Slower broadband on Orange than on BT

I've recently switched from BT to Orange. On BT I got a sync speed between 4800-5400Kbps on ADSL2+. When I first switched to Orange, this was also the case, but after just one week of being with them, my sync speed started dropping. I've tried to phone customer services, but they are just useless, and I have no idea how to escalate it to someone who won't keep asking 'are you connected wirelessly', or saying 'that is the maximum speed you can get'.

For reference, I can now only connect at 1800Kbps on ADSL2 or 2+. If I force to connect on plain old ADSL, I can get 2272Kbps.

I've tried many different routers (well modems) to try and fix this, and the one I am currently using is the same one I used with BT.

Line stats:
Line attenuation: 47db (this is normally 51db)
Noise margin: 8.2db

If anyone has any ideas what I can do to get back up to what I was on before, I'd love them forever!

Hello craigbeat2,

Once you�ve plugged in your new router, it may take up to ten days for your line to reach its optimum speed. Have you had Orange Broadband for more than 10 days ?

Can you PM your details please and I will have it escalated. Also if you could supply me with a contact number, you will be called back.

Best Regards

Gavin

Thanks, I'll PM the details. I have been with Orange over a month now, and the only way the line speed seems to go is down. Perhaps I messed it up when I changed the router over when the speed first dropped, but I really don't know. I read online somewhere that you can reset the 'training' on it or something.

I have sent a PM with my details on it. Thanks for your help.

You were getting correct speed on BT for ADSL2+ @ 51 dB attn.

Now you are getting about 1/2 speeds for ADSL or ADSL2 @ 47 db attn.

Do you remember what your NM was when you were with BT? It looks like Orange is running you with a higher NM with consequent loss of speed.

What routers were/are you using?

Please post full stats Down/Up, Speeds. attns., NMs, ADSL Mode if poss; not selective.

EDIT: Can you get stats from test socket?

Edited by XRaySpeX (Fri 09-Mar-12 13:44:05)

Hi XRaySpeX,

Unfortunately I have no idea what my NM was with BT, but I do know I was connecting with G.992.5. My exchange is also 21CN enabled.

I am currently connected on G.DMT as it is giving me the fastest connection:


/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: FAST, Upstream rate = 928 Kbps, Downstream rate = 2368 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 5.1 7.0
Attn(dB): 47.0 28.5
Pwr(dBm): 17.0 12.5
Max(Kbps): 2400 1056
Rate (Kbps): 2368 928
G.dmt framing
K: 75(0) 30
R: 0 0
S: 1 1
D: 1 1
ADSL2 framing
MSGc: 59 14
B: 57 118
M: 1 1
T: 1 1
R: 0 0
S: 0.9872 4.0000
L: 470 238
D: 1 1
Counters
SF: 47848 47847
SFErr(CRCErr): 116 0
RS: 0 0
RSCorr: 0 0
RSUnCorr: 0 0

HEC: 32 0
OCD: 0 0
LCD: 0 0
Total Cells: 4543004 0
Data Cells: 42626 0
Drop Cells: 0
Bit Errors: 0 0

ES: 106337 4722
SES: 38930 3281890
UAS: 287 4538
AS(Uptime): 813

INP: 0.00 0.00
PER: 16.04 20.00
delay: 0.24 1.00
OR: 32.41 8.00

Bitswap: 0 0
Total uptime: 1293673

Total time = 1 days 23 hours 28 min 12 sec
SF = 78531286
CRC = 2498285
LOS = 5
LOF = 45
ES = 106337
Latest 1 day time = 23 hours 28 min 12 sec
SF = 4966743
CRC = 19459
LOS = 1
LOF = 9
ES = 13481
Latest 15 minutes time = 13 min 12 sec
SF = 46610
CRC = 114
LOS = 0
LOF = 0
ES = 97
Previous 15 minutes time = 15 min 0 sec
SF = 52214
CRC = 419
LOS = 1
LOF = 9
ES = 4
Previous 1 day time = 24 hours 0 sec
SF = 5082319
CRC = 517
LOS = 0
LOF = 0
ES = 476
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52923
CRC = 1
LOS = 0
LOF = 0
ES = 1
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52923
CRC = 3
LOS = 0
LOF = 0
ES = 3
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52982
CRC = 1
LOS = 0
LOF = 0
ES = 1
Showtime Drop Reason: 1
Last Retrain Reason: 1


Would it help (for diagnostics) for me to switch back to ADSL2+?

I'm currently using a Netgear DG834N with a custom firmware from DGTeam (1018) which is the same one I used with BT.

Thanks again for your help.

In reply to a post by craigbeat2:

Would it help (for diagnostics) for me to switch back to ADSL2+?

Yes, just to get full stats (up to Rate (Kbps): would do me) just for diagnostics. But I would have thought you get best speed on ADSL2; so that as well.

Thanks. Believe it or not, a friendly chap from Orange has just phoned me and asked me to set it back to ADSL2+ and leave it for a few days. He has reset something on my line. For reference, here is the output of my current settings:

/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 720 Kbps, Downstream rate = 2031 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.5 7.2
Attn(dB): 51.0 26.7
Pwr(dBm): 16.5 12.1
Max(Kbps): 2784 15556
Rate (Kbps): 2031 720
G.dmt framing
K: 64(0) 91
R: 0 0
S: 1 1
D: 1 1
ADSL2 framing
MSGc: 59 14
B: 63 90
M: 1 1
T: 1 1
R: 0 0
S: 0.9922 4.0000
L: 516 182
D: 1 1
Counters
SF: 24384 19657
SFErr(CRCErr): 2 626433
RS: 0 0
RSCorr: 0 24215134
RSUnCorr: 0 0

HEC: 1 273316
OCD: 0 0
LCD: 0 0
Total Cells: 1883848 2954462221
Data Cells: 46254 421842610
Drop Cells: 0
Bit Errors: 0 26200985

ES: 107041 4930
SES: 38931 3281890
UAS: 386 4744
AS(Uptime): 394

INP: 0.00 0.00
PER: 16.12 20.00
delay: 0.24 1.00
OR: 32.25 8.00

Bitswap: 2 14
Total uptime: 1297784

Total time = 1 days 39 min 45 sec
SF = 78774264
CRC = 2499606
LOS = 6
LOF = 54
ES = 107041
Latest 1 day time = 39 min 45 sec
SF = 130760
CRC = 1037
LOS = 1
LOF = 9
ES = 457
Latest 15 minutes time = 9 min 45 sec
SF = 25563
CRC = 3
LOS = 0
LOF = 0
ES = 3
Previous 15 minutes time = 15 min 0 sec
SF = 52274
CRC = 875
LOS = 1
LOF = 9
ES = 315
Previous 1 day time = 24 hours 0 sec
SF = 5078961
CRC = 19743
LOS = 1
LOF = 9
ES = 13728
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52923
CRC = 159
LOS = 0
LOF = 0
ES = 139
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52923
CRC = 185
LOS = 0
LOF = 0
ES = 160
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52923
CRC = 90
LOS = 0
LOF = 0
ES = 78
Showtime Drop Reason: 8000
Last Retrain Reason: 8000

Ummm! Doesn't look very promising.

You'd been better off rebooting router to clear historic error counts.

Oh, whoops. Will that affect anything going forward? I've been advised not to reset anything or change any settings now for a few days.

No, just make it easier to see what's going on.