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Administrator MrSaffron
(staff) Wed 26-Oct-11 21:57:55
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Re: Orange Bband, Tel line rental & calls -no hiding place n


[re: shrimper1] [link to this post]
 
The DSL side of things looks good, and IP Profile is good. So looks to be a wholesale network issue.

Back to ISP to pester the network people, with one caveat the number errors how long since you had restarted the modem? If say under an hour they might be affecting throughput, i.e. retransmits eating into capacity to finally get correct data through.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(knowledge is power) Thu 27-Oct-11 00:00:08
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Re: Orange Bband, Tel line rental & calls -no hiding place n


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
how long since you had restarted the modem?
In reply to a post by shrimper1:
UpTime 87063
24 hours I should imagine.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User XRaySpeX
(knowledge is power) Thu 27-Oct-11 00:05:29
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Re: Orange Bband, Tel line rental & calls -no hiding place n


[re: shrimper1] [link to this post]
 
Orange supplied you the Livebox. They should either tell you how to supply the BT Speedtest username & pwd or not insist that you run those Tap 2 & Tap 3 tests cuz it's impossible with their router.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC


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Standard User shrimper1
(member) Thu 27-Oct-11 03:12:08
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Re: Orange Bband, Tel line rental & calls -no hiding place n


[re: XRaySpeX] [link to this post]
 
Yep! I've even wiped the router's basic sign-on data, etc., .............. so started again from scratch - and the barsteward still would not accept the "[email protected]_domain" as a new username, or with "blank" as a password. I even tried "testing" as a new password ............... result hours invested ............. with sweet **** all as a result frown
However, I got the Livebox up and running again with our Orange email username etc.
Now I know why I did not like "Snakes & Ladders" as a child wink
Standard User shrimper1
(member) Tue 01-Nov-11 22:58:39
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Re: Orange Bband, Tel line rental & calls -no hiding place n


[re: XRaySpeX] [link to this post]
 
I had another crack @ BT's Speed test No3 yesterday. Ended up with "locked up" Thomson Livebox, which after many wasted hours overnight, I gave up on, and replaced it with a NETGEAR which I'd only used for a few weeks, before Orange sent me the Livebox. Strangely it has taken my line up to another level of IP Profile, and actual max recorded download speed.
Orange have also arranged for a BT Engineer to come round this week, to investigate my low speeds @ peak time. As he's coming on a workday morning, all he will witness is a very good actual speed for my decent IP Profile ........... hopefully he will have some metering apparatus that will prove that my connection to the exchange is good, average or below average.
Administrator MrSaffron
(staff) Wed 02-Nov-11 00:16:11
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Re: Orange Bband, Tel line rental & calls -no hiding place n


[re: shrimper1] [link to this post]
 
Stats on connection including errors are available without an engineer attending, so would be shocked if you get somewhere with this visit

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(knowledge is power) Wed 02-Nov-11 01:04:19
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Re: Orange Bband, Tel line rental & calls -no hiding place n


[re: MrSaffron] [link to this post]
 
Since Orange handed its network over to BT, they retain no technical BB knowledge themselves and mistakenly believe that commissioning an OR wiring engineer to look at user's wiring can diagnose connection speed issues, instead of getting a BTw BB engineer to look at it from the exchange.

This happened to me and it was a wasted visit; until it was eventually fixed at the exchange by altering my profile. However my issue was with a lowish sync rather than low throughput during peak times which is the OP's issue.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Administrator MrSaffron
(staff) Wed 02-Nov-11 18:30:40
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Re: Orange Bband, Tel line rental & calls -no hiding place n


[re: XRaySpeX] [link to this post]
 
Not just orange, that is common with many providers, as the number of tech staff who understand the market and technology are very few...am available for the appropriate six figure sum

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User shrimper1
(member) Thu 03-Nov-11 13:04:25
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Re: Orange Bband, Tel line rental & calls -no hiding place n


[re: shrimper1] [link to this post]
 
In reply to a post by shrimper1:
I had another crack @ BT's Speed test No3 yesterday. Ended up with "locked up" Thomson Livebox, which after many wasted hours overnight, I gave up on, and replaced it with a NETGEAR which I'd only used for a few weeks, before Orange sent me the Livebox. Strangely it has taken my line up to another level of IP Profile, and actual max recorded download speed.
Orange have also arranged for a BT Engineer to come round this week, to investigate my low speeds @ peak time. As he's coming on a workday morning, all he will witness is a very good actual speed for my decent IP Profile ........... hopefully he will have some metering apparatus that will prove that my connection to the exchange is good, average or below average.


BT Open Reach engineer turned up on time this a.m. Did some tests, then replaced a reasonable length of wire, that links the overhead cable from the pole across the main road to my 2nd storey gutter board, down to my main phone socket. Apparently I had INTERNAL wire OUTSIDE, so replaced with 5 metres of heavy duty external wire. Now, download speed has tweaked up by about 1 Meg, to 16.3 Meg, but the true test will be what speeds I'll register this evening, during peak usage time. I'll post these later, along with Router stats.
If this fix proves not to work during peak time, then the engineer confirmed that my line connection @ the Exchange would be transferred to another section of apparatus, which translates as ...... some other poor local individual will cop my dodgy connection wink All this will happen via a call by me to UK Orange customer service.
Standard User shrimper1
(member) Thu 03-Nov-11 23:13:06
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Re: Orange Bband, Tel line rental & calls -no hiding place n


[re: shrimper1] [link to this post]
 
Tonight has been dreadful, everyone using the net to watch Spurs, Fulham, Stoke City or Birmingham in Europe ???

My last BT speedtest @ 22.30pm:-


Test1 comprises of two tests

1. Best Effort Test: -provides background information.
Download Speed
1076 Kbps

0 Kbps 21000 Kbps
Max Achievable Speed

Download speed achieved during the test was - 1076 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :18860 Kbps(DOWN-STREAM), 1108 Kbps(UP-STREAM)
IP Profile for your line is - 16639 Kbps

2. Upstream Test: -provides background information.
Upload Speed
918 Kbps

0 Kbps 1108 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 918 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1108 Kbps

My NETGEAR router stats:-

System Up Time 55:11:55
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 11040 12138 0 2612 9066 00:19:40
LAN 10M/100M 1660990 1097820 0 10176 1170 55:11:36
WLAN 11M/54M/150M 230618 167538 0 1206 135 55:11:40

ADSL Link Downstream Upstream
Connection Speed 18860 Kbps 1110 Kbps
Line Attenuation 21.9 dB 11.2 dB
Noise Margin 2.6 dB 6.3 dB

Note: If system up time represents 55 hours 11 minutes & 55 seconds, then something wrong, as my connection was literally cut off this morning around 9.30 a.m., when the BT Open Reach engineer cut out a bad section of cable to my master socket, and replaced it with a new piece of external wire.
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