EE speeds - can anyone advise

Hi all. I'm a long time FS/Wanadoo/Orange/EE customer, who until recently was happy with an ADSL2+ Connection speed of around 10-11Mbps (10,000-11,000kbps). This then dropped to around 9Mbps at best, and then plummeted to ADSL type levels - the best I have seen in the last two months is 7.5Mbps, the worst 4.5Mbps. Upload has been pretty consistent at around 0.9Mbps. An oddity is that I get better connection speeds when I force the modem to ADSL2 rather than ADSL2+, though up speed remains the same. Can anyone shine any light on possible causes/reasons/EE voodoo? The has been no change in the internal wiring, though i have checked with all other phones/extensions disconnected (modem has it's own line direct to the master socket, hardwired to the extension port with the ring wire disconnected). Silent line test is nice and quiet. The situation is the same with two different modem/routers, though both are Linksys and related models. Some stats will follow. Thanks for any assistance.

Hardware - Linksys WAG354G ADSL/ADSL2+ (custom firmware)
Linksys WAG200 ADSL2/ADSL2+

Basic line stats: Linksys WAG200, firmware 1.01.09

DSL Status: Connected
DSL Modulation Mode: ADSL2
DSL Path Mode: Fast
Downstream Rate: 6413 kbps
Upstream Rate: 1107 kbps
Downstream Margin: 13 db
Upstream Margin: 6 db
Downstream Line Attenuation: 24 db
Upstream Line Attenuation: 6.5 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 19 db

You should be getting 17 Meg on ADSL2+ or even 12 Meg on ADSL2.

This is too high, should be 6 or even 3 dB:

In reply to a post by RoguePony:

Downstream Margin: 13 db

Either you are getting lots of errors or discons, or Orange is capping you.

Does your router report any error stats?

Have you tried in hidden test socket behind faceplate?

Edited by XRaySpeX (Thu 23-Jan-14 22:59:02)

Thanks for responding, I do appreciate it
Afraid the router doesn't give me any error stats, but I've not noticed any issues with disconnections while downloading or similar, and I play a few MMO games with no apparent issues. I havn't tried the test socket yet, but have switched out filters and disconnected the extension that carries the phones without any change. I'll try the test socket tomorrow eve when I get in from work, and report back.
I do wonder if Orange/EE are capping me, as I am on an old package (Home select, upto 20 Meg) and refuse to "upgrade" to any of their bundled packages

Hi

I also go back to FS and appear to have had the same problem.Loyalty does not count. An average of around 10mbps from April 2011 to early December 2013 then started to fall now c 6mbps. Upload a little better nearer 1mbps rather than o.7mps. Change from 2.27 and 2.30 IP address to 95.115 seems to have happened at the same time.

EE despite many e emails and contact with customer service and technical do not want to know so I have written to CEx who they say is a busy man who does not get involved with customers.

I think it must be all about money. TBB say below average for West Midlands. BBC lunchtime today say average BB speed 14mps that's a laugh!

Watched Portillo railway programme on i player 30 minutes took 40 minutes with buffering. Hopeless.
i

In reply to a post by RoguePony:

I do wonder if Orange/EE are capping me, as I am on an old package (Home select, upto 20 Meg)

I'm on same unbundled package and am getting full speeds despite a fault on my line for the last 3 weeks, being looked into.

In reply to a post by EEuser:

Change from 2.27 and 2.30 IP address to 95.115 seems to have happened at the same time

When Orange ceased LLU and went BTw. That was April 2011 for me. Is that "the same time" you meant?

Yes April 2011 Orange transferred equipment to BT without telling anyone and I had two months of pain. All my fault of course but I had to scrap all my telephone line connections in house and buy new wireless phones and escalate to the Orange Executive office before getting the 10mbps service I enjoyed to Dec 2013.

As the original post Orange user has exactly the problem I have it seems clear to me the problem is at the EE / Orange end and not at the home end. I wonder how many other people have similar problems? Looking at the TBB map of service speeds for my neighbourhood they vary from 1.31 to 110mbps yes 110! Also looking at the broadband providers list and TBB customer ratings I detect more low disatisfaction readings than before.

Righty ho - I've tried the router in the test (hidden) socket of the master socket, both direct and through a filter, and both ADSL2+ and ADSL2 (forced). Stats are below, but are consistent with the results I get on the usual wiring. It's this consistency that makes me think the issue is with Orange/EE - line problems would, I think, give more variable results (as well as being apparent on the quiet line test), while the fact that I've seen connection speeds around 10Mbps show that the line is capable of more than I currently get.
The question is what to do next - I'm loathed to try and work my way through customer support to someone who knows what they're talking about - the last time I had to do it, the operator ended up telling me that they couldn't support my non-orange router! (Which wasn't the issue - they'd "regraded" my then upto 8meg connection back to 2meg )
Anyway - the stats; Two connections each at ADSL2 and ADSL2+, both with and without a filter used.

Direct connection to master test socket:
DSL Status: Up
DSL Modulation Mode: ADSL2+
Number of failed trainings: 1
ISP DSLAM Chipset ATUC Code & Brand:  -- Error getting the brand
DSP Datapump version: [7.04.03.00] Annex A
DSL Path Mode: FAST
Downstream Rate: 5165 Kbps
Upstream Rate: 1063 Kbps
Downstream Margin: 13 db
Upstream Margin: 6 db
Downstream Line Attenuation: 23
Upstream Line Attenuation: 13
Downstream Transmit Power: 21
Upstream Transmit Power: 10
Downstream Max Attain Bitrate: 5192 Kbps
Upstream Max Attain Bitrate: 1064000 Kbps

DSL Status: Up
DSL Modulation Mode: NOT TRAINED (ADSL2)
Number of failed trainings: 1
ISP DSLAM Chipset ATUC Code & Brand: IFTN -- Infineon
DSP Datapump version: [7.04.03.00] Annex A
DSL Path Mode: FAST
Downstream Rate: 6801 Kbps
Upstream Rate: 1091 Kbps
Downstream Margin: 15 db
Upstream Margin: 6 db
Downstream Line Attenuation: 23
Upstream Line Attenuation: 13
Downstream Transmit Power: 19
Upstream Transmit Power: 11
Downstream Max Attain Bitrate: 6828 Kbps
Upstream Max Attain Bitrate: 1092000 Kbps

DSL Status: Up
DSL Modulation Mode: NOT TRAINED
Number of failed trainings: 1
ISP DSLAM Chipset ATUC Code & Brand: IFTN -- Infineon
DSP Datapump version: [7.04.03.00] Annex A
DSL Path Mode: FAST
Downstream Rate: 6385 Kbps
Upstream Rate: 1079 Kbps
Downstream Margin: 13 db
Upstream Margin: 6 db
Downstream Line Attenuation: 23
Upstream Line Attenuation: 13
Downstream Transmit Power: 19
Upstream Transmit Power: 11
Downstream Max Attain Bitrate: 6412 Kbps
Upstream Max Attain Bitrate: 1080000 Kbps

DSL Status: Up
DSL Modulation Mode: ADSL2+
Number of failed trainings: 1
ISP DSLAM Chipset ATUC Code & Brand: IFTN -- Infineon
DSP Datapump version: [7.04.03.00] Annex A
DSL Path Mode: FAST
Downstream Rate: 6058 Kbps
Upstream Rate: 1075 Kbps
Downstream Margin: 13 db
Upstream Margin: 7 db
Downstream Line Attenuation: 23
Upstream Line Attenuation: 13
Downstream Transmit Power: 21
Upstream Transmit Power: 10
Downstream Max Attain Bitrate: 6084 Kbps
Upstream Max Attain Bitrate: 1076000 Kbps

Through adsl filter:
DSL Status: Up
DSL Modulation Mode: ADSL2+
Number of failed trainings: 1
ISP DSLAM Chipset ATUC Code & Brand: IFTN -- Infineon
DSP Datapump version: [7.04.03.00] Annex A
DSL Path Mode: FAST
Downstream Rate: 5057 Kbps
Upstream Rate: 1099 Kbps
Downstream Margin: 13 db
Upstream Margin: 6 db
Downstream Line Attenuation: 24
Upstream Line Attenuation: 13
Downstream Transmit Power: 21
Upstream Transmit Power: 11
Downstream Max Attain Bitrate: 5084 Kbps
Upstream Max Attain Bitrate: 1100000 Kbps

DSL Status: Up
DSL Modulation Mode: ADSL2+
Number of failed trainings: 1
ISP DSLAM Chipset ATUC Code & Brand: IFTN -- Infineon
DSP Datapump version: [7.04.03.00] Annex A
DSL Path Mode: FAST
Downstream Rate: 5070 Kbps
Upstream Rate: 1079 Kbps
Downstream Margin: 15 db
Upstream Margin: 7 db
Downstream Line Attenuation: 24
Upstream Line Attenuation: 13
Downstream Transmit Power: 21
Upstream Transmit Power: 11
Downstream Max Attain Bitrate: 5096 Kbps
Upstream Max Attain Bitrate: 1080000 Kbps

DSL Status: Up
DSL Modulation Mode: NOT TRAINED (ADSL2)
Number of failed trainings: 1
ISP DSLAM Chipset ATUC Code & Brand: IFTN -- Infineon
DSP Datapump version: [7.04.03.00] Annex A
DSL Path Mode: FAST
Downstream Rate: 6677 Kbps
Upstream Rate: 1079 Kbps
Downstream Margin: 13 db
Upstream Margin: 6 db
Downstream Line Attenuation: 23
Upstream Line Attenuation: 13
Downstream Transmit Power: 19
Upstream Transmit Power: 11
Downstream Max Attain Bitrate: 6704 Kbps
Upstream Max Attain Bitrate: 1080000 Kbps

DSL Status: Up
DSL Modulation Mode: NOT TRAINED
Number of failed trainings: 1
ISP DSLAM Chipset ATUC Code & Brand: ���� -- Error getting the brand
DSP Datapump version: [7.04.03.00] Annex A
DSL Path Mode: FAST
Downstream Rate: 6545 Kbps
Upstream Rate: 1087 Kbps
Downstream Margin: 12 db
Upstream Margin: 7 db
Downstream Line Attenuation: 23
Upstream Line Attenuation: 13
Downstream Transmit Power: 19
Upstream Transmit Power: 11
Downstream Max Attain Bitrate: 6572 Kbps
Upstream Max Attain Bitrate: 1088000 Kbps

Again, my thanks for your input

Hi My slowest speeds are on Saturday and Sunday evenings

Mon 20/01/14 11:57 6.09 Mbps 5.97 Mbps 1.03 Mbps
Sun 19/01/14 21:40 1.57 Mbps 6.24 Mbps 1.05 Mbps
Sun 19/01/14 20:44 1.23 Mbps 6.09 Mbps 1.05 Mbps
Sun 19/01/14 20:40 1.53 Mbps 6.15 Mbps 1.05 Mbps
Sat 18/01/14 21:46 2.34 Mbps 6.51 Mbps 1.05 Mbps
Sat 18/01/14 21:44 1.97 Mbps 6.44 Mbps 1.05 Mbps
Sat 18/01/14 21:43 2.29 Mbps 6.50 Mbps 1.05 Mbps
Fri 17/01/14 22:49 6.87 Mbps 6.74 Mbps 1.03 Mbps
This evening has been around 5 and 6. I will test again tomorrow.

We appear to share the problem and a similar useless reaction from EE

Edited by deleted (Sun 26-Jan-14 10:08:04)

Warning! Blank out your IP addy!