Shocking customer service from EE

As in previous thread I have been having issues with XBMC which started on Friday.

Friday - Was told by customer support we don't use traffic management at EE !!!

Saturday - Told that it would cost me £84 to cancel my contract.

Sunday - Spoke to customer support who would arrange 2nd tie support to phone me with 24hrs.....however BB service got so bad yesterday that I contacted EE and wanted out at no cost to me only to be told that I would have to pay £50 this time. Then I was given 2 tie phone number and told to phone them on Monday morning.

Monday - Phoned 2 tie support only to be told....How did you get this number !!!!! I said your customer service advisor gave it...................Sorry we can't speak to you we busy !!!!!

I've explained that I have been in contact with Trading Standards and been advised that given EE 7 days to solve the problem or I can request EE cancel contract due to being unable to solve issues.

http://help.ee.co.uk/system/selfservice.controller?C...

Of course the issue may be nothing to do with traffic management

In reply to a post by MrSaffron:

Of course the issue may be nothing to do with traffic management

Just seen OP's exchange: Aberdare. He is not Off Orange's Net, so streaming should not be throttled there.

Edited by XRaySpeX (Tue 11-Jun-13 12:43:19)