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i used to get around 10 mb which was acceptable but now for the past couple of month i never get more than 5.5 mb at anytime of the day , anyone can help me out?
BRIGHTBOX router
latest test http://www.speedtest.net/result/2162736512.png
i also used to get around 1 mb upload not anymore
that 's what i get in the router stats
not sure how to get the margin noise etc...
thanks
Internet
Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 10 days 19:08:38
Downstream Rate: 6655kbps
Upstream Rate: 444kbps
Internet IP Address: [removed to protect poster]
Broadband Username: ___________
Wireless
wireless network name (SSID) wireless password Security Channel SSID State Broadcast SSID
WPA-WPA2(TKIP+AES) 6 Enable Enable
USB Device
Share Name File System Capacity Free Space
no supported device found
INFORMATION
Internet
Protocol PPPoA
VPI/VCI 0/38
Encapsulation VC MUX
ADSL Mode G992.5(ADSL2+)
Subnet Mask 255.255.255.255
Gateway 213.1.112.25
Primary DNS 193.36.79.100
Secondary DNS 193.36.79.101
Features
Wireless Enabled
Firewall Enabled
UPnP Enabled
LAN & Wireless(Default)
Gateway 192.168.1.1
Subnet Mask 255.255.255.0
DHCP Server Enabled
Edited by MrSaffron (Thu 06-Sep-12 11:14:36)
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We need the attenuation and noise margin figures combined with connection rates to say a lot more than this.
Router has been connected 10 days, and they don't automatically reconnect at a faster speed, so switch it off for a minute and back on again, and see if the speeds improve.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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i tried that i still get the same speed,
how do i get the margin figures ?
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Register (or login) on our website and you will not see this ad.
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On the Brightbox I don't know, may be hidden away in advanced settings. Someone posted some ages ago, so seems possible.
Status:
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information:
Stream Type Actual Data Rate
Upstream 888 (Kbps.)
Downstream 19661 (Kbps.)
Defect/Failure Indication:
Operation Data Upstream Downstream
Noise Margin 15.0 dB 4.3 dB
Line Attenuation 12.6 dB 25.5 dB
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I looked everywhere I can't seem to find anywhere ' 
Anyone knows?
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Login to router - Advanced Set-UP - Confirm - System - ADSL Status.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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ok ill give that a try , will post it tomorrow
thanks
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Broadband Type: ADSL is the reason why its dropped
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What do you mean? Should be it be adsl+2 ? Can I change this setting?
How and where?
Thanks
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I also did a factory setting , shouldnt it rectify the adsl option?
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Broadband Type: ADSL is the reason why its dropped They all say that! Look further down and you will see: ADSL Mode G992.5(ADSL2+) @ OP: Ignore this red herring!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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im guessing it used to be adsl 2+ , as for changing it no only orange can do that but im sure i read somewhere they put everyone back on adsl
@ray since when does adsl2+ have an upload speed off 444 ?
Edited by deleted (Thu 06-Sep-12 15:47:02)
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Your every statement is absolute balderdash!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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@ray since when does adsl2+ have an upload speed off 444 ? Good point but it's when Orange forget users are now on 21CN and carry forward 20CN restrictions. There are other reports of this at TBB and admitted by Orange ISP Rep here.
When I was 1st moved from LLU to WBC last year my upload was 444K for 1st week, then 888K, then 1.2 Meg+ ; all on ADSL2+.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Edited by XRaySpeX (Thu 06-Sep-12 15:58:40)
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fair enough then , time for him to call support
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No, time for him to post his full stats here if he wants a quicker resolution and to eliminate his own wiring.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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they you go guys
line status current showtime
link type interleaved path
operation mode automatic G992.5(adsl2+)
data rate information
stream type actual data rate
upstream 1176 (kbps.)
downstream 6655 (kbps.)
defect/ failure indication
noise margin upstream 9.0 dB dowstream 17.1 dB
line attenuation 14.7 dB 28.5 dB
please help guys thanks
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they you go guys
line status current showtime
link type interleaved path
operation mode automatic G992.5(adsl2+)
data rate information
stream type actual data rate
upstream 1176 (kbps.)
downstream 6655 (kbps.)
defect/ failure indication
noise margin upstream 9.0 dB dowstream 17.1 dB
line attenuation 14.7 dB 28.5 dB
please help guys thanks
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Yes 12 Meg should be possible in fact from http://www.coolwebhome.co.uk/calc/calculator.php
"Normal speed range at 28.5dB attenuation is 14000 Kbps to 16900 Kbps"
The reason you don't have that sort of speed is the high target noise margin, which is slowing you down, either ISP forced it, or the automatic hardware thinks your line is unstable and increased it to improve stability.
Doing the maths, suggest a connection rate of 18 Meg may be possible, if you were put onto a more normal 6dB target margin.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks for the reply
What do you suggest I do then? Will the Indian technical support listen to me ?woukd they understand ?
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They might understand.
Give them a go, and if you get nowhere I can attempt going in via BT Wholesale. I prefer to do that as a last resort though.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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You could be getting 16 Meg but you are not cuz your NM is too high at 17 dB.
There are known cases of Orange forcing NM too high. You need to speak to Fault Management Team to release it.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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all right then lately i had been getting 2.9 mb only so i finally called orange to see what was going on?
they said somehow your internet has been bundled ( what ever that means!) by the time we finished the call she told me to do another test and all over sudden i was getting 11 mb which is great !
this has been a week, but yesterday i was getting 10 mb and today i cant get anymore than 8 mb i feel like i am going to back to that nasty speed.
what do you think shall i do?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Always routers stats before anything else! 
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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they said somehow your internet has been bundled ( what ever that means!) Probably you misheard "banded".
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Hello Stevenfrenchy,
Please PM your details, home broadband number and a contact number and I will have the issue escalated for you.
Regards
Gavin
Orange Home Broadband
'Here to help'
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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I put them on previous posts , I know they are like a month old , is that ok?
Regards
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Of course not! You said changes had been made to the connection just recently.
Listen: Routers stats before anything else if you want to discuss your speed!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Of course not! You said changes had been made to the connection just recently.
Listen: Routers stats before anything else if you want to discuss your speed!
Ok I'll post this very soon
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I know we may sound a bit demanding, but you'll get used to it, having an idea of your normal stats is also useful to spot if the modem is needing a reboot sometimes too.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Sure ill do it thanks for your help
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i also add to this topic Orange uses stable locking speed profiles so if the connection was left at 6664kbs to long (3days or more not sure what sets speed lock) orange will Lock the speed to 6664 even if it can do twice that,rebooting the router will do nothing as they have told the line to stay at 6664
i have seen 8mb lines locked at 144-65 kbs on an number of times
you most likely need to tell Orange to Reset the line profile (unless you get connected to an UK English person that task could take you an hour to even get them to send that request to line 3 support to reset the profile)
if that does not fix it you got an local fault (is the phone line crackling ?) when you get an make or recive and answer the call (calling 150 from your land line also works if the phone line is with BT or Orange) Look at the status page on the router and see if the Noise margin goes down or if the modem lose the connection completely when in call, if it does there could be an fault in the house somewhere that is doing that, like missing filters or could be an line fault out side of the house
make sure all phones that are connected to the phone line have an ADSL filter connected if you do not that can make your modem relock at lower speeds when your in an phone call and most of the time the modem will not restart the connection when you hang up the call and the modem will stay at the lower speed and as your modem stays on for long time 10 days the first post, if you modem locks on at an slow speed for long time Orange will set the line speed to that permanently until you call orange to reset it again
Edited by leexgx (Sat 24-Nov-12 02:58:53)
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Orange uses stable locking speed profiles so if the connection was left at 6664kbs to long (3days or more not sure what sets speed lock) orange will Lock the speed to 6664 even if it can do twice that Balderdash! Speeds are determined by BTw's DLM at connection time. Orange may make the odd mistake and cap a few users' speeds but that is the exception rather than the rule. My profile is quite happily freewheeling for over a year and currently constant at 20.2 Meg for 10 days now simply cuz it hasn't re-synced in that time.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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While it may be a slight balderdash, I think Orange may have specified some differences in how the support teams manage the DLM. Orange pays BT Wholesale to manage the service within certain parameters, and may have opted for stability in all cases, which has the side effect of slower sync speeds, hence them appearing lower down the Ofcom speed tables.
There does appear to be a lot more appearance of banded profiles for Orange users than say BT Retail, or Plusnet.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Then I must be privileged to be allowed a 3dB Target NM.
No, there is evidence that Orange were migrating some users to 21CN ADSL2+ but with 20CN profiles by oversight. Yes, their support does have some control of the DLM, particularly Target NM, from their desks.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 443 (Kbps.)
Downstream 6656 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 28.5 dB 19.5 dB
Line Attenuation 14.8 dB 29.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.7 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 178 62
Interleaved Path CRC Error NA NA
Loss of Signal Defect 2 0
Fast Path HEC Error STR 725 196
Interleaved Path HEC Error NA NA
Error Seconds 2030 1214
Statistics
Received Cells 7519776
Transmitted Cells 1589127
there you go , sorry about the delay
thanks
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A restart of the router and grabbing stats straight after may help, but looks very slow. Pointing perhaps to the line being unstable and the automatic systems slowing you down, even after someone resets the systems.
What is the telephone wiring like in the house?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Noise Margin 28.5 dB 19.5 dB There's your problem! Both are being held artificially high by Orange, even worse than before. You need to get onto Orange to reduce them, as I recommended 3 months ago.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Shall I called orange again and say the exact same words you just mentioned ?
I called them a couple of weeks ago the woman on the phone told my Internet was bundled and had to be unbundled which it was for a few days (11 mb) ,
Will they know ill be talking about though ? They don't seem to be expert
Thanks for the reply
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It's a flat not a house and I don't have a phone , as none of use it
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As I said you need to insist on talking to the Fault Management Team.
I think you mean "banded". Orange hasn't been unbundled (LLU) for over 1.5 years
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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You may not own a phone handset, but you certainly have phone wiring over which the BB travels. That's what MrSaffron was asking about. Phone or not, it can still affect your BB.
EDIT: Anyway, it's worth buying a cheap corded handset so you can check for noise on the voice signal which will certainly feedback to the BB.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Edited by XRaySpeX (Sun 02-Dec-12 22:14:54)
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I don't know how is the wiring , fairly old I am guessing
Never looked at it
You may not own a phone handset, but you certainly have phone wiring over which the BB travels. That's what MrSaffron was asking about. Phone or not, it can still affect your BB.
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1st thing then is to buy a cheap corded phone.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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How many telephone sockets in the flat?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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How would that help to have a handset ?
1st thing then is to buy a cheap corded phone.
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I think 2 but its on the main socket , near front door
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How would that help to have a handset ? http://forums.thinkbroadband.com/freeserve/t/4185686...
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Okay I will
I had have done a restart before sharing mya stats , I just did now any changes ?
ADSL Status
This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 443 (Kbps.)
Downstream 6656 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 31.7 dB 19.3 dB
Line Attenuation 14.3 dB 29.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.4 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 150 0
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 503 0
Interleaved Path HEC Error NA NA
Error Seconds 114 0
Statistics
Received Cells 11386419
Transmitted Cells 463417
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I read on these threads about the SNR margin and being held high because of instability.
From my experience, whilst posting re Entanet speed problems. Posters were citing noise being the reason for my SNR margin of 30 by changing supplier margin reduced to 6.
the SNR margin, in my experience ( excluding 9 and 12 ), is that speed is being artificially reduced somewhere when the margin is high as per OP stats.
I notice that the OP had download of 11Mbps only a couple of weeks ago, due to previous banding limit set. Recent stats show Fast Path and minimum errors. Looks more like set for ADSL rather than ADSL2 speeds.
it looks like the only way of resolving problem is to ask for MAC and move to another ISP.
On another EE thread today Mr Saffron stated " Contact ISP as it looks like speeds are being Held by ISP" I wonder why the difference to recent comments on this thread when stats are similar.
To be honest none of us really has a clue only opinions from experience.
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Okay it is possible the extension is picking up noise and causing problems see
http://www.thinkbroadband.com/faq/sections/radsl.htm...
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Because I am seeing some errors in the stats, which will always result in the automatic systems pushing the user to a 15 dB target margin.
Checking at the test socket and making sure the wiring is not part of the reason the ISP which seems to favour banding more than other ISP's keeps applying it.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I read on these threads about the SNR margin and being held high because of instability. Yes, that would normally be the case but with Orange we have too many reports of the NM being high for no apparent reason and in my own past experience of having similar symptoms on a line that is now for ages a rock-solid 20 Meg w/out any change to wiring or anything else at my end. Just needed a formal letter to be written to them
Therefore with Orange I am more inclined to suspect the ISP mismanaging the profile than an issue with the wiring. Of course it could be both; Orange have no idea of the quality of your wiring  . Looks more like set for ADSL rather than ADSL2 speeds. Exactly! Orange seem to forget that line is now 21CN and impose 20CN profile on it.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Edited by XRaySpeX (Sun 02-Dec-12 23:36:51)
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This guy seems to have got Orange to agree to remove the imposed banded profile: http://forums.thinkbroadband.com/freeserve/t/4185857... in a similar situation to yours.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Orange called me today but I was busy at work they said they found another issue on the line , not sure if they trying to cover their speed banded anyway they ll give me a call in the morning , will update then
Thanks for your help
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i spoke to them today ,they made me remove the socket's cover to use through the test socket,but i didn't have test hole ,so theyll call me tomorrow to organize an appointment for an engineer to come over
will update then
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An ingineer came around today , went down the box near the building not sure what he did but now it's back on 12 Mb so far so good
Here's my router informations now
Margine noise seems to have gone down , are they ok now ?
ADSL Status
This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 443 (Kbps.)
Downstream 12012 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 30.8 dB 6.1 dB
Line Attenuation 16.9 dB 31.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 1316 0
Interleaved Path CRC Error NA NA
Loss of Signal Defect 4 0
Fast Path HEC Error STR 2134 0
Interleaved Path HEC Error NA NA
Error Seconds 1446 0
Statistics
Received Cells 5255867
Transmitted Cells 597823
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No because WBC ADSL2+ normally has an upstream around double that. Unless this is a uniquely Orange thing - and don't recall it.
The normal range for your attenuation (line length) should be Normal speed range at 31dB attenuation is 12500 Kbps to 16000 Kbps when on ADSL2+.
Taken from http://www.coolwebhome.co.uk/calc/calculator.php
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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An ingineer came around today , went down the box near the building not sure what he did but now it's back on 12 Mb so far so good
Here's my router informations now
Margine noise seems to have gone down , are they ok now ?
ADSL Status
This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 443 (Kbps.)
Downstream 12012 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 30.8 dB 6.1 dB
Line Attenuation 16.9 dB 31.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 1316 0
Interleaved Path CRC Error NA NA
Loss of Signal Defect 4 0
Fast Path HEC Error STR 2134 0
Interleaved Path HEC Error NA NA
Error Seconds 1446 0
Statistics
Received Cells 5255867
Transmitted Cells 597823 Your EE Bright Box router Downstream 12012 Kbps is good, but the Upstream 443 Kbps is Rubbish�
Try This� Go > Advanced Set-Up > Accept > ADSL Mode and select for the ADSL Mode G.992.5 (ADSL2+) then Save Settings.
Now� Go > Tools > Restart. The router will reboot and see if it will increase your Upstream to above 1000 Kbps. It did for me!
My EE Bright Box router Stats
ADSL Status
This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode G992.5(ADSL2+) G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream.... 1051 (Kbps.)
Downstream 9727 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin ...... 7.9 dB 9.5 dB
Line Attenuation 15.6 dB 29.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.2 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 284 2214
Interleaved Path CRC Error NA NA
Loss of Signal Defect 4 0
Fast Path HEC Error STR 701 3012
Interleaved Path HEC Error NA NA
Error Seconds 266 407
Statistics
Received Cells 806210
Transmitted Cells 136119
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No, they've only done half the job. Operation Data Upstream Downstream
Noise Margin 30.8 dB 6.1 dB Again there's your problem. It's too high!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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What exactly should it be ?
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6dB
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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What can be the consequences from that ? Low speed in the future?
Can this be modified over the phone? Or an engineer has to come over ?
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The lower the Target NM, the higher the sync speed (& v.v.), as long as connection stays stable. It is generally reckoned that 3 dB Down & 6 dB Up are the thresholds of stability on most reasonable lines.
It's Orange that needs to release the hold on the NM, not the eng. In fact, I'm surprised that your eng. went away & the Down NM mysteriously reduced, unless he phoned home.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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Have you yet bought a corded phone and tested for noise on the Quiet Line Test (17070 Opt 2)?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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No I haven't I thought that guy would have been to test that , but as long as my connection is stable and stick to my 12 mb shall I be worried ?
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Your connection may or may not be stable, but it is certainly not yet correct.
Better safe than sorry. Do you want everyone else to do your work for you?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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if the upload is always at 443kb (locked low speed profile) you need to give them an ring to reset it
it should be able to do at least 800kb or higher (noise margin is not always around 6 on upstream)
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