EE Broadband Down

EE Broadband down here for 4 hours. C/S phone confirms a national problem, but of course, the third world script monkeys are not even aware of it and insist upon their usual tick box drivel. Their best shot is for their alleged technical to offer to respond in 72 hours to a ticket.

It's a local problem, maybe just your own line. Some BTOR eng has bumped his [censored] against it while fiddling with another.

Don't bother reporting it. They'll notice it by the AM. It occasionally happens. By the time EE get their act in motion, BT will have already fixed it.

I had two brief outages at about 16:13 and 16:22, yesterday, Thursday 26/2/2015.

First time I have seen such when on-line, since upgrading to VDSL back in early June 2014.

The Internet LED on the Brightbox 2 went fully OFF, whilst the Broadband LED flickered mainly Orange in colour.


Checked at the FTTC and the PCP (very close to house), no signs of OR or Kelly.


The outages were probably about 1 to 2 minutes each.

In reply to a post by professor973:

EE Broadband down here for 4 hours. C/S phone confirms a national problem, but of course, the third world script monkeys are not even aware of it and insist upon their usual tick box drivel. Their best shot is for their alleged technical to offer to respond in 72 hours to a ticket.

There was no national problem everything worked okay here, anyhow worst people you could contact is customer services they would not have a clue if your line was working or not. BT carry out work periodically which can cause a line not to have broadband for about 3 to 4 hours, I have experienced this a number of times.

https://www.superfast-openreach.co.uk/where-and-when/

Edited by deleted (Fri 27-Feb-15 10:27:23)

The usual know it all replies I would expect here. Possibly you should contact EE and let them know you know better and that their answerphone message stating national problems was a load of rubbish, then tell the same to downdetector regarding their map. It would have helped if someone bothered to look yesterday.
https://downdetector.co.uk/problems/ee-everything-ev...

That's a nice secure site isn't it, going on about mobile outages?

In reply to a post by XRaySpeX:

That's a nice secure site isn't it, going on about mobile outages?

Go to Specsavers, you will then see plenty of "Going On" about no internet. National radio also reported EE TV down, but I expect that is delivered by 3g in your world. More to the point, what has security to do with it?

Edited by professor973 (Sat 28-Feb-15 00:02:29)

There is a problem with this website's security certificate.

The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.

In reply to a post by professor973:

The usual know it all replies I would expect here. Possibly you should contact EE and let them know you know better and that their answerphone message stating national problems was a load of rubbish, then tell the same to downdetector regarding their map. It would have helped if someone bothered to look yesterday.
https://downdetector.co.uk/problems/ee-everything-ev...

The link you have posted refers to the EE 2G 3G and 4G mobile phone network being down nationally, not the EE home broadband ADSL, ADSL2+, FTTC or FTTP access network, which is run on the BT Wholesale network a totally different network, you are barking up the wrong tree.

Most reported problems:
�Mobile internet (40%)
�No mobile network (34%)
�Mobile phone (25%)

https://www.btwholesale.com/pages/static/Products/Br...

CLICK THE LINK AND READ THE USER REPORTS OF BROADBAND DOWN. IT'S A GENERAL EE SITE.