i am paying for adsl2+ but i know that i can only get upto 8Mb/s on my line.
Unfortunatly the only phone socket in the house is not the one with a test socket.
Apparently according to BT it is not a requirements for homes to have them.
I have tried with my laptop and a cat5 Ethernet cable plugged straight to the router and removed the adaptors still to no avail. The ping was exactly the same.
We have had really erratic internet and i'm pretty sure that its not a hardware issue but a line issue.
Really appreciating the suggestions though!!!
You should be getting a higher sync rate, your target SNR is 9db (the defualt setting is 6db) indicating an issue , When BT openreach install a telephone line it is routine for them to install a NTE5 ( master socket) This is the point where BT openreaches responsibilities end AKA demacation point , This also allows you to isolate any internal wiring (extensions) and equipment connected to those , to avoid possible BT openreach charges , because if a fault is due to your equipment or internal wiring you will end up being charged, and they won't fix the problem
So as for you being told by some script reading monkey at bt retail or EE that a NTE5 BT master socket isnt required is totally incorrect info , they have been fitting NTE5's for 6yrs that i know of, probably longer , You should have an NTE5
link to what BT open reach always fit NTE5
I would be reporting this as a fault to you isp, unless you can hear crackling or other odd sounds when making a call, try the quiet line test dial 17070 option 2 use a corded phone,and use the secrecy button or cover the mic so you don't induce background noise ity should be complely quite apart from the recorded announcment
Because you are unable to isolate any internal extension wiring/bell wires even could well be why you observed no difference in stability of the connection, as such you cannot rule out connected equipment in your home such as sky boxes other telephones all need to be filtered so an adsl filter is required for anything plugged into extensions ,
Edited by tommy45 (Sun 03-Feb-13 16:14:09)