EE/Orange BrightBox Port Forwarding issue

Hey guys, got a rather annoying problem going on with this apparently awesome shiney new router from EE

I'm trying to host a Minecraft server from my PC, since the 19th until now it's been absolutely fine.
Today my connection dropped to way below half of my usual speed (27Mb to 3Mb) at least for a while.

Now it's fine, but I'm unable to host a Minecraft server, an using canyouseeme shows all the ports that I've forwarded, as unreachable.

So far I've tried restarting my PC (first thing I did)
Restarting the Router/Modem.
Factory resetting the router.
Re-doing the ports for the local IP I want them open on.
Making sure my IP was correct using cmd / ipconfig.

Nothing else has worked,

*Edit* I also have powerline adapters rated for 200Mbps, that I got while my family was on BT, so I unplugged them from the wall and plugged them back in.
I also tried moving them to different sockets, as a just incase scenario.


Apart from calling customer service, is there anything else I can do or try first?

Thanks

In reply to a post by Decode:

Hey guys, got a rather annoying problem going on with this apparently awesome shiney new router from EE

I'm trying to host a Minecraft server from my PC, since the 19th until now it's been absolutely fine.
Today my connection dropped to way below half of my usual speed (27Mb to 3Mb) at least for a while.

Now it's fine, but I'm unable to host a Minecraft server, an using canyouseeme shows all the ports that I've forwarded, as unreachable.

So far I've tried restarting my PC (first thing I did)
Restarting the Router/Modem.
Factory resetting the router.
Re-doing the ports for the local IP I want them open on.
Making sure my IP was correct using cmd / ipconfig.

Nothing else has worked,

*Edit* I also have powerline adapters rated for 200Mbps, that I got while my family was on BT, so I unplugged them from the wall and plugged them back in.
I also tried moving them to different sockets, as a just incase scenario.


Apart from calling customer service, is there anything else I can do or try first?

Thanks

Hi, have you configured the EE Bright Box router DHCP server with a static IP address range?
Also Windows Internet Protocol (TCP/IP) Properties with; Use the following IP address?

Otherwise the router will not be able to find the port forwarded IP address.

It is very important to setup a Static IP address, if you are going to use port forwarding. When you have port forwarding setup, your router forwards ports to an ip address that you specify. This will probably work when you initially set it up, but after restarting your computer it may get a different ip address. When this happens the ports will no longer be forwarded to your computer's ip address. So the port forwarding configuration will not work.

http://portforward.com/networking/staticip.htm

In reply to a post by E7er:

have you configured the EE Bright Box router DHCP server with a static IP address range?

Isn't it just a matter of Reserving an IP addy for a particular PC by MAC addy? This can be done either manually or reserving its current DHCP IP addy. There is no static range involved. Then there is no need to mess with PC's TCP/IP Properties.

In reply to a post by E7er:

In reply to a post by Decode:

Hey guys, got a rather annoying problem going on with this apparently awesome shiney new router from EE

I'm trying to host a Minecraft server from my PC, since the 19th until now it's been absolutely fine.
Today my connection dropped to way below half of my usual speed (27Mb to 3Mb) at least for a while.

Now it's fine, but I'm unable to host a Minecraft server, an using canyouseeme shows all the ports that I've forwarded, as unreachable.

So far I've tried restarting my PC (first thing I did)
Restarting the Router/Modem.
Factory resetting the router.
Re-doing the ports for the local IP I want them open on.
Making sure my IP was correct using cmd / ipconfig.

Nothing else has worked,

*Edit* I also have powerline adapters rated for 200Mbps, that I got while my family was on BT, so I unplugged them from the wall and plugged them back in.
I also tried moving them to different sockets, as a just incase scenario.


Apart from calling customer service, is there anything else I can do or try first?

Thanks

Hi, have you configured the EE Bright Box router DHCP server with a static IP address range?
Also Windows Internet Protocol (TCP/IP) Properties with; Use the following IP address?

Otherwise the router will not be able to find the port forwarded IP address.

It is very important to setup a Static IP address, if you are going to use port forwarding. When you have port forwarding setup, your router forwards ports to an ip address that you specify. This will probably work when you initially set it up, but after restarting your computer it may get a different ip address. When this happens the ports will no longer be forwarded to your computer's ip address. So the port forwarding configuration will not work.

http://portforward.com/networking/staticip.htm

Thanks for the reply!
My IP is still the same, I also set the IP in the properties on the PC that I use for hosting, I've also tried to host on the PC I'm posting this reply from, but the same problem occurs.

It seems like the ports, even though they've been set in the port forwarding section, aren't actually opening up.

I just tried resetting the router/modem again about 10 minutes ago to see if it was a case of restarting, it still hasn't fixed the issue, all the ports I've tried e.g. 25565, 31100, 25100, are all blocked no matter if they're set in the port forwarding section.

Scratching my head over this one.

Hi there,

Apart from the above, here are a few other things to check

1) Double check the port forwarding rules have been correctly setup in the Bright Box. LAN IP Address is 192.168.1.x (x being the PC you have statically set or DHCP reserved). Protocol Type is either TCP, UDP or TCP/UDP if you aren't sure exactly which you should be using (check Minecraft documentation), LAN Port/Public Port will usually be the same - i.e. 25565. "Enable" should be ticked (important). Each port entry should be on a separate line, and remove any duplicate lines for previous IP addresses you may have configured with the same ports.

2) Are you running the Minecraft server application at the same time as running the canyouseeme port check? Online port checkers usually require the forwarding application to be running before they would report that the port is open/forwarded. Also they will usually only check TCP ports and not UDP.

An alternative would be use the PFPortChecker tool from the guys at portforward.com. Unlike the web checkers, it will actually check the forwarding is working to the application. I've actually done this with the Bright Box and the 3 ports you listed above, and it reported all were open, whereas canyouseeme reported them closed as no application was running for those ports.

3) Do you have a software firewall installed that could be blocking the minecraft service? Again this might prevent incoming ports from reaching the application. Check your firewall rules that the minecraft server is allowing incoming/outgoing traffic.

4) I'm assuming your Bright Box is connected either directly to the ADSL line or if using FTTC then via the BT Openreach VDSL modem? If you have another NAT router between your Bright Box and Internet connection this could cause a lot of problems with port forwarding (double NAT usually causes havoc).

5) Are you definitely sure the ports above are correct for minecraft server? I know some applications (especially P2P apps) will randomize ports every time they are run and rely on UPnP for forwarding - i'm guessing not if this is server software, but you never know.

Deleted by E7er

Edited by deleted (Wed 28-Nov-12 12:35:31)

In reply to a post by Decode:

In reply to a post by E7er:

In reply to a post by Decode:

Hey guys, got a rather annoying problem going on with this apparently awesome shiney new router from EE

I'm trying to host a Minecraft server from my PC, since the 19th until now it's been absolutely fine.
Today my connection dropped to way below half of my usual speed (27Mb to 3Mb) at least for a while.

Now it's fine, but I'm unable to host a Minecraft server, an using canyouseeme shows all the ports that I've forwarded, as unreachable.

So far I've tried restarting my PC (first thing I did)
Restarting the Router/Modem.
Factory resetting the router.
Re-doing the ports for the local IP I want them open on.
Making sure my IP was correct using cmd / ipconfig.

Nothing else has worked,

*Edit* I also have powerline adapters rated for 200Mbps, that I got while my family was on BT, so I unplugged them from the wall and plugged them back in.
I also tried moving them to different sockets, as a just incase scenario.


Apart from calling customer service, is there anything else I can do or try first?

Thanks

Hi, have you configured the EE Bright Box router DHCP server with a static IP address range?
Also Windows Internet Protocol (TCP/IP) Properties with; Use the following IP address?

Otherwise the router will not be able to find the port forwarded IP address.

It is very important to setup a Static IP address, if you are going to use port forwarding. When you have port forwarding setup, your router forwards ports to an ip address that you specify. This will probably work when you initially set it up, but after restarting your computer it may get a different ip address. When this happens the ports will no longer be forwarded to your computer's ip address. So the port forwarding configuration will not work.

http://portforward.com/networking/staticip.htm

Thanks for the reply!
My IP is still the same, I also set the IP in the properties on the PC that I use for hosting, I've also tried to host on the PC I'm posting this reply from, but the same problem occurs.

It seems like the ports, even though they've been set in the port forwarding section, aren't actually opening up.

I just tried resetting the router/modem again about 10 minutes ago to see if it was a case of restarting, it still hasn't fixed the issue, all the ports I've tried e.g. 25565, 31100, 25100, are all blocked no matter if they're set in the port forwarding section.

Scratching my head over this one.

First get it to work with Ethernet, after then configure for wireless.
Have you read the help section in the router for DHCP, Port Forwarding, Port Triggers, Firewall? It states that only for testing purposes temporarily disable the router firewall.

Port Forward, port checking programme http://portforward.com/help/portcheck.htm

You don�t mention you have configured the router DHCP range.

Have you configured the DHCP Start IP and End IP ?

All static IP addresses must not be within the router DHCP range.

In reply to a post by E7er:

All static IP addresses must not be within the router DHCP range.

My understanding is that Reserved IPs can be within DHCP Range,

PS: Do you have to quote every word of the past history? It makes awkward reading and conceals the wood amongst the trees.

I've already noted that I had tried 1, 2 is pretty moot as I've tried to connect to the server with the Minecraft host running, I've used canyouseeme both with the server.exe on and off.

The port is open on both TCP and UDP.

3) I have no firewall enabled, only the Routers.

4) It's connected via VDSL/FTTC.

5) Sure, double and triple.

The server was working, I had issues with my connection on this PC (this is seperate from the one I use for hosting) I restarted the modem/router, ever since then I've been unable to open any port, before and after another restart.

I've tried using a static IP as well as one assigned by the Router, neither has worked.
The only devices using wireless are my phone and tablet, I personally don't use wireless for anything else if it's to do with gaming, uploading etc

I've installed those programs, they all say the same thing that canyouseeme says, I'm unable to connect.

The only thing I can do is connect locally, when the port is changed in the document for minecraft_server.exe, I have to type internal IP:*port*, which works fine.

If I and others try to connect via my external IP, they're now unable to do so, this was all working until this PC (not the host) was experiencing a slow internet connection (2.9Mbps, VS wireless which gave me 33Mbps).

Once the router/modem was restarted, that's when the issues occurred.

Hi Decode - you could try putting the minecraft server IP inside the DMZ for a quick test. You can find this on the Advanced Setup > Firewall > DMZ page.

I wouldn't recommend leaving the IP inside the DMZ for any period of time, but this could help troubleshoot.

In reply to a post by XRaySpeX:

In reply to a post by E7er:

All static IP addresses must not be within the router DHCP range.

My understanding is that Reserved IPs can be within DHCP Range,

My experience with several routers is also that a reserved IP MUST be within the DHCP range.

In reply to a post by Decode:

I've tried using a static IP as well as one assigned by the Router, neither has worked.
The only devices using wireless are my phone and tablet, I personally don't use wireless for anything else if it's to do with gaming, uploading etc

I've installed those programs, they all say the same thing that canyouseeme says, I'm unable to connect.

The only thing I can do is connect locally, when the port is changed in the document for minecraft_server.exe, I have to type internal IP:*port*, which works fine.

If I and others try to connect via my external IP, they're now unable to do so, this was all working until this PC (not the host) was experiencing a slow internet connection (2.9Mbps, VS wireless which gave me 33Mbps).

Once the router/modem was restarted, that's when the issues occurred.

As an experiment I just configured Port Forwarding for my Orange EE Bright Box router and tested the configured Minecraft Dedicated Server port 25565

Go > Advanced Set-Up > Accept > NAT > Port Forwarding

No. 1
LAN IP Address. 192.168.1.9 My computer Ethernet port Static IP address. false address displayed
Protocol Type. TCP&UDP
LAN Port. 25565
Public Port. 25565
Enable. Checked


Enable Ping. Go > Advanced Set-Up > Accept > Firewall > Intrusion Detection > Intrusion Detection Feature.
Discard Ping to WAN Interface: Disable.


I then used PFPort checker and it shows the information below�

External IP Address: Your External IP Address is 2.30.1xx.xx I have added the x�s

Ping Result: We were able to ping your router.

Port Check Result: Your port is OPEN on this computer!

This means our server was able to establish a direct connection with your computer and send it data. Everything is working as it should and your TCP port is forwarded correctly.

http://portforward.com/networking/staticip.htm

http://portforward.com/help/portcheck.htm

Keep this page running there are many port numbers to load
http://en.wikipedia.org/wiki/List_of_TCP_and_UDP_por...

http://whatsmyip.net/

Edited by deleted (Thu 29-Nov-12 22:52:14)

What firewall is running on the PC? This may be blocking the access

In reference to forums.thinkbroadband.com/freeserve/t/4184540-re-eeorange-brightbox...:

3) I have no firewall enabled, only the Routers.

In reply to a post by Decode:

I've tried using a static IP as well as one assigned by the Router, neither has worked.
The only devices using wireless are my phone and tablet, I personally don't use wireless for anything else if it's to do with gaming, uploading etc

I've installed those programs, they all say the same thing that canyouseeme says, I'm unable to connect.

The only thing I can do is connect locally, when the port is changed in the document for minecraft_server.exe, I have to type internal IP:*port*, which works fine.

If I and others try to connect via my external IP, they're now unable to do so, this was all working until this PC (not the host) was experiencing a slow internet connection (2.9Mbps, VS wireless which gave me 33Mbps).

Once the router/modem was restarted, that's when the issues occurred.

I�m wondering do you have the Orange EE Bright Box router static IP addresses configured and the router DHCP server range.

How my Static IP addresses are configured�
Go > Advanced Set-Up > Accept > DHCP

DHCP Settings

DHCP Server. Enable
Lease Time. Forever
Start IP. 192.168.1.21
End IP. 192.168.1.250
Domain Name. Default

This gives me from 192.168.1.1 to 192.168.1.20 = 20 static IP addresses
And from 192.168.1.251 to 192.168.1.255 = 5 static IP addresses.

I can use any of the 25 static IP addresses for devices on my LAN (Local Area Network) and the addresses will not change.

I've got a similar problem
I've been running a web server from home for many years and on many different networks and routers. Recently I changed to EE and I can no longer access it externally. I've forwarded all the relevant ports (80) just like before, but no luck. If I put the server in the DMZ, it works, but port forwarding gives me nothing. I don't really want my server in the DMZ, so this is not a solution for me
Shortly after receiving my EE router, I found that it didn't work very well - it was fine for a while, then just stopped transferring data. So EE sent me a new one. In the time I was waiting for the new router, I plugged in my old BT router and changed the ADSL username and password to make that work. It works fine, but I still can't access my web server remotely. Given that this router was working for years on another network and all I've changed is the ADSL connection data, it seems like the problem is caused by the EE network somehow.
But it is strange that using DMZ works
And strange that the EE docs specify how to enable a web server with port forwarding, when it doesn't work.

In reply to a post by colinquack:

I've got a similar problem
I've been running a web server from home for many years and on many different networks and routers. Recently I changed to EE and I can no longer access it externally. I've forwarded all the relevant ports (80) just like before, but no luck. If I put the server in the DMZ, it works, but port forwarding gives me nothing. I don't really want my server in the DMZ, so this is not a solution for me
Shortly after receiving my EE router, I found that it didn't work very well - it was fine for a while, then just stopped transferring data. So EE sent me a new one. In the time I was waiting for the new router, I plugged in my old BT router and changed the ADSL username and password to make that work. It works fine, but I still can't access my web server remotely. Given that this router was working for years on another network and all I've changed is the ADSL connection data, it seems like the problem is caused by the EE network somehow.
But it is strange that using DMZ works
And strange that the EE docs specify how to enable a web server with port forwarding, when it doesn't work.

I would think the reason you cannot access your Bright Box router remotely is because you have a dynamic IP address and not a static IP address with your Internet Service Provider EE.

Try using DynDNS to connect remotely to your router and home server.

http://helpdeskgeek.com/networking/configure-router-...

http://www.online-tech-tips.com/computer-tips/ddns-d...

http://www.dyncommunity.com/questions/10732/why-does...

The more I delve into the EE Orange Bright Box wireless router capabilities the more I am impress. Have just discovered it has a page all set-up for Dynamic DNS. This allows you to alias your dynamic Internet IP address to a static host name via DynDNS.org or TZO.com. Just what is needed to remote access the router as EE Orange does not provide a static IP address.

Go... Advanced Set-Up > Accept > System > DDNS

DDNS
Dynamic DNS allows you to alias your dynamic Internet IP address to a static host name (eg yourname.dyndns.org). This allows your router to be accessed more easily from outside your home network.
DDNS allows users to map a static Domain Name to a dynamic IP address. However, you must get an account, password, and your static Domain Name from a DDNS service provider. This router supports DDNS services from www.dyndns.org and www.tzo.com.
Once you've registered an account with one of the service providers above, you can enter your domain name, account name and password.

Many routers provide for Dynamic DNS. It's not something special for the Brightbox; all my Netgears do it.

I haven't come across a modern router without it. Even the locked down Sky routers with no DNS server override have dynamic DNS provider support.

I just found this all made out for the new firmware.

Bright Box router - Set up port forwarding http://help.ee.co.uk/system/selfservice.controller?C...

I am trying to view an IP camera remotely via my Brightbox router,
I can view the camera on my local network.

I have setup a dyndns account but when I log onto my host name I am directed to my router.

I have struggled for sometime with this issue.

I am also struggling to set up an FTP service,

could you please advice on the above issues.

In reply to a post by steve242:

I am trying to view an IP camera remotely via my Brightbox router,
I can view the camera on my local network.

I have setup a dyndns account but when I log onto my host name I am directed to my router.

I have struggled for sometime with this issue.

I am also struggling to set up an FTP service,

could you please advice on the above issues.

First it is important you configure your Bright Box DHCP server IP address range to enable static IP addresses for your LAN (Local Area Network) use.

How to configure your Bright Box wireless router DHCP server range.

To configure EE Bright Box router DHCP server range. Go... Advanced Set-Up > Accept > DHCP.
Example:

Lease time: Forever
Start IP: 192.168.1.21
End IP: 192.168.1.250

This will give you 25 LAN static IP addresses 1 to 20 and 251 to 255.

Configure static IP address http://portforward.com/networking/staticip.htm

Primary DNS: 193.36.79.101
Secondary DNS: 193.36.79.100

Configure port forwarding for the webcam within the router Go� Advanced Set-Up > Accept > NAT > Port Forwarding.

Use Protocol Type TCP.

Download Reliable Open Port Check Tool http://portforward.com/help/portcheck.htm

http://www.networkwebcams.com/ip-camera-learning-cen...

Edited by deleted (Sun 05-May-13 15:01:48)

In reply to a post by E7er:

To configure EE Bright Box router DHCP server range. Go... Advanced Set-Up > Accept > DHCP.
Example:

Lease time: Forever
Start IP: 192.168.1.21
End IP: 192.168.1.250

This will NOT give you statis IP Addresses as the next time you power up the router it will most likely assign different addresses as I has now forgotten the previous lease.

See EE Help to see how to set up Reserved addresses

In reply to a post by Mike_Williams:

This will NOT give you static IP Addresses as the next time you power up the router it will most likely assign different addresses as I has now forgotten the previous lease.

Are you trying to say that the router loses its DHCP Range every time it is rebooted? That's no true! It retains whatever was last set as the DHCP Range by the user, just like any other parameters.

Any IPs outside this Range can be employed as static IPs by various means, e.g. fixing at the PC or assigning to a given MAC, which is essentially all that Address Reservation does. The IPs outside the Range are not issued by the DHCP, by definition, so cannot be forgotten.

I do agree that using IPs outside the Range is not the best way to achieve static IPs; using Address Reservation is far superior, easier, tailor-made and does not depend on messing about with PCs settings.

In reply to a post by XRaySpeX:

In reply to a post by Mike_Williams:

This will NOT give you static IP Addresses as the next time you power up the router it will most likely assign different addresses as I has now forgotten the previous lease.

Are you trying to say that the router loses its DHCP Range every time it is rebooted? That's no true! It retains whatever was last set as the DHCP Range by the user, just like any other parameters.

Any IPs outside this Range can be employed as static IPs by various means, e.g. fixing at the PC or assigning to a given MAC, which is essentially all that Address Reservation does. The IPs outside the Range are not issued by the DHCP, by definition, so cannot be forgotten.

I do agree that using IPs outside the Range is not the best way to achieve static IPs; using Address Reservation is far superior, easier, tailor-made and does not depend on messing about with PCs settings.

doing the DHCP forever is norm 2 weeks (its the max time a DHCP time can be set to) and rebooting the router can end up giving that DHCP IP to another device(unless you reserved it) when the router reboots it forgets the DHCP list,
i only know of windows 95 to 8 and iPhone/ipad that Pre reserves the IP when the connection comes back up (as long as it has not Expired yet) if an device gets assigned that IP then it releases it or if the router forces an new IP on the computer, as to why you get the Yellow box warning about 2 devices using the same IP as windows PCs/IOS (ipad/iphone)do tend to keep the IP unless it has time expired or the router forces the IP change or another device gets the same IP (the same IP issue will only happen if the router is turned off and on and a device gets an IP first before windows does

anyway just set the DHCP range to 2-100 and then any IP above that use for static IP as its better to keep the gaming server as static IP then DHCP

Edited by leexgx (Wed 08-May-13 01:42:10)

In reply to a post by leexgx:

Are you trying to say that the router loses its DHCP Range every time it is rebooted? That's no true! It retains whatever was last set as the DHCP Range by the user, just like any other parameters.

No What I am saying is that after a re-boot it will probably assign IP addresses at random within the DHCP range.

In reply to a post by E7er:

DHCP Settings

DHCP Server. Enable
Lease Time. Forever
Start IP. 192.168.1.21
End IP. 192.168.1.250
Domain Name. Default

This gives me from 192.168.1.1 to 192.168.1.20 = 20 static IP addresses
And from 192.168.1.251 to 192.168.1.255 = 5 static IP addresses.

I can use any of the 25 static IP addresses for devices on my LAN (Local Area Network) and the addresses will not change.

Not quite you have 23 IP Addresses for devices on your LAN, 192.168.1.1 is the router, 192.168.1.255 is the broadcast address which should not be used.

Thus the above setup gives you from 192.168.1.2 to 192.168.1.20 = 19 static IP addresses
And from 192.168.1.251 to 192.168.1.254 = 4 static IP addresses.

In reply to a post by Mike_Williams:

In reply to a post by E7er:

DHCP Settings

DHCP Server. Enable
Lease Time. Forever
Start IP. 192.168.1.21
End IP. 192.168.1.250
Domain Name. Default

This gives me from 192.168.1.1 to 192.168.1.20 = 20 static IP addresses
And from 192.168.1.251 to 192.168.1.255 = 5 static IP addresses.

I can use any of the 25 static IP addresses for devices on my LAN (Local Area Network) and the addresses will not change.

Not quite you have 23 IP Addresses for devices on your LAN, 192.168.1.1 is the router, 192.168.1.255 is the broadcast address which should not be used.

Thus the above setup gives you from 192.168.1.2 to 192.168.1.20 = 19 static IP addresses
And from 192.168.1.251 to 192.168.1.254 = 4 static IP addresses.

You are right thanks for the info, it is not recommended to use 255 at the end of the IP address or as the network Subnet.

http://www.comptechdoc.org/independent/networking/gu...

As for the router IP address it should not be left at the default for security reasons, so move it to something like 192.168.16.254

In reply to a post by Mike_Williams:

In reply to a post by E7er:

To configure EE Bright Box router DHCP server range. Go... Advanced Set-Up > Accept > DHCP.
Example:

Lease time: Forever
Start IP: 192.168.1.21
End IP: 192.168.1.250

This will NOT give you statis IP Addresses as the next time you power up the router it will most likely assign different addresses as I has now forgotten the previous lease.

See EE Help to see how to set up Reserved addresses

What a load of rubbish, the configured DHCP server range is saved within the router settings and will return to that setting after each and every reboot.

In reply to a post by Mike_Williams:

No What I am saying is that after a re-boot it will probably assign IP addresses at random within the DHCP range.

Now you are talking at cross purposes. Go back to the post you replied "This will NOT give you static IP Addresses" to. The "This" was the suggestion to use the IPs outside the DHCP range as static. You just derailed this thread!

Anyway the BrightBox tends to issue sticky LAN IPs.

Hi all
Anyone know how to forword a port range?

I need my sip rtp ports forded
That's ports 10000-20000

I have looked under port forword see its one port only for each line...

I have looked under port triggers and see that has port ranges but how do I forword my ports to my device as I cant see how to

do I enter my default sip port as the trigure port then my range as the Public Port?