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Standard User shrimper1
(regular) Sat 20-Aug-11 21:41:44
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Orange - credit where credits due


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I recently emailed a summary of fluctuating broadband speeds, monitored for a 3 month period, to Orange Customer Service - some of the peaks & troughs were @ 80% variance. I also mentioned we were experiencing more "line-drop outs" than ever, and that we had an old router. Without hesitation, they emailed back within 24 hours, and advised that I would receive a new router within 48 hours. After months of ineffective diatribe from Orange Customer service, it appears they are turning over a new leaf. Or is this the influence of their merger with BT?
Standard User BatBoy
(legend) Sat 20-Aug-11 21:47:28
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Re: Orange - credit where credits due


[re: shrimper1] [link to this post]
 
In reply to a post by shrimper1:
Or is this the influence of their merger with BT?
You appear to be suggesting France Telecom has merged with BT.



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Standard User phionexex
(newbie) Sat 20-Aug-11 22:25:00
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Re: Orange - credit where credits due


[re: BatBoy] [link to this post]
 
bt have there net work after they could not afford to run it so BT run orange network

Edited by phionexex (Sat 20-Aug-11 22:27:03)


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Standard User XRaySpeX
(knowledge is power) Sat 20-Aug-11 22:28:44
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Re: Orange - credit where credits due


[re: BatBoy] [link to this post]
 
In effect, they have!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User BatBoy
(legend) Sat 20-Aug-11 22:32:50
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Re: Orange - credit where credits due


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In effect, they have!
Actually, they merged with t-mobile - Deutsche Telekom wink



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Standard User E7er
(knowledge is power) Sun 21-Aug-11 09:39:23
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Re: Orange - credit where credits due


[re: shrimper1] [link to this post]
 
In reply to a post by shrimper1:
Or is this the influence of their merger with BT?
Hi shrimper1, Orange have not merged with BT, Orange have changed direction of their broadband operations. Orange have closed down their broadband LLU network and moved their broadband customers on to BT 21CN WBC 24Meg and 8Meg Max network and 61 Orange staff will also reportedly transfer over to BT.

Read more: http://www.thisismoney.co.uk/money/article-1266487/O...

http://www.newstatesman.com/technology/2010/04/-oran...

http://www.pcpro.co.uk/news/broadband/357307/orange-...

Orange WBC 20 Meg. Sync 11864 kbps Downstream, 1189 kbps Upstream.
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router

Edited by E7er (Sun 21-Aug-11 09:57:56)

Standard User Spacemanc
(regular) Tue 23-Aug-11 00:28:21
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Re: Orange - credit where credits due


[re: shrimper1] [link to this post]
 
In reply to a post by shrimper1:
Or is this the influence of their merger with BT?


Because BT is a model of fantastic customer service? I'd rather use Morse code than ever experience BT's customer service again.
Standard User shrimper1
(regular) Wed 24-Aug-11 14:37:31
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Re: Orange - credit where credits due


[re: shrimper1] [link to this post]
 
In reply to a post by shrimper1:
I recently emailed a summary of fluctuating broadband speeds, monitored for a 3 month period, to Orange Customer Service - some of the peaks & troughs were @ 80% variance. I also mentioned we were experiencing more "line-drop outs" than ever, and that we had an old router. Without hesitation, they emailed back within 24 hours, and advised that I would receive a new router within 48 hours. After months of ineffective diatribe from Orange Customer service, it appears they are turning over a new leaf. Or is this the influence of their involvement with BT?


As promised, a brand new NETGEAR router arrived from Orange a couple of days ago to replace our old SIEMENS Gigaset. Just got round to making the dreaded swop over, but to my amazement it took just minutes, as It was a case of just plug in and play - well for our main computer anyway wink My son's wireless connection may involve the security stuff, but we'll cross that bridge when he gets in from work.

Now to speed issues, which lead to this router change; following are two results just taken on new router, compared to most recent on old router:-
Date Day Downstream Upstream IP Address Connection
24/08/11 14:12 Wed 5137 Kbps 937 Kbps xxxxxxxxx my home DSL
24/08/11 14:02 Wed 5198 Kbps 947 Kbps xxxxxxxxx my home DSL
24/08/11 12:21 Wed 5222 Kbps 388 Kbps xxxxxxxxx my home DSL
24/08/11 03:03 Wed 5223 Kbps 388 Kbps xxxxxxxxx my home DSL

Not much change to previous Download, but three times Upload !
Will continue to monitor for the next few days.
Standard User ironnapper
(committed) Sun 11-Sep-11 00:52:49
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Re: Orange - credit where credits due


[re: shrimper1] [link to this post]
 
In reply to a post by shrimper1:
I recently emailed a summary of fluctuating broadband speeds, monitored for a 3 month period, to Orange Customer Service - some of the peaks & troughs were @ 80% variance. I also mentioned we were experiencing more "line-drop outs" than ever, and that we had an old router. Without hesitation, they emailed back within 24 hours, and advised that I would receive a new router within 48 hours. After months of ineffective diatribe from Orange Customer service, it appears they are turning over a new leaf. Or is this the influence of their merger with BT?


We have had probably the worst performance ever in the history of having ADSL from various providers in different locations.

I can give the no credit whatsoever, they don't need to send me a new router, I just plug in a brand new one and it's still garbage, last two days have been murder.

Some of the speed tests were the lowest I have ever seen, made 56k look like the future!
Standard User E7er
(knowledge is power) Sun 11-Sep-11 10:44:50
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Re: Orange - credit where credits due


[re: ironnapper] [link to this post]
 
In reply to a post by ironnapper:
We have had probably the worst performance ever in the history of having ADSL from various providers in different locations.

I can give the no credit whatsoever, they don't need to send me a new router, I just plug in a brand new one and it's still garbage, last two days have been murder.

Some of the speed tests were the lowest I have ever seen, made 56k look like the future!
Hi ironapper, what is your exchange? You must be on Orange 8Meg IPStream and have a hell-of-a-long-line, to be only getting dialup speeds.

Orange WBC 20 Meg. Sync 11864 kbps Downstream, 1189 kbps Upstream.
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User shrimper1
(regular) Tue 27-Sep-11 19:36:39
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Re: Orange - credit where credits due


[re: shrimper1] [link to this post]
 
In reply to a post by shrimper1:
In reply to a post by shrimper1:
I recently emailed a summary of fluctuating broadband speeds, monitored for a 3 month period, to Orange Customer Service - some of the peaks & troughs were @ 80% variance. I also mentioned we were experiencing more "line-drop outs" than ever, and that we had an old router. Without hesitation, they emailed back within 24 hours, and advised that I would receive a new router within 48 hours. After months of ineffective diatribe from Orange Customer service, it appears they are turning over a new leaf. Or is this the influence of their involvement with BT?


Update today ......... following test was taken around 7pm this evening. The download speed was low 'cos approachimg peak time.
However the upload speed was 25% higher than recorded for weeks (@ low usage times), and my max upload capability has suddenly increased by 0.3 Meg.
Hope the progress continues!



Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
5033 Kbps

0 Kbps 21000 Kbps
Max Achievable Speed

Download speedachieved during the test was - 5033 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :15400 Kbps(DOWN-STREAM), 1112 Kbps(UP-STREAM)
IP Profile for your line is - 13000 Kbps

2. Upstream Test: -provides background information.

Upload Speed
882 Kbps

0 Kbps 1112 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 882 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1112 Kbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
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