatus
Up

LinkType
PPPoA

DataPath
Fast

UpstreamAttenuation
437

DownstreamAttenuation
570

UpstreamNoiseMargin
29

DownstreamNoiseMargin
56

UpstreamMaxRate
4293728901

DownstreamMaxRate
3620

UpstreamCurrRate
396

DownstreamCurrRate
3371

UpstreamPower
123

DownstreamPower
203

UpTime
5439


Stats.Total.
Values


LinkRetrain
0

FECErrors
176319

ATUCFECErrors
0

HECErrors
7

ATUCHECErrors
0

CRCErrors
7

ATUCCRCErrors
0

I've also been having intermittent connection problems over the last month. Occasionally, the "can't detect broadband" light comes on.

What do I do?

Plug your router into the test socket and report back.

The router was plugged into the test socket for these stats, and always is plugged into the test socket (nothing else on the line)

should have mentioned that in the OP

Edited by deleted (Tue 26-Jul-11 00:24:34)

The router was plugged into the test socket for these stats, and always is plugged into the test socket

Assuming you do mean the test socket that is behind the lower front plate of the NTE5/A, then fine.

I've also been having intermittent connection problems over the last month. Occasionally, the "can't detect broadband" light comes on.

What do I do?

Disconnect the modem/router and plug in a wrired phone in its place. Make a (free) call to 17070 and take option 2 from the menu. Listen carefully. The line should be absolutely quiet. No clicks, no buzzing, no hum, no cross-talk, etc. The only thing you should be able to say is that the line is "electrically alive". If you do hear something other than pure silence, call your telephony service provider and report a voice line fault. Do not, under any circumstances, mention broadband. Once the voice line defect(s) is (are) corrected, check the broadband statistics and, if necessary, then talk to your broadband service provider.

I've also been having intermittent connection problems over the last month. Occasionally, the "can't detect broadband" light comes on.

What do I do?

Disconnect the modem/router and plug in a wrired phone in its place. Make a (free) call to 17070 and take option 2 from the menu. Listen carefully. The line should be absolutely quiet. No clicks, no buzzing, no hum, no cross-talk, etc. The only thing you should be able to say is that the line is "electrically alive". If you do hear something other than pure silence, call your telephony service provider and report a voice line fault. Do not, under any circumstances, mention broadband. Once the voice line defect(s) is (are) corrected, check the broadband statistics and, if necessary, then talk to your broadband service provider.


Thanks for the reply. Unfortunately, I don't get a dial tone when I plug in a wired phone to the test socket I had assumed this was due to the way that orange second line worked. To be clear, I never get a dial tone when I plug in a phone, even when broadband is working perfectly.

if that is how Orange Second Line works then first I've heard of it.

Generally even the packages that are no incoming/outgoing calls do work and give dial tone, and support emergency calls

A possibility is that the only one of the two wires needed for the phone is actually working, and while ADSL will work over this, it will slower and more prone to disconnects. So a call to Orange to confirm whether this second line should get dial tone is needed, and if it should then this needs reporting as a voice fault.

In reply to a post by MrSaffron:

if that is how Orange Second Line works then first I've heard of it.

Generally even the packages that are no incoming/outgoing calls do work and give dial tone, and support emergency calls

A possibility is that the only one of the two wires needed for the phone is actually working, and while ADSL will work over this, it will slower and more prone to disconnects. So a call to Orange to confirm whether this second line should get dial tone is needed, and if it should then this needs reporting as a voice fault.

Thanks for the reply.

The other problem is that we don't know what our landline phone number is, because it's been years since anyone in the flat has used the line for anything but broadband.

Assuming we can get the dial tone working, is there a way to find out our phone number using the regular line?

Is the number not mentioned on your broadband billing, or this Orange Second Line bill?

Who do you pay your line rental to?

The Orange 2nd line does not actually use the voice line; it is VOIP.

In reply to a post by teapothead:

Assuming we can get the dial tone working, is there a way to find out our phone number using the regular line?

Yes, dial 1470 17070 and it will tell you "This circuit is defined as ...".

In reply to a post by XRaySpeX:

Who do you pay your line rental to?

We pay it to Orange, hence my confusion. I didn't realise we were supposed to get Second Line and POTS, I thought that Second Line was a replacement for POTS and that it was normal for us to not have a dial tone.

Yes, dial 1470 17070 and it will tell you "This circuit is defined as ...".

Thanks