Trouble connecting to servers/port forwarding issues

Hi all!

I'm experiencing some problems connecting to servers (game-related usually) through the DGN1000 router I was provided by Orange with our internet.

So far I've tried to operate through a static IP/DNS using a DNS I've got for orange online -
(Primary DNS: 195.92.195.94
Secondary DNS: 195.92.195.95)

The static IP (which I've read is the IPv4 code in my cmd) doesn't seem to work, the internet simply stops working after I've inputted that, let alone with the DNS involved!

I've tried setting up the ports for specific programmes, but so far I've had no luck - I think the static IP etc is the sticking point.

Any advice or help would be really useful, I'm not much of a techy (obviously) so I'd really appreciate it.

Thanks.

Edit: I just wanted to add, I've tried using DMZ briefly to see if that alleviates the problem temporarily but it still seems to be unable to operate, should that not fix the port issue (albeit not permenantly)?

Edited by deleted (Wed 06-Jun-12 20:28:14)

Are you trying to connect to a game server on the internet, or are you trying to run a game server on your PC that others can connect to?

Game servers on the internet, so my recent example is Diablo 3. Sorry if I'm not being clear enough, this is all new to me so I'll try and update with info quickly if it's missing.

In fact, Diablo III requires you to forward the following ports: 80,1119,6881-6999.

Here's some instructions : http://portforward.com/english/routers/port_forwardi...

Edited by deleted (Wed 06-Jun-12 21:18:00)

Thanks for the information, I'll go through that guide and phone orange tomorrow being as that guide confirms the need to establish a static IP for it to work.

Yeah, it just your PC that needs a static IP address on your LAN, you can set that yourself.

In reply to a post by johnybenson:

The static IP (which I've read is the IPv4 code in my cmd) doesn't seem to work, the internet simply stops working after I've inputted that

Orange don't do static IPs. What do you mean?

Do you mean you need your PC to have a fixed local (192.168. ...) IP every time? You can do that in the DHCP section of the router by reserving a local IP, outside the DCHP range, to the MAC addy of your PC's network adapter.

So, does that mean I'm unable to port-forward as an Orange customer? I believe I need a static IP before portforwarding or DMZ will work.

Edit: Wait I think I see what you mean (god I'm so bad at this)... I've assigned my individual laptop a reserved address (192.168.0.2), if I use that in my laptop's network settings it should work?

Edited by deleted (Thu 07-Jun-12 11:25:56)

Hi, to portforward you configure a static IP address as instructions�

http://portforward.com/networking/staticip.htm

Configure your Netgear DGN1000 for Diablo3 as instructions�

http://portforward.com/english/routers/port_forwardi...

Which Orange router do you have Netgear DGN1000 or Netgear DGN1000SP

Orange router settings...

Primary Server DNS: 193.36.79.101

Secondary Server DNS: 193.36.79.100

maximum transmission unit (MTU): 1500

Edited by deleted (Thu 07-Jun-12 14:55:36)

Easier to set fixed local IP at router, cuz you gonna have to do some work there to ensure no clash with DHCP range.

Thanks for the information guys, I really appreciate it!

I just got off the phone to orange and an extremely unhelpful helper basically said it wasn't possible to portforward with orange, never will I use this company again (but unfortunately I'm not in control of our ISP choice here ).

Edit: To answer your previous question I have a DGN1000. And now you've provided those DNS codes (which is all I wanted from orange but that was too much apparently) I'll give it another shot just incase.

Edit2: Tried this again using the provided information (thanks for that), but it didn't work. Seems like pretty much nothing I do is opening ports, would be nice to hear from anyone else using Orange who's had success.

Edited by deleted (Thu 07-Jun-12 19:23:22)

It's not an Orange issue. It is solely down to configuring the router correctly, with any ISP..

Well, i've put in those DNS codes following the guide (under network connections along with the subnet mask/IP/default gateway) and it's not working

Thanks for the advice anyway

Edit: Just to give a bit more detail, oddly the internet did continue to work for half an hour or so but then stopped completely on this unit, the validation tool within the network connections menu said the DNS servers weren't responding.

Edited by deleted (Thu 07-Jun-12 19:51:01)

I told you before, do everything on the router and put the PCs back to Auto.

Your way's not working probably cuz you've caused a clash with the router.

F.A.O Johnybenson

Hello, you need to stop what your doing. and read what the others have said in their reply's.

The person at Orange is completely right, they have nothing to do with portforwarding. Portforwarding is what you do inside your own house.

DNS = Domain Name System.
What it is used for is translating a website address like www.thinkbroadband.com into an IP address/number. Computer games dont use DNS to connect to game servers, they use either the IP address, or some kind of matchmaker service which niether ways use the DNS. Changing the DNS settings has nothing to do with your problem, your just adding a new problem.

Portforwarding is used, when you have a webserver or you are directly hosting a game inside your house, and you want everybody else in the world to be able to connect to it.

My recommendation is you should put everything back on automatic, then run a ping/tracert test to the IP address your trying to connect to through a dos command prompt. At the momment, no one can advise you properly, because you've changed all the wrong settings.

I can only apologise if it seems I'm ignoring people, I've just found myself quite confused by the whole thing. Anyway, I've gone back and made sure everything's reset as it was, both on the laptop and the router.

Here's a trace route for connecting to the D3 log on server (which was the application I mentioned trying to run but being unable to connect):

C:\Users\xx>tracert eu.logon.battle.net

Tracing route to eu.logon.battle.net [213.248.127.130]
over a maximum of 30 hops:

1 * 2699 ms * 192.168.0.1
2 22 ms 21 ms 21 ms 213.1.112.216
3 * 2360 ms * 213.1.117.126
4 * 820 ms * 213.1.67.238
5 * 2340 ms * 213.1.78.252
6 * 2360 ms * 213.1.79.34
7 * 2124 ms * 87.237.20.240
8 * 1125 ms * bundle-ether1.lontr1.London.opentransit.net [193
.251.255.101]
9 1154 ms * 1307 ms telia.GW.opentransit.net [193.251.251.22]
10 * 1536 ms * ldn-bb1-link.telia.net [80.91.247.91]
11 721 ms * 1293 ms prs-bb1-link.telia.net [213.155.134.40]
12 * 1520 ms * ffm-bb1-link.telia.net [80.91.245.104]
13 862 ms * 1197 ms ffm-b10-link.telia.net [80.91.247.185]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out..
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Again I'd like to just say thanks for the help, I'll make sure to read everything thoroughly and not go jumping into making changes from now on!

Edit: Apologies for the layout of the tracert, can't seem to line it up properly - hope it's alright

Edited by deleted (Thu 07-Jun-12 22:23:46)

Ok, now we are getting some where, the tracert is showing there is a huge lag/latency problem between your laptop and the router.

Turn the wifi off on your laptop and plug it in directly to the router using the ethernet cable, as the ping time (*2699 ms) is unbelieveably high and maybe caused if your using wifi. Normal ping to your own router should be about 1ms.

Some gameservers wont let you join if your pings are to high, which yours is.
(mainly in online shoot em ups) basically if you have high lag/latency, the person you are shooting at will of gone/moved long before your bullet gets to the location where you think he was standing.

Edited by deleted (Thu 07-Jun-12 23:00:04)

In reply to a post by johnybenson:

using a DNS I've got for orange online -
(Primary DNS: 195.92.195.94
Secondary DNS: 195.92.195.95)

Where you get these? They don't even belong to Orange; they belong to Energis UK, altho' they could well be DNSs.

Ger rid of these at once everywhere.

Change in the router to the ones given by E7er, or better still let it "Obtain from ISP", and set all PCs to Auto Obtain both DNS and IP addy.

The setting of these DNS have no bearing on your gaming issue, as was pointed out, but will affect and slow all your other Internet look ups.

OMG! Well spotted!

This is how it should look:

C:\>tracert eu.logon.battle.net

Tracing route to eu.logon.battle.net [213.248.127.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms OrangeRouter [192.168.1.1]
2 28 ms 28 ms 27 ms 213.1.112.200
3 29 ms 28 ms 28 ms 213.1.117.61
4 30 ms 29 ms 28 ms 213.1.67.230
5 30 ms 30 ms 30 ms 213.1.78.252
6 30 ms 29 ms 30 ms 213.1.79.22
7 30 ms 31 ms 29 ms 87.237.20.240
8 33 ms 31 ms 31 ms bundle-ether1.lontr1.London.opentransit.net [193.251.255.101]
9 30 ms 30 ms 30 ms telia-2.GW.opentransit.net [193.251.252.78]
10 31 ms 30 ms 30 ms ldn-bb2-link.telia.net [80.91.247.93]
11 37 ms 38 ms 37 ms prs-bb2-link.telia.net [80.91.247.240]
12 46 ms 46 ms 45 ms ffm-bb2-link.telia.net [80.91.246.182]
13 57 ms 76 ms 44 ms ffm-b10-link.telia.net [80.91.251.250]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Don't worry about it timing out later. These nodes probably won't respond to pings.

In reply to a post by XRaySpeX:

In reply to a post by johnybenson:

using a DNS I've got for orange online -
(Primary DNS: 195.92.195.94
Secondary DNS: 195.92.195.95)

Where you get these? They don't even belong to Orange; they belong to Energis UK, altho' they could well be DNSs.

Maybe so in RIPE, but a quick google says they are Orange servers, e.g.http://www.kitz.co.uk/isp/dns.htm

Those are probably from years ago and do not include the 193.36.79.10x ones which Orange has been auto supplying ever since I can remember. So that list is suspect.

I do remember that once Orange had separate DNS for LLU & non-LLU but probably they stop distinguishing when they went all BTw.

Anyway, nowadays Orange own help says:

In reference to help.orange.co.uk/orangeuk/support/personal/238695:

DNS

Domain name service is dynamic.

If Orange domain name server (DNS) addresses are required, use:

193.36.79.101 and 193.36.79.100

GIYE!

Edited by XRaySpeX (Fri 08-Jun-12 01:24:05)

In reply to a post by XRaySpeX:

Easier to set fixed local IP at router, cuz you gonna have to do some work there to ensure no clash with DHCP range.

Now that�s just what you do when a Static IP Address is set-up on the home computer and router.

http://portforward.com/networking/staticip.htm

http://www.homenethelp.com/web/howto/static-ip-addre...

As you have stated, it's nothing to do with Orange the op needs to study the portforwarding procedure and configure the PC and router as instructed.

http://portforward.com/english/routers/port_forwardi...

In reply to a post by BatBoy:

In reply to a post by XRaySpeX:

In reply to a post by johnybenson:

using a DNS I've got for orange online -
(Primary DNS: 195.92.195.94
Secondary DNS: 195.92.195.95)

Where you get these? They don't even belong to Orange; they belong to Energis UK, altho' they could well be DNSs.

Maybe so in RIPE, but a quick google says they are Orange servers, e.g.http://www.kitz.co.uk/isp/dns.htm

The DNS 195.92.195.94 has nothing to do with Orange�

http://whois.domaintools.com/195.92.195.94


The DNS for Orange is 193.36.79.101

http://whois.domaintools.com/193.36.79.101

Orange router settings...

encapsulation: PPP over ATM

multiplexing method: VC-Based

virtual circuit:VPI=0 VCI=38

modulation: Multi mode

authentication: CHAP

Primary Server DNS: 193.36.79.101

Secondary Server DNS: 193.36.79.100

maximum transmission unit (MTU): 1500 for WBC ADSL2+

maximum transmission unit (MTU): 1492 for ADSL Max

http://help.orange.co.uk/orangeuk/support/personal/2...

As I've been repeatedly stating!

In reply to a post by E7er:

maximum transmission unit (MTU): 1500 for WBC ADSL2+

Unless you've got a BrightBox, in which case it can only be 1492.

Hi Johny, I have now connected up my Netgear DGN1000 router so I can give you more help!

For your home network you need to configure your Netgear DGN1000 router LAN setup to create the static IP address range. First within the router go to [Advanced] [LAN Setup] and configure your static IP Address range.

LAN TCP/IP Setup
IP Address 192.168.0.1 (Router Default IP Address)
IP Subnet Mask 255.255.255.0
RIP Direction Non
RIP Version RIP1

Use Router as DHCP Server. Yes.

Starting IP Address 192.168.0.21
Ending IP Address 192.168.0.250

You now have 25 static IP Addresses for use on your LAN (Local Area Network).

192.168.0.1 to 192.168.0.20 (20) and 192.168.0.251 to 192.168.0.255 (5) = 25 Static IP Addresses for your use.

Edited by deleted (Fri 08-Jun-12 14:47:35)

So I followed the above information and also purchased a new ethernet cable (thanks to you identifying that there was huge lag in the wireless connection) and it appears to be working now!

I can't thank everyone enough for their help with it, really appreciate it guys!