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Standard User Yiyas
(newbie) Thu 13-Mar-14 09:19:24
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: Ianph] [link to this post]
 
Just these numbers?

Operation Data Upstream Downstream
Noise Margin 6.7 dB 12.1 dB
Line Attenuation 12.8 dB 30.5 dB

Restarted only 20 minutes ago to see how it went.
Standard User Ianph
(committed) Thu 13-Mar-14 09:50:11
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: Yiyas] [link to this post]
 
i really think its best to ring EE and ask for a brightbox 2 tell them your sure the box is faulty and this happens on various devices that are connected to the router, be persistent smile

also looking at the noise margin figures it looks like EE have set the 12db because of the disconnections to maintain stability, please monitor those figures on the downstream to see if they drop and keep an eye on the times of day if it does drop

best of luck,

EDIT may be worth setting one of these up for a day or 2 TBB Broadband Quality Monitor dont reset the router during this time as the monitor is unable to follow changes to the IP

-----------------------------------------------------------------------------
EE unlimited Fibre 76

72meg sync
EE Brightbox 2 (Ethernet Mode) + Openeach ECI Modem

Edited by Ianph (Thu 13-Mar-14 09:53:24)

Standard User Yiyas
(newbie) Thu 13-Mar-14 11:05:01
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: Ianph] [link to this post]
 
In reply to a post by Ianph:
EDIT may be worth setting one of these up for a day or 2 TBB Broadband Quality Monitor dont reset the router during this time as the monitor is unable to follow changes to the IP
Giving the monitor a shot ends up with 100% packet loss, unfortunately I feel like the 'pinging' it tells you how to unblock on the other routers but not the BrightBox is enabled and I don't see any options anywhere to allow it.

Thanks for your help I'll give getting the BB2 a try.


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Standard User E7er
(knowledge is power) Thu 13-Mar-14 12:24:13
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: Ianph] [link to this post]
 
In reply to a post by Ianph:
i really think its best to ring EE and ask for a brightbox 2 tell them your sure the box is faulty and this happens on various devices that are connected to the router, be persistent smile
No hope of that! EE only supply the Bright Box 2 router to customers on high speed 76 Mbps fibre broadband connection. £26.00 a month
+ £15.40 landline rental UP TO 76Mb/sec. Includes £10.00 a month discount for EE, T-Mobile and Orange mobile customers in our network area.

https://broadband.ee.co.uk/home.do

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 13-Mar-14 12:42:05
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: Yiyas] [link to this post]
 
In reply to a post by Yiyas:
Just these numbers?
No, useless on their own!

Everything you posted last time; full stats + Time Connected:.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User Yiyas
(newbie) Thu 13-Mar-14 12:46:26
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by Yiyas:
Just these numbers?
No, useless on their own!

Everything you posted last time; full stats + Time Connected:.


;D stats reset when I did router so didnt have anything to show really -

Past 3 hours have been better than before, no disconnections so far.

Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 03:48:52
Downstream Rate: 10583kbps
Upstream Rate: 1227kbps

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1227 (Kbps.)
Downstream 10583 (Kbps.)

Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.6 dB 12.3 dB
Line Attenuation 12.8 dB 30.5 dB

Indicator Name Near End Indicator Far End Indicator
Output Power 12.1 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 246 1
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 684 0
Interleaved Path HEC Error NA NA
Error Seconds 222 1

Statistics
Received Cells 2859485
Transmitted Cells 832062

Edited by Yiyas (Thu 13-Mar-14 12:47:12)

Standard User E7er
(knowledge is power) Thu 13-Mar-14 13:00:09
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: Yiyas] [link to this post]
 
Have you configured the Brightbox router correct?

My EE Bright Box router settings for WBC 21CN ADSL2+ connection...

BROADBAND SETTINGS

This page provides advanced settings to connect to your EE Broadband service.

Broadband Type: ADSL

Broadband Username:
Broadband Password:

Protocol: PPPoA
VPI/VCI: 0/38
Encapsulation: VC MUX
Internet IP Address: Dynamic
IP Address:
Subnet Mask:
DNS IP Address: Manual
Primary DNS: 193.36.79.101
Secondary DNS: 193.36.79.100
Connection Type: Always Connected
Idle Time (minutes): 0 (minutes)
Authentication Protocol: CHAP
MTU (576~1500): 1500

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User Yiyas
(newbie) Thu 13-Mar-14 13:06:22
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: E7er] [link to this post]
 
In reply to a post by E7er:
Have you configured the Brightbox router correct?

My EE Bright Box router settings for WBC 21CN ADSL2+ connection...


BROADBAND SETTINGS

This page provides advanced settings to connect to your EE Broadband service.

Broadband Type: ADSL
Broadband Username
Broadband Password

Protocol PPPoA
VPI/VCI 0/38
Encapsulation VC MUX
Internet IP Address Dynamic
IP Address
Subnet Mask
DNS IP Address Obtain from ISP
Primary DNS
Secondary DNS
Connection Type Always Connected
Idle Time (minutes) 0
Authentication Protocol CHAP
MTU (576~1500) 1492

Seems pretty much the same to me - they also set it up like this over the phone last time so there shouldn't be anything with it.
Standard User E7er
(knowledge is power) Thu 13-Mar-14 13:20:36
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: Yiyas] [link to this post]
 
In reply to a post by Yiyas:
In reply to a post by E7er:
Have you configured the Brightbox router correct?

My EE Bright Box router settings for WBC 21CN ADSL2+ connection...


BROADBAND SETTINGS

This page provides advanced settings to connect to your EE Broadband service.

Broadband Type: ADSL
Broadband Username
Broadband Password

Protocol PPPoA
VPI/VCI 0/38
Encapsulation VC MUX
Internet IP Address Dynamic
IP Address
Subnet Mask
DNS IP Address Obtain from ISP
Primary DNS
Secondary DNS
Connection Type Always Connected
Idle Time (minutes) 0
Authentication Protocol CHAP
MTU (576~1500) 1492

Seems pretty much the same to me - they also set it up like this over the phone last time so there shouldn't be anything with it.
Note, I have entered the EE DNS manual and use MTU: 1500 we are now on the BT network, we did use 1492 for Orange LLU in the past. wink

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 13-Mar-14 13:25:55
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: E7er] [link to this post]
 
In reply to a post by E7er:
Have you configured the Brightbox router correct?
How can OP not have configured it correctly? If he had he wouldn't be syncing nor authenticating, yet he obviously is.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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