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Standard User parish
(experienced) Mon 30-Sep-13 14:32:06
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Worth switching to EE from BT Total Broadband?


[link to this post]
 
I've recently switched my mobile to Orange who are pushing what seems like a very good deal for home BB.

I'm currently with BT Unlimited (was Option 3) and generally have no complaints but I'm getting more than a little p***ed off with BT who constantly trot out the "not cost-effective" argument for not letting me have Infinity when there's a box across the street yet can sqaunder £738m on the rights to football and then have the cheek to try and kid me that it's a freebie. I find football only marginally less boring than watching grass grow and would much rather they spent their (our) millions on their network.

What is Orange/EE like? The speeds should be the same as they will be using the same piece of BT wet string for the connection but what are they like for data caps and traffic management (we all know that "Unlimited" means nothing of the sort)?

I'm not a heavy user. Although I don't check my usage regularly, the highest I've ever seen is 76GB in a month but maybe more now as we watch quite a bit on Netflix.

Worth switching, or is it a case of getting what you pay for?
Standard User glossywhite
(member) Mon 30-Sep-13 21:45:02
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Re: Worth switching to EE from BT Total Broadband?


[re: parish] [link to this post]
 
In reply to a post by parish:
I've recently switched my mobile to Orange who are pushing what seems like a very good deal for home BB.

I'm currently with BT Unlimited (was Option 3) and generally have no complaints but I'm getting more than a little p***ed off with BT who constantly trot out the "not cost-effective" argument for not letting me have Infinity when there's a box across the street yet can sqaunder £738m on the rights to football and then have the cheek to try and kid me that it's a freebie. I find football only marginally less boring than watching grass grow and would much rather they spent their (our) millions on their network.

What is Orange/EE like? The speeds should be the same as they will be using the same piece of BT wet string for the connection but what are they like for data caps and traffic management (we all know that "Unlimited" means nothing of the sort)?

I'm not a heavy user. Although I don't check my usage regularly, the highest I've ever seen is 76GB in a month but maybe more now as we watch quite a bit on Netflix.

Worth switching, or is it a case of getting what you pay for?


Simple - YES - do it.

We were with BT from 1982 until 2006 (ish), and we then, foolishly, moved to "TalkTalk". I shall just say this; we USED to think you couldn't get any worse than BT... well, let me just say - you DEFINITELY can. That is omitting all the details of our "experience" for the sake of my sanity.

Moving to Orange (they were still Orange back in 2011, when I finally migrated from TalkTalk) was the best landline & ADSL decision we've ever made!

We now pay just over £31 a month for unlimited ADSL, unlimited anytime calls including ALL "01" and "02" numbers, 0870, 0845, fair usage for free calls to a selection of foreign landlines (unsure which - never use, so never checked) and 1,000 mins FREE of UK mobile calls.

Yes, in a nutshell. The customer services agents are polite, agreeable and efficient (Indian "tech support" are polite - but a bit like walking through treacle crazy)

If you ever have any problems with EE, call their executive office: 0800 079 0032 - they resolve things VERY politely - I have never had to use them, but they called me today and offered me the new "Bright Box 2", gratis!

Brill - please do it, for your sanity.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 30-Sep-13 21:49:53
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Re: Worth switching to EE from BT Total Broadband?


[re: parish] [link to this post]
 
As long as you are in EE's network area, which isn't obvious, it is unlimited with no traffic management except for P2P. EE Traffic management.

If they offer their ADSL lowest product for £5 (with EE mobile) then you are in their network area; otherwise it'll be £15.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC


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Standard User glossywhite
(member) Mon 30-Sep-13 21:52:58
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Re: Worth switching to EE from BT Total Broadband?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
As long as you are in EE's network area, which isn't obvious, it is unlimited with no traffic management except for P2P. EE Traffic management.

If they offer their ADSL lowest product for £5 (with EE mobile) then you are in their network area; otherwise it'll be £15.


I am not in their LLU area - I am served by the OpenReach "IPStream" product, but it's still a great service. It's good enough, just not to be paying line rental to BT - the crooks.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 30-Sep-13 21:55:10
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Re: Worth switching to EE from BT Total Broadband?


[re: glossywhite] [link to this post]
 
In reply to a post by glossywhite:
We now pay just over £31 a month for unlimited ADSL, unlimited anytime calls including ALL "01" and "02" numbers, 0870, 0845, fair usage for free calls to a selection of foreign landlines (unsure which - never use, so never checked) and 1,000 mins FREE of UK mobile calls.
Why not £26.75 = £12 Unlimited Broadband and Anytime + Mobile Calls + £14.75 line rental?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User glossywhite
(member) Mon 30-Sep-13 21:58:55
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Re: Worth switching to EE from BT Total Broadband?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by glossywhite:
We now pay just over £31 a month for unlimited ADSL, unlimited anytime calls including ALL "01" and "02" numbers, 0870, 0845, fair usage for free calls to a selection of foreign landlines (unsure which - never use, so never checked) and 1,000 mins FREE of UK mobile calls.
Why not £26.75 = £12 Unlimited Broadband and Anytime + Mobile Calls + £14.75 line rental?


Ah yes - we pay £5 for the unlimited mobile calls - they're not "free", technically, but VERY VERY VERY cheap.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 30-Sep-13 22:01:36
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Re: Worth switching to EE from BT Total Broadband?


[re: glossywhite] [link to this post]
 
In reply to a post by glossywhite:
I am not in their LLU area
EE don't do LLU anymore. Their network area is historic and if you are not in it it is heavily traffic managed. Traffic Management Policy for EE Unlimited Off-Net Broadband.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User parish
(experienced) Mon 30-Sep-13 22:26:58
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Re: Worth switching to EE from BT Total Broadband?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by glossywhite:
I am not in their LLU area
EE don't do LLU anymore. Their network area is historic and if you are not in it it is heavily traffic managed. Traffic Management Policy for EE Unlimited Off-Net Broadband.


How can I tell if I'm in their network area?
Standard User parish
(experienced) Mon 30-Sep-13 22:35:15
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Re: Worth switching to EE from BT Total Broadband?


[re: glossywhite] [link to this post]
 
In reply to a post by glossywhite:
Simple - YES - do it.

We were with BT from 1982 until 2006 (ish), and we then, foolishly, moved to "TalkTalk". I shall just say this; we USED to think you couldn't get any worse than BT... well, let me just say - you DEFINITELY can. That is omitting all the details of our "experience" for the sake of my sanity.

Moving to Orange (they were still Orange back in 2011, when I finally migrated from TalkTalk) was the best landline & ADSL decision we've ever made!

We now pay just over £31 a month for unlimited ADSL, unlimited anytime calls including ALL "01" and "02" numbers, 0870, 0845, fair usage for free calls to a selection of foreign landlines (unsure which - never use, so never checked) and 1,000 mins FREE of UK mobile calls.

Yes, in a nutshell. The customer services agents are polite, agreeable and efficient (Indian "tech support" are polite - but a bit like walking through treacle crazy)

If you ever have any problems with EE, call their executive office: 0800 079 0032 - they resolve things VERY politely - I have never had to use them, but they called me today and offered me the new "Bright Box 2", gratis!

Brill - please do it, for your sanity.


Thanks for the info.

Do you pay the BT line rental through Orange/EE or still direct to BT? I ask because I am currently on the deal from BT where I paid my line rental up front for a year (£5/month saving IIRC) and that runs until the end of the year.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 30-Sep-13 22:42:11
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Re: Worth switching to EE from BT Total Broadband?


[re: parish] [link to this post]
 
In reply to a post by parish:
How can I tell if I'm in their network area?
In reply to a post by XRaySpeX:
If they offer their ADSL lowest product for £5 (with EE mobile) then you are in their network area; if it is £15 then you are outside their network area.


1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 30-Sep-13 22:43:42
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Re: Worth switching to EE from BT Total Broadband?


[re: parish] [link to this post]
 
You can't get BB from EE without taking their line rental.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User parish
(experienced) Tue 01-Oct-13 00:02:16
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Re: Worth switching to EE from BT Total Broadband?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by parish:
How can I tell if I'm in their network area?
In reply to a post by XRaySpeX:
If they offer their ADSL lowest product for £5 (with EE mobile) then you are in their network area; if it is £15 then you are outside their network area.


£2.50/month for 12 months, then £5/month - https://broadband.ee.co.uk/packages#plans-06 ?
Standard User glossywhite
(member) Tue 01-Oct-13 01:27:18
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Re: Worth switching to EE from BT Total Broadband?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by parish:
How can I tell if I'm in their network area?
In reply to a post by XRaySpeX:
If they offer their ADSL lowest product for £5 (with EE mobile) then you are in their network area; if it is £15 then you are outside their network area.


I've no idea about their catchment area. I pay line rental direct to Orange ("EE"), as the line is taken over by them when you subscribe
Standard User eckiedoo
(member) Tue 01-Oct-13 07:27:16
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Re: Worth switching to EE from BT Total Broadband?


[re: glossywhite] [link to this post]
 
Keep in mind that the (phone) line technically belongs to BT Openreach, "the Last Mile"; and that Orange/EE pass a significant proportion of that Line Rental cash to BTO for the USE/Rental of the line.

Any faults in the line are handled by BTO, Orange/EE acting as intermediaries in the process.

About 2 to 3 years back, BT took over the maintenance and possibly ownership of the Orange equipment in the exchanges. Others with better knowledge of that transfer may be able to enlarge on that aspect.

So the performance of your Broadband locally is equally or more dependent on BT etc as at any previous time.

==========================

I have been progressively since 1997, with Freeserve, Wanadoo, Orange and EE for Dial-up and B; and directly with BT for basic phone services until about 15 months back, when I changed to the full Orange/EE contract, similar to the type that the OP asked about.

The "free" Anytime calls and 500 minutes of calls to Mobiles are particularly useful. Thus there is a saving of about £10 per months on the total costs.

BB runs about 14.71 Mb/s DS and 1 Mb/s US; and judging by the TBB Broadband Map, is the fastest in the area, at about 1,286 metres from the exchange.

Fibre recently announced as 31st May 2014, no Virgin cable.

My BB is also on the Samknows monitoring programme; and that generally confirms the TBB results.

Others in the area, mainly on SKY, are about 9 Mb/s typically down to 6 Mb/s, with the odd one about 12 Mb/s.
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 01-Oct-13 16:33:32
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Re: Worth switching to EE from BT Total Broadband?


[re: parish] [link to this post]
 
In reply to a post by parish:
£2.50/month for 12 months, then £5/month - https://broadband.ee.co.uk/packages#plans-06 ?
Did you put in your phone no. to get that? Or are you just reading EE's main page?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 01-Oct-13 16:45:13
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Re: Worth switching to EE from BT Total Broadband?


[re: glossywhite] [link to this post]
 
& I don't!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User parish
(experienced) Tue 01-Oct-13 18:08:26
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Re: Worth switching to EE from BT Total Broadband?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by parish:
£2.50/month for 12 months, then £5/month - https://broadband.ee.co.uk/packages#plans-06 ?
Did you put in your phone no. to get that? Or are you just reading EE's main page?


I put my phone number in
Administrator MrSaffron
(staff) Tue 01-Oct-13 20:31:54
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Re: Worth switching to EE from BT Total Broadband?


[re: eckiedoo] [link to this post]
 
The old orange LLU kit is dead, everyone s basically on a BT Wholesale WBC or IPStream Connect service.

Though BT wholesale run it a little differently, with a much greater chance of banding happening

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 01-Oct-13 20:52:16
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Re: Worth switching to EE from BT Total Broadband?


[re: parish] [link to this post]
 
Then you are in their area.

What exchange is that?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User parish
(experienced) Tue 01-Oct-13 20:57:46
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Re: Worth switching to EE from BT Total Broadband?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
Then you are in their area.

What exchange is that?


Thanks.

Trowbridge Wilts - SSTRO
Standard User ukhardy07
(fountain of knowledge) Tue 01-Oct-13 22:04:46
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Re: Worth switching to EE from BT Total Broadband?


[re: parish] [link to this post]
 
EE is actually highly traffic managed on torrents, it's worse in non network areas. BT unlimited now does actually mean just that. If you signed upto BT in around the last 6 months there's no traffic management or slowdowns or usage limits. It might be worth getting BT to put you onto one of these packages which have no management in place.

Sky LLU is also actually totally unlimited too.

EE isn't bad overall if you don't wanna torrent all day.
Standard User glossywhite
(member) Wed 02-Oct-13 00:57:02
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Re: Worth switching to EE from BT Total Broadband?


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
EE is actually highly traffic managed on torrents, it's worse in non network areas. BT unlimited now does actually mean just that. If you signed upto BT in around the last 6 months there's no traffic management or slowdowns or usage limits. It might be worth getting BT to put you onto one of these packages which have no management in place.

Sky LLU is also actually totally unlimited too.

EE isn't bad overall if you don't wanna torrent all day.


Why should that matter? Who uses torrents all the time? If you're not doing naughty things, it can't affect you smile

One of the very reasons traffic shaping exists, it BECAUSE of non-stop torrent addicts - I don't care, I don't use torrents, and the only people who whine and whinge about it are those who have nothing better to do than to hoard copyrighted material they are not entitled to.

Never mind smile

Edited by glossywhite (Wed 02-Oct-13 00:59:32)

Standard User ukhardy07
(fountain of knowledge) Wed 02-Oct-13 00:59:54
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Re: Worth switching to EE from BT Total Broadband?


[re: glossywhite] [link to this post]
 
The op said
What is Orange/EE like? The speeds should be the same as they will be using the same piece of BT wet string for the connection but what are they like for data caps and traffic management (we all know that "Unlimited" means nothing of the sort)?
For the op I think it matters as they asked about traffic management, hence why I brought it up. For me I'm not really bothered as I don't torrent really nowadays so EE is just as good as any ISP although it's nice to have torrents going fast when you might choose to use them once in a while.
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 02-Oct-13 21:47:57
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Re: Worth switching to EE from BT Total Broadband?


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
For the op I think it matters as they asked about traffic management
Yes, OP did, but never mentioned torrents. So we don't know whether it matters or not, and they've already been warned that EE throttles P2P. So the OP has enough info as to whether it is suitable.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User E7er
(knowledge is power) Mon 07-Oct-13 10:50:59
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Re: Worth switching to EE from BT Total Broadband?


[re: parish] [link to this post]
 
Find what services you can get and your street cabinet number. wink

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User E7er
(knowledge is power) Mon 07-Oct-13 11:32:27
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Re: Worth switching to EE from BT Total Broadband?


[re: parish] [link to this post]
 
In reply to a post by parish:
Do you pay the BT line rental through Orange/EE or still direct to BT? I ask because I am currently on the deal from BT where I paid my line rental up front for a year (£5/month saving IIRC) and that runs until the end of the year.
I had my landline telephone with BT and paid for the line rental 12 months in advance on line rental saver, you will have to wait until the end of your contract then move, otherwise it will cost you. frown Unless you claim your contract buyout credit from EE after you join their broadband and telephone services. smile

EE/Orange also have line rental saverů
Line rental Saver
Line rental is £14.75 a month, or you can choose Line Rental Saver.
Line Rental Saver allows you to pay for 12 months line rental in advance by debit or credit card with a non-refundable payment of £132, the equivalent of £11 a month. It cannot be paid in instalments. Each month you will receive a monthly line rental credit on your account.

http://help.ee.co.uk/system/selfservice.controller?C...

http://buyout.ee.co.uk/?WT.mc_id=OFF_EE_V_buyout&WT....

http://forums.thinkbroadband.com/freeserve/4233280-c...

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
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