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Standard User mikepaterson
(regular) Sat 01-Feb-14 14:28:42
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Re: Moved form TalkTalk to EE - everything is worse!


[re: Mike_Williams] [link to this post]
 
EE appear to be far worse from my limited experience. They support team and Fault Managers appear to know far less about broadband than I do (which is not a whole lot, though I have been in IT for 30 years).

They are jokers - shoddy service and shoddy support. I wish I was back with TalkTalk!
Standard User mikepaterson
(regular) Sat 01-Feb-14 14:40:18
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Re: Moved form TalkTalk to EE - everything is worse!


[re: mikepaterson] [link to this post]
 
Well, it appears that none of the calls I had with ee were recorded so they cannot confirm that I was mis-sold. They give me a free month and close the case!!

On calling back, it would appear that their advisers have no idea that moving from a TalkTalk LLU connection could be a retrograde step. The advisor obviously didn't lie, when they told me that I would get the same speeds as I was receiving with Talk Talk because it was the same line, but they obviously were ill-educated and unable therefore to answer correctly.

Looks like I will have to push this through with Ofcom now, but I am having 1 last stab with EE customer service, before doing so.
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