Slow Download speed past 6 p.m.

Hi,
has anyone else suffered from this problem?
Been with orange home broadband for two weeks and the connection to internet is fine, hoever when trying to download my speeds are fine in the morinings (8500mbps) which then steadily decreaese and disappears by 6 p.m. numerous calls to support line in which promised call backs that never come. Spoke to one adviser today and asked if there was any record of my calls, which there were not! how can they trace my history if they are not recording my call history? i was then accused of swearing which i had not, i work in customer service and know the easiest way to get cut off is to start swearing. Tried all the tests nothing has worked, any suggestion?

8500mbps in the mornings - that's hot!

Nothing after 6pm - that's really icy!

Sorry never suffered that problem

Seriously though, 8500Kbps throughput (?) in the mornings and then very slow throughput speeds in the evenings possibly suggest a congested exchange or a source of noise that's killing your download speed.

Posting your router stats might be useful in order to perhaps analyse the problem?

How do i access the router stats on a brightbox router?

Login to router - Advanced Set-UP - Confirm - System - ADSL Status.

Here is the info,

adsl status

This page shows information about your ADSL connection if applicable.

status:
configured current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
data rate information:
stream type actual data rate
Upstream 1251 (Kbps.)
Downstream 9563 (Kbps.)
defect/failure indication:
operation data upstream downstream
Noise Margin 6.6 dB 3.9 dB
Line Attenuation 19.1 dB 32.0 dB
indicator name near end indicator far end indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 1503 68
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 610 67
Interleaved Path HEC Error NA NA
Error Seconds 1242 54
statistics:
Received Cells 61503807
Transmitted Cells 4076143

With ADSL2+ one might expect a downstream data rate of ~14000Kbps with an attenuation of 32dB and a Noise Margin of 3.9dB. Your ADSL2+ downstream data rate (sync) is 9563Kbps which may be on the low side and would explain your downstream throughput of ~8500Kbps.

Can you connect the router into a NTE5 test socket and thus eliminate any possible effects of extension wiring, which may include a bell wire that is liable to pick up noise, and post your router stats as soon as possible after the broadband connection is established?

Edited by 4M2 (Sun 09-Sep-12 22:33:49)

Some information that may be relevant, i downloaded and tried a VPN program which was on a trial period, as soon as i activated this and it masked my ip address my download speeds went back up to maximum! What does this suggest?

Here is the requested stats,

adsl status

This page shows information about your ADSL connection if applicable.

status:
configured current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
data rate information:
stream type actual data rate
Upstream 1267 (Kbps.)
Downstream 9663 (Kbps.)
defect/failure indication:
operation data upstream downstream
Noise Margin 5.7 dB 3.1 dB
Line Attenuation 19.0 dB 31.5 dB
indicator name near end indicator far end indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 2 0
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 1 0
Interleaved Path HEC Error NA NA
Error Seconds 2 0
statistics:
Received Cells 48148
Transmitted Cells 10779

Sorry don't know anything about VPN...did activating it cure the slow speeds that you suffer in the evenings after 6pm?

The suggestion would be that the slow speeds are down to traffic management operating on the Orange connection.

And that VPN traffic is not managed, so escapes the management. What protocol were the downloads using?