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Standard User timpent
(learned) Sun 02-Dec-12 21:36:52
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: XRaySpeX] [link to this post]
 
Ok thanks. What do you think might have caused the multiple connection drops we experienced on Thursday, Friday and Saturday?
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 02-Dec-12 22:03:16
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
Dunno, but I had similar, but not as drastic, issues when Orange moved me from LLU to WBC 1.5 years ago. There was about a week of discons after 2 days but I just waited them out in the hope that the training would sort it out and it did.

I'm now getting 20 Meg sync @ 3dB NM, but for 3 months after I was moved I was only getting 11 or 13 Meg, well less than what I had left on LLU.

You can see my progress in my "For the Record" posts from here on: http://forums.thinkbroadband.com/freeserve/t/3995293...

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User timpent
(learned) Mon 03-Dec-12 11:24:16
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
EDIT: Did you notice what they were when you were getting 19-20 Meg?
Hi XRaySpeX

At one point early in the stabilisation period (13th Oct 2012) I posted these figures in this post:

Upstream 1279 (Kbps.)
Downstream 18851 (Kbps.)
Noise Margin 6.9 dB 5.1 dB
Line Attenuation 11.8 dB 20.0 dB

This compares to what we're on now:

Upstream 446 (Kbps.)
Downstream 9724 (Kbps.)
Noise Margin 30.9 dB 10.4 dB
Line Attenuation 12.0 dB 20.0 dB

I'll be calling them shortly... Actually, are the staff at the Indian call centre (ie. first line of support accessed by calling 150) able to remove the banded profile or do I need to ask to speak to another team?

Thanks

Tim

Edited by timpent (Mon 03-Dec-12 11:26:22)


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Administrator MrSaffron
(staff) Mon 03-Dec-12 11:59:52
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
Second tier most likely

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 03-Dec-12 12:21:41
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
You need to speak to Orange's Fault Management Team to release them. If phone support won't put you on to them you need to write formally to Orange as I did.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC

Edited by XRaySpeX (Mon 03-Dec-12 12:23:34)

Standard User timpent
(learned) Mon 03-Dec-12 14:37:15
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: XRaySpeX] [link to this post]
 
Thanks Andrew and XRaySpeX.

I spoke to them a few moments ago and they will remove the banded profile once the line has been stable for 24 hours (it's currently showing the most recent logon was 18 hours ago when I last rebooted the router) so hopefully that will do the trick.

Tim
Administrator MrSaffron
(staff) Mon 03-Dec-12 16:24:04
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
I bet a chocolate biscuit that you'll still be on the same speeds in 36 hours.

Sounds like a stalling tactic to get you off the line, a stable line will always have the odd resync as people have small power cuts, or move hardware around.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 03-Dec-12 16:32:38
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: MrSaffron] [link to this post]
 
Make mine a Chocolate Oliver.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User beardedwonder
(learned) Tue 04-Dec-12 00:37:15
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
They tried similar tactics with me, I think your upload speed is a major giveaway as mine did exactly the same (was stuck between 441kbps and 443kbps) when they were messing with my connection. UKDoc (a forum member) helped me get in touch with 2nd line support.

They try their absolute best to stop you from getting through to 2nd line support, I've even ended up in an argument with a particularly lousy member of their 1st line support staff who said I was lying about the problems with my internet connection and it was going as fast as it could go!
Standard User timpent
(learned) Tue 04-Dec-12 08:01:02
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: beardedwonder] [link to this post]
 
So when I called last night the first line support couldn't put me through to the Fault Management Team Agent because their lines aren't manned after 2100. Would have been handy to know that beforehand when they told me to call back in the evening!

Anyway, I'll try again after 0900 however the router rebooted last night at about 2300 and is now branded an EE brightbox as opposed to an Orange box, so they might use this as an excuse to say it hasn't been stable for 24 hours smile

Fingers crossed!
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