Orange Speed Query

Following on from thread �Don't want to leave Orange (yes, really!) But NO CHOICE!?� by Mozzerr�.


I live in post code area LE67 4PD which is the Coalville exchange. The exchange is 21CN WBC Enabled. I pay for Orange for up to 8mb service and receive around 4mb at best.

Should I too expect a faster speed ie closer to the 8mb max speed for my package.

Thanks in advance.

Please post your full router stats so we can calculate your speeds on the 21CN. This page will help you find them: http://www.kitz.co.uk/adsl/frogstats.php

Yes, your exchange does do "Up to 20 Meg" WBC ADSL2+, but whether you should be on it depends on your package with Orange and whether you would gain from it depends on your router stats.

Please post your router stats.

What does it say is your current package under ' Change My Package' under Your Account on Orange website? And what does it say you can change to?

When did you last take out a new package/contract?

Do you know if Orange had LLU there before about April 2011?

Are you paying extra for being 'out of Orange area'?

What does Orange say?

Edited by XRaySpeX (Tue 31-Jul-12 21:23:28)

Thanks for your replys. I can not give the router stats just now as away from home.

Had Orange since 2007. Started out on the 2mb service and shorty after approx June 2007 changed to the 8mb package


Hope that helps

Thanks in advance

Your current home package is:
Broadband Unlimited - with your Orange phone - £XXXX a month, up to 8 Meg speed, Talk service and unlimited use (fair use policy applies)
You can change to:


Broadband and Off Peak Calls - with your Orange mobile phone - £5.00 a month plus £13.50 Orange line rental (total £18.50 a month), up to 20 Meg speed, wireless router, unlimited usage allowance, evening and weekend UK landline telephone calls to 01, 02, 03, 0845 and 0870 numbers included


Broadband and Anytime Calls - with your Orange mobile phone - £10.00 a month plus £13.50 Orange line rental (total £23.50 a month), up to 20 Meg speed, wireless router, unlimited usage allowance, inclusive anytime UK landline telephone calls to 01, 02, 03, 0845 and 0870 numbers


Broadband and Anytime plus Mobile Calls - with your Orange mobile phone - £15.00 a month plus £13.50 Orange line rental (total £28.50 a month), up to 20 Meg speed, wireless router, unlimited usage allowance, inclusive anytime UK landline telephone calls to 01, 02, 03, 0845 and 0870 numbers, 500 inclusive anytime minutes to UK mobiles, anytime calls to 30 international destinations


Broadband and Anytime plus Mobile Calls - with your Orange mobile phone - £15.00 a month plus £13.50 Orange line rental (total £28.50 a month), up to 20 Meg speed, wireless router, unlimited usage allowance, inclusive anytime UK landline telephone calls to 01, 02, 03, 0845 and 0870 numbers, 1000 inclusive anytime minutes to UK mobiles, anytime calls to 30 international destinations


If you've got any questions about these plans or just want to talk to an advisor to process your package upgrade, please give us a call on 0800 079 0295

Once we've upgraded your line, and you log on for the first time, you'll enter what is called the '10 day stabilisation period', during which we'll monitor the line to see what is the most stable speed for your line. This may mean that you experience short drops in connection over the first few days, but this is a normal feature of upgrading your line.
Not sure what the benefits are? Find out before making a decision.

Changing your package means you'll be starting a new minimum term contract from the date your package change has completed. We'll email you to confirm the change.

We've checked out your line and your estimated speed is 4.5 Meg.

Did you know that speeds in excess of 2 Meg are only available in certain areas? Top speeds vary significantly, particularly according to how far away you live from the exchange. The speed you actually get can also vary depending on the quality of your line, the wiring in your house, the time of day and even the weather.

Here is the system info. Thanks guys

System Information

Information page.


Connection mode : ADSL2
Type : Fast
Noise margin (dB) : 6.2
Attenuation (dB) : 52.0
Attainable download rate (kbps) : 5159
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 5159 867

Edited by deleted (Sun 12-Aug-12 08:19:36)

In reply to a post by huggons:

Connection mode : ADSL2
Type : Fast
Noise margin (dB) : 6.2
Attenuation (dB) : 52.0
Attainable download rate (kbps) : 5159
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 5159 867

You are already on 21CN WBC but running under ADSL2 mode, which is the best for your line. You are getting a very good speed from it (speedtests should show c. 4.3 Meg).

Under no circumstances pay Orange any extra to go on a 20 Meg package.

WARNING: Edit out your WAN IP and MAC/Device addresses from your post to avoid attackers. All you need post is the section I quoted above.

Thanks for taking a look at this for me. : )

Connection mode : ADSL2
Type : Fast
Noise margin (dB) : 6.2
Attenuation (dB) : 52.0
Attainable download rate (kbps) : 5159
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 5159 867

As XRaySpeX states, you are already on Orange 21CN WBC 20 Meg speed, your upstream 867 Kbps indicates this, for 8 Meg Max speed it would be maximum upstream 448 Kbps. The reason for your low speed is the Attenuation (dB) : 52.0 you must be connected on a long line to the exchange.