Slow orange (again)

Hi guys,

I've seen a lot of this on the forums but thought I'd ask for some advice...

My broadband is half the speed it was last year from 6M to 2.8M (but upload speed from 0.5M to 0.9M) , connection drops once a week and they've disconnected my 2nd line.
Orange tech is a nightmare, its taken more than 2 months of saying the same thing over and over to get nowhere!

So far:
- 3 new routers (both livebox and net gear)
- New filters and cables
- Only now does Orange recongises its a line fault!
- Tech 2 / 3 has not resolved the problem and of course doesn't call back when arranged (i.e. a waste of time)
- Tried to escalate the problem with Customer Service Manager but not availalbe / no call back
- No change

Here are my stats, is it reasoable to get a higher speed and what do you recommend to sort this out once and for all?

Thanks for your help

Connection mode : ADSL2
Type : Fast
Noise margin (dB) : 8.9
Attenuation (dB) : 27.0 (this seems to have crept up)
Attainable download rate (kbps) : 3403
Upload (kbps) 1080

Exchange: http://www.samknows.com/broadband/exchange/CLKLG
about 500m as the crow flies

oops, correction:

Connection mode : ADSL2
Type : Fast
Noise margin (dB) : 8.9 (this seems to have crept up)
Attenuation (dB) : 27.0
Attainable download rate (kbps) : 3403
Upload (kbps) 1080

In reply to a post by crg:

Connection mode : ADSL2

You sure there is no "+" after this?

Can you post both Up & Down stats?

Thanks for replying

Livebox only gives the following info: (unless you can advise).

ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2
Type : Fast
Noise margin (dB) : 9.2
Attenuation (dB) : 27.5
Attainable download rate (kbps) : 3543
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 3543 1075

Just connected the netgear and it gives this:

Connection: Auto, (ADLS2+ gives similar results)

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 25 15 0 50 46 00:00:30
LAN 10M/100M 562 612 0 1193 344 00:03:27
WLAN 11M/54M/150M 145 15 0 104 9 00:03:32

ADSL Link Downstream Upstream
Connection Speed 4024 Kbps 1147 Kbps
Line Attenuation 27.6 dB 11.7 dB
Noise Margin 9.0 dB 5.7 dB

Edited by deleted (Sun 26-Feb-12 11:03:58)

You should be getting 17 Meg on ADSL2+ and even 12 Meg on ADSL2 @ 6dB NM.

However you are on 9dB NM, so you would get about a Meg less.

Did you take these readings from the test socket behind the faceplate of the master? If not, do so.

Have you removed ring wire? Swapped filters? How many extensions?

HI XRaySpeX,

Thanks for getting back to me.

There's no test socket as the master is an MK modular telephone master (BT connected the incoming line to this for me)

The filter's new and I'm only running the router and telephone from the same filter / socket

I've got 4 extensions though and the ring wire looks like its connected, I'll do some surgery and remove the extensions and ring wire and get back with test results tonight if I can.

Thanks

In reply to a post by crg:

HI XRaySpeX,

Thanks for getting back to me.

There's no test socket as the master is an MK modular telephone master (BT connected the incoming line to this for me)

The filter's new and I'm only running the router and telephone from the same filter / socket

I've got 4 extensions though and the ring wire looks like its connected, I'll do some surgery and remove the extensions and ring wire and get back with test results tonight if I can.

Thanks

Hi. Can you get hold of a master socket (modular type) NTE-5 or similar? Disconnect your master socket, reconnect A+B wires to the NTE-5 screws/IDC connectors (it should be the blue pair; two wires - blue with white rings, white with blue rings) and then connect microfilter to test socket on that, and test again.

BACK OF NTE-5:

http://www.telephonesuk.co.uk/images/large/NTE5_BT_r...

Regards.

Edited by glossywhite (Sun 26-Feb-12 22:10:06)

Against BT Regs; master sockets are their property.

But OP can probably get BT to fit a modern NTE5 for free to regularise it, if he asks nicely.

Hi Guys,

Removed the extension and pluged into the (MK) master socket and got the following:

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 16160 24190 0 8607 39240 00:13:25
LAN 10M/100M 24365 16539 0 38138 8365 00:14:02
WLAN 11M/54M/150M 125 0 0 21 0 00:14:06

ADSL Link Downstream Upstream
Connection Speed 6776 Kbps 1155 Kbps
Line Attenuation 27.1 dB 11.5 dB
Noise Margin 9.1 dB 5.9 dB

Definite speed increase! Though given what you've said I'm thinking is this all I can get?
But what gets me after doing all this work, the speed is the same as what I was getting 4 months ago without any changes to my wiring!

Didn't think there was an issue with the MK socket as it was BT that connected the incoming wires into it... Is it a simple case of speaking to Orange (my line rental is with them) to get an NTE5 socket installed or will that cause more problems?

Just did a BT speedtest, its enhanced check is still reporting my line is performing poorly...

1. Assured Rate Test: -provides background information.

Download Speed
5.96 Mbps

0 Kbps 0 Kbps
Max Achievable Speed

Download speed achieved during the test was - 5.96 Mbps
For your connection, the acceptable range of speeds is 0 Kbps-0 Kbps .
Additional Information:
Assured Rate IP profile on your line is - 0 Kbps

2. Video Service Quality Test: -provides background information.

Video Service Quality Test Failed

Your service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance.

Thanks

Edited by deleted (Sun 26-Feb-12 23:07:33)

How did you remove extensions? Where were they connected to? Did you remove ring wire?

What was it we said that makes you think this all you can get?

In reply to a post by crg:

Is it a simple case of speaking to Orange (my line rental is with them) to get an NTE5 socket installed or will that cause more problems?

You have to ask Orange as your line rental is with them and they have to place an order on BT Openreach, but I'm not sure they are as amenable as BT on this. That's an advantage of having line rental with BT Retail.

Your BT speedtest looks peculiar. Did you run the the ADSL & FTTC Diagnostic, not the beta? (it's failing for me at the mo')