Orange Simply Broa\dband

Evening

Could someone tell me whether Simply is LLU?

and

If I sign up as a customer and take a PAYG phone , and assuming I keep the phone in credit, Do I have to top up to get the discount and if so how often?

Thanks

Orange no longer does LLU. They now resell BTw White Label BB (not to be confused with BT Retail Total BB). You should be put on 8 Meg IPStream ADSL Max on 20 CN exchanges or 20 Meg WBC ADSL2+ on 21 CN ones.

In reply to a post by blfamily:

If I sign up as a customer and take a PAYG phone , and assuming I keep the phone in credit, Do I have to top up to get the discount and if so how often?

See the Simply Broadband terms, here http://www.orange.co.uk/terms/internet/homeservices/... (open PDF link and also follow link on the PDF and look for the phone fund PAYG terms on the page which opens, which means opening another PDF). Watch carefully when this "phone fund" allowance expires (Clause 3/9) but please check first!!

The Orange Broadband areas are, I believe, BT's 21CN exchanges, so if your exchange is still 20CN it's £10 more. This all raises a general point: read the Orange t&c's carefully so you know the small print! They're masters at it.

In reply to a post by blfamily:

Evening

Could someone tell me whether Simply is LLU?

and

If I sign up as a customer and take a PAYG phone , and assuming I keep the phone in credit, Do I have to top up to get the discount and if so how often?

Thanks

Hi Steve, if you want 20 Meg home broadband only join Orange if your exchange has 21CN WBC.

Orange do not use LLU anymore, it has been replaced with 21CN WBC 20 Meg broadband, which I find gives the same speed.

To get the £5 per month reduction off the home broadband price, you must have Orange 1 month or 12 month mobile phone contract or PAYG with minimum £1 in your phone fund (per month I would think, it is not made very clear).

Simply Broadband Plan

Phone Fund

PAYG - Phone Fund what is it?

Its been replaced by either 21CN or IPStream. Having 21CN at your local exchange is no guarantee that Orange will supply it, my exchange has had 21CN since March this year but when I press Orange for details of when I will be moved from the appalling IPStream I don't get a straight answer which leads me to think that there is a cost reason behind this. A note to Orange, stop messing your customers about, come up with the treats you promised instead of just nasty tricks, provide routers that work properly (not just the garbage that someone sells to you on the cheap) and maybe your customer base will stop shrinking, but then that's too sensible for anyone at Orange to understand. Idiots.

In reply to a post by hairybarsteward:

Having 21CN at your local exchange is no guarantee that Orange will supply it

No, but it is more likely for new customers and those previously on > 8 Meg LLU.

In reply to a post by hairybarsteward:

Its been replaced by either 21CN or IPStream. Having 21CN at your local exchange is no guarantee that Orange will supply it, my exchange has had 21CN since March this year but when I press Orange for details of when I will be moved from the appalling IPStream I don't get a straight answer which leads me to think that there is a cost reason behind this. A note to Orange, stop messing your customers about, come up with the treats you promised instead of just nasty tricks, provide routers that work properly (not just the garbage that someone sells to you on the cheap) and maybe your customer base will stop shrinking, but then that's too sensible for anyone at Orange to understand. Idiots.

Hi, you being on the appalling 8Meg IPStream and you say your exchange has 21CN WBC 20Meg speed, have you tried the upgrade route with Orange.

Maybe Orange do not want customers to upgrade, I clicked on Regrades and it don�t work.
http://help.orange.co.uk/orangeuk/support/personal/a...

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