Low Download Speed, But Weird???

I have posted the key stats from my router (Netgear DGN1000) below:

Downstream / Upstream
Connection Speed 7032 Kbps / 1091 Kbps
Line Attenuation 46.9 dB / 27.4 dB
Noise Margin 2.8 dB / 5.3 dB
Operating Sys XP

I live about 1m away from the Gipsy Hill exchange and should be getting actual download speeds of c4.5mbps, based on previous history here (using O2 as ISP) and this was also confirmed by Orange when I signed over a few weeks ago. Although the router appears to be ok from what I can tell, I am only getting actual download speeds (verified through this site) of c1.3mbps. Upload is fine at c0.9mbps.

I'm completely baffled about whats happening, worried even that it may be some kind of configuration issue. Can anybody help?


Thanks

Edited by deleted (Mon 21-Nov-11 23:28:28)

What is the IP Profile as given at www.speedtester.bt.com

IP Profile is 6203Kbps


I have just retested the speed and now just crept over 3Mbps @ 23:45. My earlier tests at 1.3 Mbps were run between 20:00 and 22:00

Just retested again @ 00:35 and getting an unheard of 5.7Mbps

Thanks

Edited by deleted (Tue 22-Nov-11 00:37:14)

In reply to a post by salop11:

this was also confirmed by Orange when I signed over a few weeks ago.

Speed estimates quoted by Orange, and most ISPs, are of connection/sync speeds, not throughput.

You are getting good sync speed; your problem is with congestion/contention.

Congestion on the ISP side of things is most likely cause then

can you post the stats including 'error' counts

Port / Status / TxPkts / RxPkts / Collisions / Tx B/s / Rx B/s / Up Time
WAN PPPoA / 32718 / 27767 / 0 / 8839 / 4541 / 01:03:08
LAN 10M/100M / 144804 / 126306 / 0 / 1514 / 760 / 25:18:17
WLAN 11M/54M/150M / 3962 / 0 / 0 / 8 / 0 / 25:18:21


As requested these are the remaining stats.

Edited by deleted (Tue 22-Nov-11 22:52:00)

Thanks, that does make sense.

I have e-mailed their technical support (not holding out too much hope) asking them what they intend to do about a problem that is clearly of their making ( I was getting a steady 4.5mbps with 02 with little more than 10% degredation at peak times).

I'm assuming that ultimately I can cancel my contract if they cannot provide a service as specified / my line is capable of?

You'll have fun proving that it falls foul of the contract

In reply to a post by MrSaffron:

You'll have fun proving that it falls foul of the contract

You're probably right