New Router appears to be another false dawn

After having extensive email and phone dialogue with Orange ............ they agreed to send us a new router last week. We now have a NETGEAR N150 Wireless ADSL2 + Modem Router DGN 10005P. This replaced a SIEMENS Gigaset 572.
Initially with the new router I was getting 10 Meg Download & 2 Meg Upload. My current router stats are:
ADSL Link Connection Speed - Downstream 12984 Kbps Upstream 1110 Kbps
Line Attenuation 22.4 dB 0.0 dB
Noise Margin 10.6 dB 5.5 dB
The best download speed recorded today/tonight = 2 Meg
Upload = 1 Meg
This smacks of a Tel Exchange or Orange problem, as the new router was performing well up to Thursday, then today/tonight the rot set in!
Also we had BT engineers here two weeks ago, as our phone went dead, but our broadband still worked. The BT Engineer found a fault up the road from us, fixed it, then everything was back to normal.
If anyone has any advice or theories plse post to this thread.
Obviously I will be on to Orange Customer service Saturday morning, to see what they've got to say!
BTW, my Rayleigh Exchange "SamKnows" shows:
ADSL status: Enabled as of 30/09/2000
ADSL Max status: Enabled as of 31/03/2006
SDSL status: Enabled as of 21/08/2005
21CN WBC status: Enabled

Also checked BT Planned Engineering Work website, and nothing shown for Rayleigh.

Can you try the BT speedtester at http://speedtester.bt.com and see what it gives you?

It could be as simple as a low IP profile (if they've moved you over to a BT-based service).

Matt

Thanks for your interest .................

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
1139 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed

Download speed achieved during the test was - 1139 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :14676 Kbps(DOWN-STREAM), 1104 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
. Upstream Test: -provides background information.
Upload Speed
899 Kbps

0 Kbps 1104 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 899 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1104 Kbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
----------------------------------------------------------------------------
For your further info - below are the results from a test dated17/08/2011, prior to install of new router:
Test1 comprises of two tests

1. Best Effort Test: -provides background information.
Download Speed
7461 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speed achieved during the test was - 7461 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :9056 Kbps(DOWN-STREAM), 528 Kbps(UP-STREAM)
IP Profile for your line is - 8000 Kbps

2. Upstream Test: -provides background information.
Upload Speed
419 Kbps

0 Kbps 528 Kbps
Max Achievable Speed

There might be a problem with the line somewhere.

Your IP profile is low, which is usually related to the line syncing at a lower rate. This *should* increase over the next few days and I would say that if by Tuesday there is no improvement, contact Orange and ask them to reset your profile.

Monitor it from that point on and if it happens again, there is still an issue somewhere.

Matt

Orange support called back today and confirmed that the lower speeds were due to BT running broadband line tests in conjunction with Orange @ our Rayleigh Exchange, which will finish next Tuesday.

I've just reset the router, and BT speed tester results have doubled

Download Speed
2775 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps

Upload Speed
912 Kbps
Max Achievable Speed: 1104 Kbps

Hope the speeds continue to head North !

The speeds duly peaked on 29/08/2011(11.58pm) :-

Download speed achieved during the test was - 8474 Kbps (21000 Kbps Max Achievable Speed)

Upload speed achieved during the test was - 903 Kbps (1104 Kbps Max Achievable Speed)

Only to fall back to these "joke" current readings of :-
Date Day Downstream Upstream IP Address Connection
30/08/11 10:46am Tue 476 Kbps 79 Kbps x.xx.xx.xx my home DSL

Combined with the weak wi-fi signal to my son's upstairs laptop, this so called upgrade from an Orange SIEMENS router to their latest NETGEAR N150 DGN1000SP, as been nothing but eventful, not to say disappointing

Orange's only saving grace, is that our local RAYLEIGH exchange (which is only 450 metres from my home), may have not completed their BT/Orange work scheduled for the Bank Holiday period (Sat to Monday).
So yet another call to Orange customer service is on today's agenda - and that's like lucky dip, on the quality of the adviser on the other end of the line

In reply to a post by shrimper1:

this so called upgrade from an Orange SIEMENS router to their latest NETGEAR N150 DGN1000SP, as been nothing but eventful, not to say disappointing

Doubt the router has anything to do with your variable speeds. Netgears are mostly excellent routers. Tho' the Siemens is not bad if a little basic.

How about posting your router stats & IP Profile, which you tend to omit?

I contacted customer service again tonight, and they confirm that the Orange/BT work @ our Rayleigh exchange is still ongoing - it's now yet another 48 hours before any speed issues will be addressed. Not very professional ............... perhaps a demand for a price reduction from Orange for this reduction in service might focus their minds - but I doubt it.
One thing is apparent - the SIEMENS router delivered a better signal round our house than the new NETGEAR - my son has despaired of it this week, and found an unprotected neighbour's WIFI to connect to.
Anyway here are my BT Speed tester results :
Download speed achieved during the test was - 672 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Upload speed achieved during the test was - 680 Kbps

Additional Information: Your DSL Connection Rate :11224 Kbps(DOWN-STREAM), 828 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
----------------------------------------------------------------------
Router Stats:
ADSL Link Downstream Upstream
Connection Speed 11224 Kbps 828 Kbps


Line Attenuation 22.1 dB 11.5 dB
Noise Margin 12.0 dB 12.8 dB

In reply to a post by shrimper1:

IP Profile for your line is - 750 Kbps

That's your problem! No point in doing speedtests while this is so low. It's indicative of discons or bad syncs. Need to keep an eye on it to see if it improves to about 88% of Sync over time.

Edited by XRaySpeX (Wed 31-Aug-11 07:08:32)

Another session tonight with Orange Customer Service has got the wifi working with my son's laptop - it involved a factory reset of the Netgear router, and some setup changes to the laptop.
They also reaffirmed that it will be another 48 hours for my line profile to "settle down" .................. I hope it settles up!
If nothing else, tonight proves that it is dependent on which Orange customer service agent you get connected to, as to the level of satisfaction one obtains from the call.

Hi shrimper1,
Are you aware that despite what the Netgear router says that there is indeed a firmware update for the router which seems to sort quite a few problems although not all. The update is available at http://support.netgear.com/app/products/model/a_id/1... this is firmware version 1.1.00.41. I would also suggest you email one of the directors ([email protected] or [email protected]) and explain that you want resolution. I have found this method extremely effective as it cuts out the pile of pants that is Orange customer service, either that or you can take the matter up with the ADR for Orange which is at http://www.cisas.org.uk/ they take up your case and demand that Orange come up with a resolution plan and stick with it.
Hope this helps. Drop me a PM if you want any more info.

Thankyou very much for firmware update link & those "lofty" Orange contacts

I'll download the firmware in the next 24 hours, and will post some feedback on here.

I got the following response to: The update is available at http://support.netgear.com/app/products/model/a_id/1...

"Permission Denied Illegal parameter"
My speeds are so low now, my net surfing is grinding to a halt, see below

Download speed achieved during the test was - 109 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
IP Profile for your line is - 135 Kbps

Note: An Upstream test was not conducted on this line due to a technical issue. If your concern is related to upstream performance then please retry
the performance test again in 1 hours time.

Guess it's time to email a director of Orange, as you suggested.

In reply to a post by shrimper1:

"Permission Denied Illegal parameter"

That's cuz the poster allowed the URL to run into a comma (and you only copied part of URL from the post rather than its quote).

Try this: http://support.netgear.com/app/products/model/a_id/1... [space][comma]. that should work.

Sorry my bad

http://support.netgear.com/app/products/model/a_id/1...


try that

I know! I`ve already corrected it for you.