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Standard User timpent
(regular) Sun 23-Dec-12 15:53:27
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: XRaySpeX] [link to this post]
 
For two days we had near perfect connectivity however on Thursday afternoon the connection started dropping again, at a frequency varying from once per 3-5 mins to once per 20 hours. Having just checked the log it appears to have dropped about three times in the last three hours.

I'm wondering whether it might be something to do with all the rain we've had (although it's been dry today)...?

Any other ideas?

NB. We're still getting good speeds so no problem on that front...

Thanks
Standard User timpent
(regular) Tue 25-Dec-12 19:50:02
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
Up and down all day today (and it's been pretty unreliable for the last few days too) - dropping every 10-30 minutes frown

Current stats:

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1276 (Kbps.)
Downstream 17211 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 7.6 dB 9.1 dB
Line Attenuation 11.7 dB 19.5 dB

Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 1035 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 7 99
Loss of Signal Defect 84 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 86 445
Error Seconds 3855 2388


Is our line simply not up to the job, or could it be anything else? Any ideas?

Thanks...

Tim

PS. Merry Christmas all!

Edited by timpent (Tue 25-Dec-12 19:51:42)

Standard User timpent
(regular) Tue 25-Dec-12 19:57:07
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
It just went down again - here's some edited stats from the log:

Tue Dec 25 19:52:35 2012 PPP connection down (VC1)
Tue Dec 25 19:25:53 2012 PPP connection down (VC1)
Tue Dec 25 19:04:50 2012 PPP connection down (VC1)
Tue Dec 25 18:37:11 2012 PPP connection down (VC1)


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Standard User timpent
(regular) Fri 28-Dec-12 16:25:58
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
But how long will it last? Just hope they don't interfere with it again like they did before.

For the last week our connection has been dropping every few minutes (occasionally hours) and we're unsurprisingly syncing at lower speeds. These are the current stats:

Time Connected: 00:07:21

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)

Data Rate Information
Stream Type Actual Data Rate
Upstream 888 (Kbps.)
Downstream 12384 (Kbps.)

Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 12.4 dB 17.4 dB
Line Attenuation 11.8 dB 20.0 dB

Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 13509 1997
Fast Path CRC Error NA NA
Interleaved Path CRC Error 372 406
Loss of Signal Defect 94 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 21444 1329
Error Seconds 3975 1157
Statistics
Received Cells 1408424
Transmitted Cells 131453


An OpenReach engineer is now booked for 5th Jan (he'll be the third one), but I wouldn't mind betting that he won't find anything wrong with the line (as per the last two visits). The disconnections occur when the router is plugged into the test socket as well, so unless it's the router (how likely is this?), I guess it must be an intermittent problem with the line. Could wind and/or rain affect it?

The annoying thing is that we're less than half a mile from the exchange and when the connection is working fine we get very good sync speeds and throughput, but at the moment our broadband is unusable for streaming films and music and online Xbox gaming, so my teenage kids are naturally giving me a lot of grief!

Any advice on keeping my cool with EE will be gratefully received...

Thanks

Tim
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 28-Dec-12 17:28:56
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
In reply to a post by timpent:
An OpenReach engineer is now booked for 5th Jan (he'll be the third one), but I wouldn't mind betting that he won't find anything wrong with the line
He won't! He has no control of the NM.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User timpent
(regular) Fri 28-Dec-12 18:00:27
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by timpent:
An OpenReach engineer is now booked for 5th Jan (he'll be the third one), but I wouldn't mind betting that he won't find anything wrong with the line
He won't! He has no control of the NM.

I totally realise that, but hopefully he might get to the bottom of the disconnection issues...
Standard User beardedwonder
(learned) Sun 30-Dec-12 15:03:13
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
Have any of the previous engineers had a look in the cabinet in the street? The connector in mine had gone mouldy so it was replaced and really helped with my connection speed.
Standard User timpent
(regular) Sun 30-Dec-12 17:34:59
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: beardedwonder] [link to this post]
 
Hi BW

Nope, they've only tested the line from inside the house (and found it ok - in fact the last one on 5th Dec IIRC only measured 16 errors in 5 mins which he said was much less than normal). But this time I'll make sure he does some external checks as well.

Tim
Standard User beardedwonder
(learned) Sun 30-Dec-12 17:46:03
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: timpent] [link to this post]
 
In reply to a post by timpent:
Hi BW

Nope, they've only tested the line from inside the house (and found it ok - in fact the last one on 5th Dec IIRC only measured 16 errors in 5 mins which he said was much less than normal). But this time I'll make sure he does some external checks as well.

Tim

My line test was fine the or the first visit as well, and even on the second but he then went up to the cabinet and found a dodgy connector.
Standard User timpent
(regular) Sat 05-Jan-13 23:22:12
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Re: Was connecting at 19-20Mbps download, now only 9722Kbps


[re: beardedwonder] [link to this post]
 
Fingers crossed the latest visit from an Openreach engineer has done the trick - see my other thread... http://forums.thinkbroadband.com/freeserve/t/4196164...
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