Contacting Orange Abuse Department

I don't know if Orange are unique in this respect or not, but getting in touch with the Abuse section is causing me to tear my remaining hair out. Three times I've e-mailed asking for my account to be unlocked* and no reply other than an automated response; customer account and technical support can't (or won't) put me in touch.

As a side note, I've been told the account has been locked due to, variously: an error; abuse; distributing spam; and excessive downloading. Each time I get told something different but I never get told any details. When I queried the excessive downloading I was told "between 100 and 160Gb per month". I'd have to be running downloads 24/7 to clock up that figure.

When you say unlocked, do you mean it does not work at all currently?

I took it that it has been suspended for some sort of alleged breach.

Have you considered moving to a quality ISP ?

Try emailing their CEO Olaf Swantee at [email protected], this should at least get you some contact from the executive office who should be able to help (in theory).
I have had to do this 3 times due to call centre incompetence. The only fly in the ointment was the inability of Orange to get me a successful resolution due to BT refusing to deal with the matter any further because they could not answer my question on why I was getting a lower speed with Orange than I did when I was with Sky (BT ran the service for Sky as well).

Hello Glengavel,

Can you me your details and I will get this looked at for you. Please include your telephone number for your broadband line and alternative contact and I will get someone to call you back.

Regards

Gavin

Hi Glengavel

Did you manage to get incontact with [email protected] regarding your issue. I have a simular problem to yours but only have an email contact. But this problem keeps coming around every 6 months.


Thanks

Steve