EE (non-LLU... I think) speed drop ("banded"?)

Hi there. My exchange code is "EMCRANF", and since 3am this morning my speed (which is usually 5.5-6.9Mbps) has dropped to a steady 1.75-1.9Mbps. I have reported this issue to EE's "technical support" (hah!) department and they promise that the fault should be resolved "within 48 hrs".

In the meantime, I have done a little research, and I see this term "banded" being used here and there - does that apply to my line? I have no idea.

If you could help me, and also if you could tell me if EE are competent enough to actually sort this within the specified 48 hours, that would be a great help.


[EDIT]

I've just spoken to my neighbour who is an Openreach engineer, and he tells me that sometimes the line cards in the exchange (System Y, in my case - Ericsson switch - AXE10) can overheat, which knocks them out (understandably). He's said he can come and plug his "special bit of kit" (his exact terms... haha) into the line and do a throughput test, if the fault isn't sorted in 48hrs.

Thank you folks

Edited by glossywhite (Thu 10-Jul-14 17:03:42)

They are the most incompetent bunch I have come across. Took nearly three months of bulling hair out to get speed back up. As for banding, they are well known for it.

In reply to a post by professor973:

They are the most incompetent bunch I have come across. Took nearly three months of bulling hair out to get speed back up. As for banding, they are well known for it.

Haha!

Well I don't wanna pull out my hair - I love it too much. Yes, they are pretty poor on the tech side, but ALWAYS compensate me on the (very few) occasions we have issues, so that's nice.

Take care thank you.

Oh, you poor thing, being on ADSL Max only . All of EE is non-LLU, not just you.

Post your router stats and we can try and see if you are banded.

In reply to a post by glossywhite:

I've just spoken to my neighbour who is an Openreach engineer, and he tells me that sometimes the line cards in the exchange can overheat

Equally, an OR eng working at exchange/ cab on someone else's line can bend over and disturb yours with his bum . When this happens all you can do is wait it out until they notice something amiss. No point calling EE.

In reply to a post by XRaySpeX:

Oh, you poor thing, being on ADSL Max only . All of EE is non-LLU, not just you.

Post your router stats and we can try and see if you are banded.

In reply to a post by glossywhite:

I've just spoken to my neighbour who is an Openreach engineer, and he tells me that sometimes the line cards in the exchange can overheat

Equally, an OR eng working at exchange/ cab on someone else's line can bend over and disturb yours with his bum . When this happens all you can do is wait it out until they notice something amiss. No point calling EE.

Thank you.

Okay - here's something to start with:

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 8128 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 26.0 dB 7.9 dB
Line Attenuation 13.0 dB 19.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 11.9 dBm 19.8 dBm
Fast Path FEC Correction 0 1
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 47 11
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 3116 12
Interleaved Path HEC Error NA NA
Error Seconds 20 0
Statistics
Received Cells 22802190
Transmitted Cells 3285741

Okay, what else do you want me to post, from which page on BB1?

Thanks

Edited by glossywhite (Thu 10-Jul-14 22:36:16)

You are definately not being banded. You are running at top whack:

In reply to a post by glossywhite:

Downstream 8128 (Kbps.)

So I suppose you are suffering from congestion, which may be surprising if you don't normally suffer it. Does slow throughput happen only at certain times?

In reply to a post by XRaySpeX:

You are definately not being banded. You are running at top whack:

In reply to a post by glossywhite:

Downstream 8128 (Kbps.)

So I suppose you are suffering from congestion, which may be surprising if you don't normally suffer it. Does slow throughput happen only at certain times?

It started around 3am yesterday, and continued since then. EE "tech support" say there's an exchange side fault... this has never, ever happened - it's like it's LOCKED to 2Mbps (I think it is).

Edited by glossywhite (Fri 11-Jul-14 01:36:17)

In reply to a post by glossywhite:

there's an exchange side fault

It could well be. PN are reporting a big BT outage tonight. You'll just have to wait and see.

Capping is/can be only done on sync not throughput.

In reply to a post by XRaySpeX:

In reply to a post by glossywhite:

there's an exchange side fault

It could well be. PN are reporting a big BT outage tonight. You'll just have to wait and see.

Capping is/can be only done on sync not throughput.

Ah!

Who are "PN", please? [EDIT: Oh, PlusNet :) ]


UPDATE:

BT Wholesale speed test results:

Results Image not loaded


1. Best Effort Test: -provides background information.

Download Speed
1.91 Mbps

0 Mbps 2 Mbps
Max Achievable Speed

Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps


If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.

Your test has completed please close this window to exit the performance tester.


Please visit the FAQ if you are unable to understand the test results.

Thanks Ray

Edited by glossywhite (Fri 11-Jul-14 02:19:58)

Ah! It does look as though your IP Profile is STUCK at 2 Meg. It should be about 7150K for your sync I think. I think I heard that it could take 2-3 days to recover on ADSL Max.

Edited by XRaySpeX (Fri 11-Jul-14 14:24:52)