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Standard User XRaySpeX
(eat-sleep-adslguide) Wed 05-Dec-12 14:17:08
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
It's only 1 day. Give it a few days before getting back to them.

Fast or Interleaved?

EDIT: Did you last reboot about 18:00 Tues? Best to reboot in daylight. Reboot now.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC

Edited by XRaySpeX (Wed 05-Dec-12 14:20:17)

Standard User timpent
(learned) Wed 05-Dec-12 14:24:24
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
It's only 1 day. Give it a few days before getting back to them.

Fast or Interleaved?
Interleaved this time...

In reply to a post by XRaySpeX:
EDIT: Did you last reboot about 18:00 Tues? Best to reboot in daylight. Reboot now.

Yes. Done.
Standard User timpent
(learned) Wed 05-Dec-12 15:20:33
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
After the reboot:

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 446 (Kbps.)
Downstream 17181 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 30.9 dB 9.0 dB
Line Attenuation 11.6 dB 19.5 dB


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Standard User timpent
(learned) Mon 10-Dec-12 22:51:23
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
We're now seven days after the stabilisation period started again and we're syncing at a decent speed:

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 444 (Kbps.)
Downstream 15285 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 28.8 dB 12.3 dB
Line Attenuation 11.6 dB 19.5 dB


However the actual throughput as measured on thinkbroadband's speedtester has only once been over 10Mbps (11.6), and most of the time varies between 6 and 8Mbps with occasional brief drops right down <1Mbps.

Any ideas why we aren't seeing the speeds we we were getting before the problems started (14Mbps +-2Mbps approx)?

How should I broach this with EE?

Thanks

Tim
Standard User greenglide
(experienced) Mon 10-Dec-12 23:23:19
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
Well the sync speed up is only 444Kb/s - it ought to be faster. You are on interleaved which usually limits the up speed to 800Kb/s.

Have you tried any other speed tests? speedtest.net is usually reliable.

BT Infinity 2 - IP profile 77 / 20 - super fast!
Previously BE Unlimited - 21,000 Download 1,200 Upload but then moved house - 6,500 Down, 1Mb/s up - gutted!
Ex <n>ildram , been to SKY MAX - 15,225 Download
Administrator MrSaffron
(staff) Tue 11-Dec-12 00:16:21
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
http://www.thinkbroadband.com/speedtest/broadband.html What does the graph look like when using that test? Nice and flat or very spiky?

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User timpent
(learned) Tue 11-Dec-12 10:08:31
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: MrSaffron] [link to this post]
 
Interestingly speedtest.net gave a result 2Mbps faster than TB just now:

ST = 10.5Mbps
TB = 8.5Mbps

The ST graph was smooth except for two large spikes. I've just re-run it and it was 10.1Mbps and this time there weren't any big spikes, but there's no way you'd describe it as smooth. Think Alps compared to rolling Dorset hills...

speedtester.bt.com:

Download speedachieved during the test was - 10.3 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 13.48 Mbps

Upload speed achieved during the test was - 0.33Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps


Thanks

Tim
Standard User timpent
(learned) Wed 12-Dec-12 10:27:34
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
So I tested at regular intervals throughout the day yesterday and TB was giving 7.5-8.5Mbps, and ST 9.5-10.5Mps.

The router stats are:

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 444 (Kbps.)
Downstream 15165 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 31.2 dB 12.3 dB
Line Attenuation 11.7 dB 19.5 dB


Bearing in mind we were seeing speeds of 14-16Mbps on SpeedTest.net a month ago should I be happy with this (it's stable) or can I ask EE to tweak the downstream SNR a bit more? It seems odd to me that it's syncing at 15Mbps but the throughput is only 10Mbps... Or am I missing something?

Thanks, as always.

Tim
Administrator MrSaffron
(staff) Wed 12-Dec-12 13:03:34
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
If you are downloading from multiple places, are you able to get speeds any faster?

Maximum throughput should be 88.2% of the downstream connection speed, then allowing perhaps 5 to 10% for the things like protocol overheads and PC effects.

Also all these speed tests, they are using Ethernet?

With a 12dB target margin there is still a lot of scope for improving speeds, and the upstream is still borked.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User timpent
(learned) Wed 12-Dec-12 13:37:04
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: MrSaffron] [link to this post]
 
Nope, speedtester.bt.com gives the same speeds as speedtest.net. It's just the TB tester that seems to record 2Mbps lower.

Most of the tests are over wireless, however when I've done some over ethernet the results are the same.

From what you're saying the throughput is a bit low for our given sync speed, but that the real improvements will come if we can get the target SNR reduced (downstream and upstream).

BTW, when the Openreach engineer visited last Friday he simplified our wiring and installed a modern socket, and ran the usual tests which showed a very low number of faults over a 5 min test period (16 on upstream, 2 on downstream to be precise) so there's nothing wrong with the line...

I'll be getting on the blower to EE shortly.

Thanks

Tim

Edit - Have just spoken to EE and it turns out we're still in the stabilisation period so they're saying nothing can be done for another few days...

Edited by timpent (Wed 12-Dec-12 14:09:27)

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