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Standard User EvoluZion3
(newbie) Sat 19-May-12 17:05:42
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Orange line drops intermittently


[link to this post]
 
Hi all, I'm new here and nearly at my wit's end with my Orange broadband and would like some advice before I decide to change provider.

I have been with Orange b/b all the way since Freeserve. 99% of the time I have no problems whatsoever, no drops, almost 8mb connection, and it only takes a moment to get a connection (I switch my router off when I'm not at home), to the point where I'd almost recommend Orange to other people. No problems at all so far...

...but every few weeks or so, for no apparent reason I'll get little or no broadband at all over the space of 2 or 3 days. I'll have touched or changed nothing, I run one filter from a single master socket which feeds one BT landline phone and my Belkin router.

I have a pile of 6 filters that Orange support have kindly sent me over the months (none of which make any difference), whenever I have the problem I swap back to my Wanadoo Livebox (to keep tech support happy), which has the same problem, but after a couple of days with no or little b/band, the problem will miraculously fix itself, and I will go on to enjoy another 6 weeks or so, before the whole drama starts over again, for no apparent reason. This cycle of misery has happened at least 5 or 6 times over the last 16 months.

However in the middle of a 'down period', sometimes, if I'm lucky, if I pick up the landline telephone and dial out (e.g. to my own mobile) and let it ring a couple of times before hanging up, I get my broadband back!, although sometimes only for a few hours or so, and at a reduced speed.

When in a down period, my Belkin Security Log will tell me 'PPP down, LCP Timeout'. The landline will still work, albeit there is a little (but not a great amount) of noise on the line. The master socket is pretty old (it has a T.... symbol on it) but the wiring looks in reasonable shape (I've unscrewed all the box to take a look but not unscrewed the wires from their sockets).

As expected, Orange tech support are as useful as a paper fireguard and even when I explain that I sometimes get my broadband back after dialling out on the landline, they've not found that helpful in identifying the problem, even though I was sure it'd lead to a solution straight away. Frustratingly when they do a line check, usually the broadband will come back for a while (similar to me ringing out from the landline).

I'm in the middle of a down period at the moment (and have just got my connection back by using the old phone a friend solution) and am currently on my Wanadoo livebox (I prefer the Belkin because it's smaller, has four wired ports instead of the Livebox's two, and doesn't look like the packed lunch box I used to take to school), so here are my stats:



ADSL firmware version : A2pB015c3_readsl.d15b-1
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 6.6
Attenuation (dB) : 55.5
Attainable download rate (kbps) : 7260
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 7136 48


^ the downstream rate confuses me as I've literally run a SpeedTest and got less than 1mb - normally when I'm not in the middle of a dropout period I get nearly 8mb.

Can anyone shed some light on this miserable shadow of an Orange customer?
Standard User zippothegreat
(newbie) Sun 20-May-12 17:08:43
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Paper Fire guard! Love it... Lets hope some Orange brass get to see some of these Orange BB thread "ongoing" UNSOLVED issues, from some core PAYING customers!

1) Do you have or have you ever had the "2nd Line" in any format over the years?
2) Is this happening "mostly" at the weekends, over the 16 month period?

Got a "similar" issue going on for one of my IM clients, as can be seen above smile

Time for a "class act" over in France to get all these issues sorted at once maybe!
Standard User Deadbeat
(knowledge is power) Sun 20-May-12 19:01:03
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
In reply to a post by EvoluZion3:
....... The landline will still work, albeit there is a little (but not a great amount) of noise on the line....

You appear to have an HR fault on your line. The way to get this dealt with is to run a quiet line test when the audible noise is present (17070 option 2) with everything but a corded phone disconnected. The phone should be directly connected to the hidden test socket of the NTE5 (If available).
If any noise is heard during the test, report it as a voice fault and do not mention broadband.

Edited by Deadbeat (Sun 20-May-12 19:02:44)


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Standard User EvoluZion3
(newbie) Sun 20-May-12 22:40:03
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Re: Orange line drops intermittently


[re: zippothegreat] [link to this post]
 
1) Never had a second line into the house.
2) Funny you should say that - it tends to be Fri pm / Sat am that the problem starts, and I usually get normal service back by Mon pm / Tue pm.
Standard User EvoluZion3
(newbie) Sun 20-May-12 22:43:05
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Thanks - I'll give that a try later.
Standard User zippothegreat
(newbie) Mon 21-May-12 12:14:43
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Good luck smile
Standard User EvoluZion3
(newbie) Sat 16-Jun-12 09:31:20
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Re: Orange line drops intermittently


[re: zippothegreat] [link to this post]
 
Hi all, I thought I'd give a quick update. I still have occasional days where the connection drops for a few hours and then comes back by itself. I decided to try the 17070 number and noticed occasional slight crackling on the line, sometimes I can hear a faint modem-like noise which can only lead me to assume that the separation between the voice and the broadband isn't working properly. I swapped out with a different filter and experienced the same problem. I found that even if I gently prodded the telephone wire near where it goes into the filter then I get a lot of crackling over the quiet-line test. If I prod it enough so that the line goes quiet, voila I get the broadband back, but sometimes it'll drop out again. I can't see any visual problem with the wiring (if I gently prod the wiring in the guts of the BT socket there is no change to the quality of the line, leading me to think that the wiring in the socket is ok but then bizarrely there seems to be something wrong with the wiring to the telephone [but why would that cause a broadband problem?] unless both filters have the same problem...) I will see how it goes and the next time it drops I'll use a third filter. (I think I've got six so plenty to try)!

EDIT: I posted the above right after it dropped out and I 'fixed' it. It literally just dropped out again now, and by ringing 17070, listening to the line, and tweaking the wiring for the landline phone until I couldn't hear crackling or 'modem', the B/B came back again! I tried tweaking the broadband wire near the filter but no crackling, only with the telephone wire!?

Edited by EvoluZion3 (Sat 16-Jun-12 09:46:22)

Standard User Ascension
(newbie) Fri 29-Jun-12 10:51:52
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Hi.

Any faulty equipment including telephones connected as part of your broadband set up can certainly cause an issue such as the one you are experiencing. I suggest removing your handset from the telephone socket for 24 hours and see if your connection remains stable during this time.

From there, look into replacing your Handset as it is likely at fault. Try a second handset and see if the noise still persists on your line. If it does then please read on,

Other things that can cause issues such as this are SKY TV boxes, Redcare Alarm Systems, Fax Machines or anything of this nature.

If you have nothing like the above connected, ensure that you are trying to test socket on your NTE5 with nothing but a filter & a telephone connected, no extensions of any kind.

A question I have for you is, do you hear any noise on your line when your broadband equipment is disconnected?

If so there may be a problem with your PSTN line, if Orange are your landline provider call from your mobile and ask to speak to the 'home phone faults' team, have them run a test, they will be able to determine this.

But from what you've posted, It is highly likely that your issue is related to your telephone handset. If you require any further support call 0844 874 8586 or 150 from an Orange mobile.

Edited by Ascension (Fri 29-Jun-12 12:04:51)

Standard User EvoluZion3
(newbie) Sat 11-Aug-12 23:42:15
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Re: Orange line drops intermittently


[re: Ascension] [link to this post]
 
Thanks for your reply Ascension.
I had a dropout this afternoon (the first time for quite a while) - I disconnected the landline from the filter and my broadband came back within a few seconds! I plugged the landline back in, and my broadband dropped out again. After dialing 17070 #2 and playing with the landline wire a little until I could no longer hear the faint 'modem' sound of my router trying to connect to the internet, it came back again.
The landline is an old yellow/cream-coloured one that BT 'upgraded' us to for free many years ago so it sounds like it's had its chips. Next time I'm passing Comet or PC World I'll pop in and get a new one.
Standard User ukhardy07
(experienced) Sun 12-Aug-12 03:23:33
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Yeah the landlines obviously pumping junk down the line

It wouldn't shock me if it was also kicking a few people nearby offline / slowing their connections down. Devices that emit REIN like this usually cause problems for lots of people nearby. Don't plug it back in as IF you are affecting a few other people nearby you can get into some naughty trouble wink

Anyways you could take this opportunity to get a nice set of cordless DECT phones smile. Then you can have phones elsewhere in the house without needing a phone jack in the other rooms.
Standard User EvoluZion3
(newbie) Thu 25-Sep-14 17:58:06
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Re: Orange line drops intermittently


[re: ukhardy07] [link to this post]
 
Hi all - I know it's been a while but I thought I'd give an update seeing as there was so much help on here.

End of 2012 I treated the house to a brand new landline. Didn't fix the problem.
I was also moved to EE Broadband (from Orange) but this didn't make any difference.
Over the last few weeks the problem's been getting particularly bad - just dropping out once every two hours or so. Picking up the phone, dialling 17070 #2 and fiddling with the wires around the master box seemed to get a connection back for a while, then it'd drop out again. There would sometimes be very bad noise on the line, othertimes not, and sometimes when I picked up the phone, I could very faintly hear that siren noise you get if you leave your phone off the hook for a minute or two. Is this intrusion from a neighbour's line????
Anyway I got sick of this so I purchased a brand new Asus DSL-N55U router to replace my Belkin one which wasn't supported any more and would occasionally lock up. Didn't fix the problem.
So I purchased 15 metres of brand new RJ11 cable and ran it from the master socket (along with the new filter that came with the ASUS) up the stairs and into the new router.

FIXED

(I hope)

...in that it's not dropped out one single time over a week. This doesn't sound like a very long time to give it but I'd have had a dozen drop-outs by now with my old setup. I think that the old cabling was too long (it went outside the house, up through into the attic, through an extension socket and then down into the bedroom and went through a long coil at some point so it must have been at least 30 metres long), or just poorly somewhere along the line. I had visually inspected what I could of it and it looked ok. Perhaps it wasn't.

Anyway hopefully it's sorted now...!

PS Even though it appears to be sorted, sometimes when I answer a call on the landline there's very loud crackling on the line. Wonder what this is?

Edited by EvoluZion3 (Thu 25-Sep-14 18:01:32)

Standard User ukhardy07
(knowledge is power) Thu 25-Sep-14 18:41:21
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
...but every few weeks or so, for no apparent reason I'll get little or no broadband at all over the space of 2 or 3 days. I'll have touched or changed nothing, I run one filter from a single master socket which feeds one BT landline phone and my Belkin router.
In your very first post you said this. The way you worded it sounded as though you had 1 master socket, with a filter connected directly to that master socket, and a landline and router plugged directly into this filter which was plugged into the master socket.

You now say....

I think that the old cabling was too long (it went outside the house, up through into the attic, through an extension socket and then down into the bedroom and went through a long coil at some point so it must have been at least 30 metres long), or just poorly somewhere along the line. I had visually inspected what I could of it and it looked ok. Perhaps it wasn't.


This sounds entirely different. It sounds as if you were not using the master socket afterall.
YES this is likely the culprit. 1) A coiled wire will create interference and drop outs, also the cabling inside could crack
2) A 30m internal run of cabling could pass by electrical interference such as nearby wiring, a washing machine etc, if the wiring isn't great quality this interference will cause drop outs.

I am glad the issue was resolved but even now I think you would be best to just use the master socket and perhaps disconnect the extension wiring all together. 15m of cabling running inside is still a fair bit and susceptible to potential interference. Was the cabling you purchased twisted pair?

I hope I helped smile

Edited by ukhardy07 (Thu 25-Sep-14 19:26:52)

Standard User EvoluZion3
(newbie) Thu 25-Sep-14 20:10:10
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Re: Orange line drops intermittently


[re: ukhardy07] [link to this post]
 
Thanks for your reply. No the setup is still the same - one BT master socket with one filter splitting between landline and broadband. The only difference is that before the cable was running up the house and then into a box in the attic which literally joined two lengths of cable together (this could well have been the culprit even though the wires were well twisted together) - apologies I called this an extension. Now the cable just runs internally and is about half the length.
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 25-Sep-14 20:15:54
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
In reply to a post by EvoluZion3:
I was also moved to EE Broadband (from Orange) but this didn't make any difference.
Why should it? It's the same BB. Hope you did not pay more for nowt.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 25-Sep-14 20:21:25
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
In reply to a post by EvoluZion3:
The only difference is that before the cable was running up the (outside of) house and then into a box in the attic which literally joined two lengths of cable together
Have you replaced this? With what? It's before the master socket, isn't it? That's BT's property; you are not meant to touch it.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User EvoluZion3
(newbie) Thu 16-Oct-14 11:39:19
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Re: Orange line drops intermittently


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by EvoluZion3:
The only difference is that before the cable was running up the (outside of) house and then into a box in the attic which literally joined two lengths of cable together
Have you replaced this? With what? It's before the master socket, isn't it? That's BT's property; you are not meant to touch it.

Hi, no it was from the filter to my router. I have now bypassed it with brand new RJ11 which now runs inside the house not outside.
Standard User EvoluZion3
(newbie) Thu 16-Oct-14 11:59:57
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Well I spoke too soon. The crackling on the telephone line is gradually getting worse and can range from being light crackling to someone rustling a packet of crisps in my ear (and that's not too much of an exaggeration). Also, and I don't know if this is significant, I can plainly hear my router connecting and then eating data (i.e. a constant hissing noise which will drop when there's a particularly loud crackle, followed by a few beeps and the hiss again). This problem is consistent across the various filters I have (including the brand new one that came with my new router). Hence my B/B dropout is back to normal, i.e. once every hour or so for a few seconds.

One last check I want to do is swap the landline phone (which is only a couple of years old) with another to 100% rule it out, however the old one doesn't appear to work at all now and the neighbours I know are out otherwise I'd try theirs on my line, or my phone on their line.

Quick question in the meantime - will a faulty telephone kick out noise to a line even if the receiver is down? What I mean is, if the phone is on the hook and the broadband drops again, is the telephone totally innocent because it was down or is there any possibility of it having been responsible?

If I can prove the phone is ok then it's a call/battle with BT I guess.

Thanks all - watch this space. frown
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 16-Oct-14 14:00:24
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Noise on the line can affect BB whether the the receiver is up or down. The noise is in the wiring. It is not filtered out from the BB. The filter only filters out the BB from the voice.

You should report a voice fault to your phone provider w/out mentioning BB.

What are your router stats now?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User EvoluZion3
(newbie) Thu 16-Oct-14 15:11:47
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Re: Orange line drops intermittently


[re: XRaySpeX] [link to this post]
 
Sorry my question was if the telephone was faulty would it be able to put noise on the line even with the receiver down?

I have reported the crackling on the line to BT, they've put a monitor on it and their tech support will ring my mobile tomorrow. Let's see what happens...

My router stats:
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 414528
Lan Rx : 269313
ADSL Tx : 66347
ADSL Rx : 106873
CRC Down : 0
CRC Up : 0
FEC Down : 0
FEC Up : 1660
HEC Down : 0
HEC Up : 0
SNR Up : 9.4
SNR Down : 13.9
Line Attenuation Up : 14.8
Line Attenuation Down : 29.0
Data Rate Up : 984
Data Rate Down : 4544
Administrator MrSaffron
(staff) Thu 16-Oct-14 15:26:13
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
>Sorry my question was if the telephone was faulty would it be able to put noise on the line even with the receiver down?

Yes it is possible. There is still circuitry connected to the line with the receiver down, otherwise how would the telephone ring for an incoming call.

If you get an engineer out in the end, disconnect all the ADSL kit before they arrive so they can hear the crackling and cannot try and say its a duff filter/modem.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 16-Oct-14 18:58:13
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
In reply to a post by EvoluZion3:
Line Attenuation Down : 29.0
In the OP this was 55. I know it's long ago but have you moved house since?

With that line you should be getting 16 Meg sync.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User EvoluZion3
(newbie) Thu 16-Oct-14 20:02:19
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Re: Orange line drops intermittently


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by EvoluZion3:
Line Attenuation Down : 29.0
In the OP this was 55. I know it's long ago but have you moved house since?

With that line you should be getting 16 Meg sync.


I have no idea what that stat means, but on this line I've been getting a relatively solid 8.4Mbps for over 3 or 4 years or so (apart from over the last few days where it's halved!). EE's speed checker reckon I should be able to get 14Mbps. No house move. I have no idea what's wrong with my line.
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 16-Oct-14 22:51:28
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
That stat effectively measures your line length.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User EvoluZion3
(newbie) Sat 18-Oct-14 09:29:26
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Re: Orange line drops intermittently


[re: XRaySpeX] [link to this post]
 
Thanks XRay - I did effectively halve the length of cable between filter and router when I purchased the new RJ11 and rerouted it inside the house instead of outside. Maybe that explains it.

Ok so unfortunately I missed a call yesterday from BT who then texted me to say they'd call me today. My D/L speed is still around 2.7Mbps.

EDIT: a mate brought a spare landline around just now and thankfully (!) the noise is exactly the same. The house is barely 70m from the green box down the road and 30m from the pole so hopefully this'll be an easy fix. (famous last words)

EDIT: ok just been on the phone with BT, they asked the usual questions and the guy could hear the crackling at his end. Warned me that I'd have to pay £129.99 if the fault is in my perimeter, then got his supervisor on the line to tell me the same thing, then put the other chap back on. Engineer booked for Friday pm.

Edited by EvoluZion3 (Sat 18-Oct-14 13:04:50)

Standard User EvoluZion3
(newbie) Fri 24-Oct-14 18:02:46
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Ok great news, the BT engineer visited today, climbed up the telegraph pole near the house and said that the end of the telephone line to my house almost disintegrated in his hands it was that rusty! He cut the end off and rewired it, did some checks at the master socket and gave it the all clear. The line is now crystal clear!

Great news as I say but my D/L speed is still very low (1.94mbps just now). I understand that it might take 2 or 3 days for the speed to stabilise itself out? I normally switch my router off every day. The engineer said that if it doesn't speed up within a couple of days I'd have to ring my broadband provider and ask them to reset the switch (or something?). Does this all sound ok?
Administrator MrSaffron
(staff) Fri 24-Oct-14 18:40:14
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
And the connection stats are?

These are always the starting point for slow speed reports.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User EvoluZion3
(newbie) Fri 24-Oct-14 18:46:36
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Re: Orange line drops intermittently


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
And the connection stats are?

These are always the starting point for slow speed reports.


ok here they are:
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 170436
Lan Rx : 118847
ADSL Tx : 117090
ADSL Rx : 165743
CRC Down : 0
CRC Up : 0
FEC Down : 0
FEC Up : 0
HEC Down : 0
HEC Up : 0
SNR Up : 8.8
SNR Down : 28.8
Line Attenuation Up : 12.3
Line Attenuation Down : 27.0
Data Rate Up : 972
Data Rate Down : 2272
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 24-Oct-14 19:51:44
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
You should be syncing at about 17 Meg. The reason you are not is that EE has put you on a banded profile, the 4th lowest of these Banded Profiles, altho' you now have no significant errors. You need to call them to remove any banding.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

Edited by XRaySpeX (Fri 24-Oct-14 19:55:15)

Standard User EvoluZion3
(newbie) Fri 24-Oct-14 21:12:51
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Re: Orange line drops intermittently


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
You should be syncing at about 17 Meg. The reason you are not is that EE has put you on a banded profile, the 4th lowest of these Banded Profiles, altho' you now have no significant errors. You need to call them to remove any banding.


Thanks XRay.
For me that sounds like a good speed - the most I've ever got is 8.5mbps so I'll be over the moon with anything near that!
I've just got off an hour-long call to EE tech support (offshore). The first guy did about 3 'line tests' and then put me through to another team, the conversation with which went kind of like this (and apologies for the cynicism):

Me: explained the simple situation that my line had been faulty for a number of months, has now been fixed, and I'm still getting 2mbps so can they look at my settings.
Her: "ok hold the line" - 2 minutes pass - "You're having a problem with your line?"
Me: "No" - explained again
Her: "ok let me do a line test, please don't hang up" - 3 minute pause - "ok hold on" - another 3 minute pause - "ok don't hold up" - 3 minute pause - "ok we're just waiting for the results" - 5 minute pause - "ok the line test has come back clear, hold the line please" - 2 minute pause - "you reported you're having slow speeds, are you having drop-outs?"
Me: "I was having regular drop-outs before the line was fixed this afternoon, but now the line is clear and my b/b hasn't dropped out at all so far"
Her: "ok hold on" - 2 minute pause - "I'm just running a broadband check" - 1 minute pause - "don't make or receive any telephone calls" - 5 minute pause - "ok please don't hang up" - 3 minute pause...
...you get the idea...
I'm sure between the pair of them they did about 6 ""line tests"". Anyway at the end she told me to leave the router switched on for 24 hours and they'd call me back Sunday morning. Let's see...
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 24-Oct-14 21:37:35
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Didn't you mention the bandied profile?

Don't expect a call on Sun. They never call back.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

Edited by XRaySpeX (Fri 24-Oct-14 21:52:48)

Standard User EvoluZion3
(newbie) Sat 25-Oct-14 15:23:54
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Re: Orange line drops intermittently


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
Didn't you mention the bandied profile?

Don't expect a call on Sun. They never call back.


Yes I did mention that. I doubt it would have helped as I reckon that wouldn't have been in one of their scripts. My speed is still 2mbps at the moment. Will keep an eye on it.
Standard User EvoluZion3
(newbie) Sun 26-Oct-14 10:29:00
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Update: I was still at 2mbps last night at 11pm. Tried this morning and managed 11mbps download!!! I've not had a single dropout according to the router's log since the engineer worked his magic other than at 8am this morning which I suspect might have been my profile updating?
Bad news is my upload speed is even worse, dropping from 0.8 yesterday to 0.3 this morning. I'll give it a day or so and see if it changes, or if I get a courtesy call.
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 26-Oct-14 12:42:41
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
What are the router stats now?

Sometimes EE (BTw) wrongly cap the upstream on Interleaved to 444K instead of 888K.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User EvoluZion3
(newbie) Sun 26-Oct-14 13:09:10
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Re: Orange line drops intermittently


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
What are the router stats now?

Sometimes EE (BTw) wrongly cap the upstream on Interleaved to 444K instead of 888K.



EE just rang me back to see how things were. She said they could see 14mbps which meant I should get about 11mbps, which is spot on, and she also confirmed that I should be getting 440kbps, and I'm seeing barely 0.3. Thanks for the cap hint XRay, I mentioned this to her but she said the server automatically sets the upload speed. Make of that what you will. Bizarre how I was successfully getting 0.8 before the reprofiling, but I guess I don't want to look a gift horse in the mouth!


Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 3159417
Lan Rx : 2525629
ADSL Tx : 9878
ADSL Rx : 16925
CRC Down : 0
CRC Up : 0
FEC Down : 0
FEC Up : 18
HEC Down : 0
HEC Up : 0
SNR Up : 25.4
SNR Down : 14.7
Line Attenuation Up : 12.3
Line Attenuation Down : 28.0
Data Rate Up : 440
Data Rate Down : 12913
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 26-Oct-14 13:15:57
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Still slow. Should be getting 16 - 17 Meg. It is being damped by the high 15 dB NM.

Try giving it a reboot but not too often.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User EvoluZion3
(newbie) Sun 26-Oct-14 21:12:45
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Re: Orange line drops intermittently


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
Still slow. Should be getting 16 - 17 Meg. It is being damped by the high 15 dB NM.

Try giving it a reboot but not too often.


You mean reboot it every so often? I've done it once so far but no change yet. I used to switch the router off for most of the day while it wasn't being used, but the lady on the phone said to keep it on constantly. I guess this is to avoid being banded lower again but it seems such a waste of electricity!
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 26-Oct-14 23:49:52
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
You need not keep it on all the time but you should avoid switching OFF/ON frequently, say no more than 3 times/day, otherwise DLM will think its disconnecting too much and then lower the speed..

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User EvoluZion3
(newbie) Mon 27-Oct-14 17:47:31
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Re: Orange line drops intermittently


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
You need not keep it on all the time but you should avoid switching OFF/ON frequently, say no more than 3 times/day, otherwise DLM will think its disconnecting too much and then lower the speed..


ok thanks mate, I usually switch it off last thing at night and power back on the following evening.
Standard User EvoluZion3
(newbie) Tue 11-Nov-14 18:03:07
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Re: Orange line drops intermittently


[re: EvoluZion3] [link to this post]
 
Just a brief update from a couple of weeks later - still all good. Getting just under 11mbps down, and now my up has improved to 0.8mbps so that's good as well. Not a single drop-out. Been switching the router off at night and back on in the evening and so far this hasn't had an effect on my speeds. Hopefully I won't need to post on here again so I thought I'd say thanks to everyone for their advice. smile
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