Hello. As of about a week, my connection has been heavily crippled. Please excuse me if this is in the wrong place, perhaps you might advise me where to go
At first, it was just offline completely until around 1 or 2am at night. If it went down after that, usually a router restart or two allowed it to come back up. The connection at this point was unbearable. Webpages either loaded incredibly slowly, or just knocked the connection offline. I couldn't access my router through 192.168.1.1 during this time, just wouldn't allow me in. (though I haven't had to do that for a very long time and chances were I just changed the password from the default and couldn't remember it, maybe)
I factory reset the router and things improved, a little. Connection was up in the day time, though it will go down every 5-10 minutes. Webpages are unbearably slow to load, if at all. Some websites just knock it offline.
In short, my connection isn't usable for anything. Goes offline every 5-10 mins and even then, sometimes it doesn't come back without a router reset.
Here's a speedtest I did, same results a few times. http://www.speedtest.net/result/1886043906.png
So here's what I've tried.
Called Orange to report a line fault, and they told me everything looked alright from my end. They asked me to pick the phone up and see if there was noise or a crackle on the line, and there was.
I called my phone provider which is also Orange, and they told me everything was alright on their end as well. The man asked me to plug my phone line directly into the socket rather than through the filter, and that made no difference.
I've tried a wired connection, a wireless connection, two different routers, two different microfilters. Nothing changed. My phone, tablet, and other computers in the house have the same problem.
At this point basically Orange have said it's not their problem, and we need to get an engineer over to fix it, which will cost £105. Anything an engineer can do I'm sure we can figure out, right?! The customer support guy just said it might be the phone socket in the wall that has broken. He suggested using a different phone handset and see if the noise disappeared, but that wouldn't explain why the internet dies too, would it.
I'm going crazy trying to fix this. Please help? Or at least point me in the direction?