Hey Andy, thanks for the input mate!
Guess you have guessed we are not going to let this tail off, now Mr Orange is watching
Ok, for this line, there is not an issue with changing ISP, obviously, this would be down to how things go over the next 5 working days with Mr Orange, as luck would have it, the ipstream service that is the only choice on the exchange in question has all the old & new school players on board at source, so the "upto 8mb" provider can be anyone, really do not care
Mr Orange, as can be seen from a few other threads, seems to be either "throttling" or "capping" at certain times (mainly weekends) for some old (freeserve inc) users and also maybe, making sure that if you do have a "2nd line" or "any form of free mobile/international/anytime" inclusive plan or deal from way back, that you get pi**ed enough about the service and voip quality being [censored] or dropping out or just never connecting to a call (especially at all peak times!) that you as a customer, either say sod this "Can you change my plan to the new voice inc package" or "Sorry this is poxy, we are leaving!" and going to a new ISP.
What is obvious from this speed / rain in the line / capping / yadayada, issue is they still, after 22 years do not give a cr*p-o-la about "core" paying clients...
So, even though it might be a waste of time to most, this will be solved and it will be solved in the open, public, unrestricted forums of ADSLguide (sorry I still love the old name!) which is NOT what their Exec ADR, ISPA team and Head office pencil pushers want, BUT they have had 3 years to solve this particular issue and have not bothered! Which is why this thread is part 4!
The next steps I suggest Mr Orange follows at the property are:
1) Get BT to Rip all the internal cabling out, replace with new (again)
2) Get BT open reach back to "survey/change/review" the DP cable/Outside boxes (again)
3) Replace the "new" NT5Ea with another "new" NT5Ea (again)
4) Fit another "taylor" BT pstn / adsl splitter (why didn't you do this last time?)
5) Answer my calls to the UK MD office, before I call him at home again (yes he was pi**ed when I did it last time!)
6) Pay compensation (not really that important, as this is not about money any more!)
This is what I would do, if I still was in the telecom's industry
For the 200+ views of the thread, if you are anonymous, please feel free to join up to Thinkbroadband, it is really one of the best places to get ANY ADSL/Broadband issues & help, online! (if you can of course, with Mr Orange, get on line!)
Any more, for any more