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Standard User XRaySpeX
(eat-sleep-adslguide) Thu 13-Mar-14 13:32:41
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: Yiyas] [link to this post]
 
In reply to a post by Yiyas:
Past 3 hours have been better than before, no disconnections so far.
Just as you had no discons in previous 13 hrs. stats:
In reply to a post by Yiyas:
Loss of Signal Defect 0 0
Perhaps the discons you did experience are entirely down to the game servers you are using? So no fault of the Brightbox or EE's connection.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

Edited by XRaySpeX (Thu 13-Mar-14 13:35:36)

Standard User Yiyas
(newbie) Thu 13-Mar-14 14:25:03
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by Yiyas:
Past 3 hours have been better than before, no disconnections so far.
Just as you had no discons in previous 13 hrs. stats:
In reply to a post by Yiyas:
Loss of Signal Defect 0 0
Perhaps the discons you did experience are entirely down to the game servers you are using? So no fault of the Brightbox or EE's connection.

Once again though, as soon as my partner is home and we both try to use anything the house of cards falls flat. I also read for one man he had to reset his router every 2-3 hours to avoid constant disconnection to play ESO. Since I've not had issues at LAN parties I'd say it's not the game's fault they cant handle 2 from the same place but instead either the router, the line or the provider's fault. I don't doubt I don't lose signal, but rather it can't be deciphered that X data goes to X computer while Y data goes to Y computer or that the router itself is simply overwhelmed by 2 (!!) computers requiring traffic at the same time, an issue that netalyzr thinks there is as well, and such that data is neither received or transmitted - which leads lost packets, of which the WinMTR program believes I get 15-40% of between the computer and the router.

Once again, after the returning issues I'm getting this:

Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 05:27:59
Downstream Rate: 10583kbps
Upstream Rate: 1227kbps

Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.8 dB 12.3 dB
Line Attenuation 12.8 dB 30.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.1 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 341 10
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 1016 7
Interleaved Path HEC Error NA NA
Error Seconds 310 7

Whether or not this signifies anything I dont know.

Edited by Yiyas (Thu 13-Mar-14 14:31:03)

Standard User vimto_girl
(member) Thu 13-Mar-14 15:31:09
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: Yiyas] [link to this post]
 
Your WinMTR results don't show a problem.


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Standard User Yiyas
(newbie) Thu 13-Mar-14 16:01:52
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: vimto_girl] [link to this post]
 
In reply to a post by vimto_girl:
Your WinMTR results don't show a problem.
I would have thought that packet loss over 5% would have been a huge issue, and WinMTR suggests it's at least 15% at all times does it not?

Gave EE a ring today and they messed up a bit but ended up in contact with an indian woman who was a lot easier to understand and just made me reset to factory settings and changed 'things on their side' again - however, the light at the end of the tunnel, she said they'd send through another router if the issue continues over the next two days.
Standard User vimto_girl
(member) Thu 13-Mar-14 22:52:30
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: Yiyas] [link to this post]
 
In reply to a post by Yiyas:
I would have thought that packet loss over 5% would have been a huge issue
Yes
In reply to a post by Yiyas:
and WinMTR suggests it's at least 15% at all times does it not?
No
Standard User Yiyas
(newbie) Fri 14-Mar-14 04:58:04
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: vimto_girl] [link to this post]
 
In reply to a post by vimto_girl:
In reply to a post by Yiyas:
I would have thought that packet loss over 5% would have been a huge issue
Yes
In reply to a post by Yiyas:
and WinMTR suggests it's at least 15% at all times does it not?
No
What does the 'loss' mean then? When it sends 300 and receives 200 that's not packets lost?
Standard User vimto_girl
(member) Fri 14-Mar-14 07:54:28
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: Yiyas] [link to this post]
 
In reply to a post by Yiyas:
What does the 'loss' mean then?
Responses not received.
In reply to a post by Yiyas:
When it sends 300 and receives 200 that's not packets lost?
Not necessarily, and in your case, no.
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 14-Mar-14 10:20:13
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: vimto_girl] [link to this post]
 
It would help our understanding if you were to explain your negative responses.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User vimto_girl
(member) Fri 14-Mar-14 10:53:48
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: XRaySpeX] [link to this post]
 
Hi, if you load up a screenshot from the OP and describe why you think there is packet loss to the destination, then I can maybe offer a more relevant explain. Thanks
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 14-Mar-14 11:36:57
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Re: EE BrightBox unreliable / disconnections / packets lost?


[re: vimto_girl] [link to this post]
 
You're very helpful!

I'm just trying to understand this and all I see at step 1 is 18% loss, 45% loss, .. That reads a loss to me! If something is lost up to the router it can never get to any destination. If that's not a loss what is it? Just don't reply as you've been doing that it's not a loss! Make a positive effort!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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